1997 Toyota Camry

THESE PARTS SHOULD BE RECALLED AND REPLACED BY TOYOTA AND WE OWNERS SHOULD BE REIMBURSED THE COST. SEVERAL SERVICE WRITERS AT A LOCAL TOYOTA DEALER HAVE TOLD ME THAT MANY OF THESE STRUT ASSEMBLIES HAVE FAILED. I'VE DRIVEN OTHER TOYOTA MODELS, 3, OVER 900,000 AND HAVE NEVER REPLACED THE STRUT ASSEMBLIES. PLEASE INVESTIGATE, AS IF THIS ASSEMBLY BREAKS, WHILE DRIVING, YOU MAY HAVE A MAJOR ACCIDENT.*AK

THE FRONT UPPER STRUT HOUSINGS ON 1997 - 1999 TOYOTA CAMRY'S ARE DEFECTIVE. WHEN GOING OVER ANY KIND OF BUMP IN THE ROAD THE ENTIRE FRONT STRUT ASSEMBLY SHAKES AND RATTLES TERRIBLY. TOYOTA HAS ACKNOWLEDGED THE PROBLEM WITH THE FRONT STRUT UPPER ASSEMBLY AND WILL ONLY REPAIR IF THE VEHICLE IS ON THE 3/36 WARRANTY. IN MOST CASES, AS IN MINE, THE RATTLE AND SEVERE VIBRATION DID NOT OCCUR UNTIL THE VEHICLE WAS OFF WARRANTY. I HAVE DISCUSSED THIS WITH AUTOFAIR TOYOTA IN MANCHESTER, NH AND THEY STATED THAT THE PROBLEM IS THE UPPER STRUT ASSEMBLY. THE SERVICE MANAGER STATED IT COULD ONLY BE REPAIRED ON WARRANTY. IT WAS FURTHER STATED THAT IT WAS NOT A SAFETY HAZARD AND THAT IT WOULD NOT STRAND OR DISABLE THE CAR. I ALSO HAD THE VEHICLE CHECKED OUT AT GRAPPONE TOYOTA IN CONCORD, NH AND THEY ALSO INDICATED THAT THE PROBLEM WAS THE DEFECTIVE STRUT ASSEMBLY. I HAVE ALSO KNOWN MANY CAMRY OWNERS WHO HAVE HAD THIS PROBLEM AND EITHER HAD THE WORK DONE ON WARRANTY, OR PAID THE 450.00 DOLLARS TO HAVE IT REPAIRED. I HAVE ALSO BROUGHT THIS MATTER TO TOYOTA USA HEADQUARTERS, ONLY TO HAVE THEM SAY THAT THE REPAIR WOULD ONLY BE DONE IF IT WAS BROUGHT BACK ON WARRANTY. I AM CONCERNED THAT THIS STRUT DEFECT IS GOING TO CONTRIBUTE TO A SERIOUS CRASH WITH RESULTING FATALITIES. ALTHOUGH TOYOTA INSISTS THAT THE PROBLEM DOES NOT IMPACT SAFETY, I BEG TO DIFFER, AS THE NOISE AND RATTLE FROM THE FRONT END IS CLEARLY INDICATIVE OF A COMPROMISED FRONT END. THERE IS NO DOUBT THAT THIS DEFECTIVE EQUIPMENT WILL ULTIMATELY BE A CONTRIBUTORY ELEMENT IN A CRASH. I WOULD GREATLY APPRECIATE YOUR ORGANIZATION INVESTIGATING THIS MATTER. THE ONLY ACCEPTABLE RESOLUTION IS TO HAVE TOYOTA REPLACE THE DEFECTIVE STRUT ASSEMBLY'S ON THE IMPACTED TOYOTA CAMRY'S.*AK

FRONT END RATTLE-MOST SEVERE WHEN DRIVING OVER BUMPY ROADS AND WHEN DRIVING CAR AT THE BEGINNING OF DAY. NOISE ABATES SOME WHAT AFTER DRIVING FOR APPROX. 15 MINUTES. TOOK CAR TO TOYOTA DEALER . DEALER SAID UPPER FRONT STRUTS NEED TO BE REPLACED. CONFIRMED BY INDEPENDENT MECHANIC. BOUGHT CAR USED AND NOTICED PROBLEM ALMOST IMMEDIATELY. CAR HAD 58000 MILES AT THAT TIME. PROBLEM IS GETTING WORSE. SEEMS THAT TOYOTA HAS A PROBLEM WITH THIS CAR AND DOES NOT WANT TO RECALL. I HAVE OWNED CAMRY'S IN THE PAST. NEVER HAD A PROBLEM LIKE THIS. EVEN ON HIGH MILEAGE CARS INADDITION THE CAR SETS TO LOW TO GROUND AND MTHE FRONT END SCRAPS WHEN PULLING INTO DRIVEWAYS OR OTHER STEEP INCLINES. I HAVE OWNED CARS AND BEEN DRIVING FOR THE PAST 45 YEARS AND HAVE NEVER HAD A PROBLEM WITH A CAR OR TRUCK OF THIS NATURE.*AK

BRAKE PEDAL WAS GOING TO THE FLOOR, DEALER REPAIRED FRONT BRAKES. CONSUMER STATED THERE IS A NOISE IN THE FRONT OF THE VEHICLE, DEALER STATES 2 FRONT STRUTS NEED REPLACED, ALSO AXLE BOOTS LEAKED AND DEALER REPLACED. VEHICLE WAS HARD TO START AND THEN WOULD DIE, DEALER REPLACED THE ISC VALVE. WATER PUMP LEAKED AND WAS REPLACED. *SLC

AT SPEEDS OF 25 MPH OR MORE THE REAR OF THE VEHICLE SUDDENLY BOUNCES SIDEWAYS REQUIRING IMMEDIATE STEERING CORRECTIONS CONSTANTLY IN ORDER TO AVIOD ACCIDENTS. WHILE DRIVING IN WYOMING AT 72 MPH , THE REAR WHEELS HIT A CRACK IN THE PAVEMANT CAUSING THE VEHICLE TO BOUNCE SIDEWAYS AND SPIN OUT OF CONTROL AND OFF THE HIGHWAY. I HAVE SINCE VISITED THE DEALER AND LEARNED THAT THE SHOCK MOUNTS WERE DEFECTIVE AND LOOSE. I REPLACED THE SHOCKS AND MOUNTS/SUPPORTS AT A COST OF OVER $1000 AND STILL HAVE THE SAME PROBLEM. I AM AFRAID TO DRIVE THE CAR AT SPEEDS OVER 35 MPH AND CONSIDERING SELLING IT AND BUYING A SAFER VEHICLE.*AK

THE RIGHT FRONT STRUT MOUNT HAS BEEN DETERMINED BY FOWLER TOYOTA TO BE BROKEN. IT ONLY HAS 31,000/WARRANTY IS 36,000/3 YEARS. FOWLER TOYOTA SAID THAT THIS WAS NOT SUPPOSED TO HAPPEN WITH A CAR WITH THAT MANY MILES. I CONTACTED THE DISTRICT MANAGER TO ASK THAT TOYOTA WOULD PAY FOR THE REPAIR. HE REFUSED BECAUSE IT WAS PAST THE 36 MONTHS. HE SAID IT WAS NOT A SAFETY FACTOR.*AK