2007 Toyota Camry Solara

ON MONDAY JULY 30TH, I TOOK MY 2008 TOYOTA SOLARA CONVERTIBLE INTO HILAND TOYOTA'S DEALERSHIP IN MOLINE, ILLINOIS AND DISCUSSED THE PROBLEM OF THE DEFECTIVE DASHBOARD THAT IS CURRENTLY MELTING IN MY CAR. I HAVE NOTICED THIS STARTING TO OCCUR SINCE JULY 16TH, 2018 WHEN I WAS MAKING A TURN AND MY FINGERNAIL GOT CAUGHT WITHIN THE DASHBOARD. I AM ALSO BLINDED BY THE REFLECTIONS ON THE WINDSHIELD CAUSED BY THE STICKY DASHBOARD AND IT'S CREATING A FILM ON THE INSIDE OF THE WINDSHIELD THAT IS DIFFICULT TO SEE THROUGH, EVEN WITH MULTIPLE CLEANINGS. HILAND TOYOTA OBSERVED THE DEFECTIVE DASHBOARD AND OFFERED NO ASSISTANCE SINCE IT WAS AFTER THE MAY 31ST, 2017 EXTENDED WARRANTY. I HAVE ALSO ATTACHED PICTURES OF THE WINDSHIELD THAT IS FILMED UP AFTER CLEANING IT THE DAY BEFORE, AND OF THE FINGERNAIL PRINT. THIS PROBLEM HAS AFFECTED NUMEROUS TOYOTA AND LEXUS OWNERS AND TOYOTA HAS NOT DONE MUCH ABOUT THIS ISSUE. EVEN WITH THE EXTENDED WARRANTY OF MAY 31ST, 2017, MULTIPLE CLASS ACTION LAWSUITS HAVE MENTIONED THAT TOYOTA DOESN'T HAVE THE REPLACEMENT PARTS AND SAID OWNERS ARE WAITING YEARS AFTER FIRST CONTACT TO GET REPAIRS STARTED. IN MY CASE, I CONTACTED TOYOTA (FILE NUMBER #1808222394) ABOUT FIXING THE DEFECTIVE DASHBOARD AND THEY RESPONDED THAT AFTER MAY 31ST, 2017, THEY REFUSE TO DO ANYTHING ABOUT IT. THIS IS THE FIRST TOYOTA THAT I HAVE PURCHASED, HOWEVER, THIS DEFECTIVE DASHBOARD IS MAKING IT UNSAFE TO DRIVE MY CAR AND MANY OTHERS AGREE, RESULTING IN LEGAL CONSEQUENCES. I AM CURRENTLY FILLING OUT A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, IN CASE SOMETHING DOES HAPPEN. I AM ALSO APPALLED THAT A COMPANY THAT REGARDS ITSELF AS A 'LEADER' IN THE AUTO INDUSTRY CAN LET PEOPLE WALK OFF THEIR DEALERSHIP DRIVING AN UNSAFE CAR THAT THEY ENGINEERED, PRODUCED, AND OBVIOUSLY DON'T STAND BEHIND.

THE REAR GLASS HEATED WINDOW LEAKS LIKE A SIVE. IT'S MOLDED UP MY TRUNK AND I HAVE TO LET THE WATER OUT BY DISLODGING THE TRUNK PLUG SO IT DOESN'T ACCUMULATE. NOT COOL, BUT I DO LOVE THE DRIVE! ADD A SCARF AND IT FEELS LIKE PARIS... WE JUST KEEP ADDING SEALANT IN BLACK TO KEEP THE WATER OUT EVERY FALL BEFORE THE RAIN KICKS IN.

THIS IS A CORRECTION TO MY COMPLAINT #11046531 WHICH CONTAINED AN INCORRECT DATE. HERE IS THE CORRECTED COMPLAINT. THANK YOU. THE DASH BEGAN TO HAVE SMALL CRACKING A FEW YEARS AGO BUT I DIDN'T THINK MUCH OF IT BUT JUST THIS MONTH THE CRACKS ENLARGED AND SPREAD. I LOOKED ON LINE TO SEE IF OTHERS WERE HAVING A PROBLEM AND MANY PEOPLE HAD. I PHONED TOYOTA 800-331-4331 AND DESCRIBED THE PROBLEM. THEY TOLD ME THAT THEY HAD A RECALL PROGRAM BUT IT EXPIRED MAY 31 2017 AND THEY CAN'T DO ANYTHING ABOUT IT NOW. THEY SAID THEY SENT ME A LETTER VIA US MAIL BUT I TOLD THEM I NEVER RECEIVED IT NOR WAS I AWARE OF THEIR RECALL PROGRAM. SHE ALSO SAID IF MY DEALERSHIP HAD NOTICED IT THEY COULD HAVE TOLD ME ABOUT IT. I HAD MY CAR IN THE DEALERSHIP 12/2015 AND THEY NEVER MENTIONED ANYTHING ABOUT A RECALL PROGRAM. I GET MY OIL CHANGED SOMEWHERE ELSE CLOSER TO HOME AND DIDN'T HAVE MY CAR IN TO THE DEALER SINCE 12/2015 SO THE TOYOTA SUPPORT PERSON TOLD ME THERE IS NOTHING THEY HAVE TO DO FOR ME NOW. I FEEL TOYOTA NEVER NOTIFIED ME ABOUT THIS RECALL PROGRAM AND WOULD LIKE THEM TO FIX OR REPLACE MY DASH BOARD.

THE DASH BEGAN TO HAVE SMALL CRACKING A FEW YEARS AGO BUT I DIDN'T THINK MUCH OF IT BUT JUST THIS MONTH THE CRACKS ENLARGED AND SPREAD. I LOOKED ON LINE TO SEE IF OTHERS WERE HAVING A PROBLEM AND MANY PEOPLE HAD. I PHONED TOYOTA 800-331-4331 AND DESCRIBED THE PROBLEM. THEY TOLD ME THAT THEY HAD A RECALL PROGRAM BUT IT EXPIRED MAY 31 2017 AND THEY CAN'T DO ANYTHING ABOUT IT NOW. THEY SAID THEY SENT ME A LETTER VIA US MAIL BUT I TOLD THEM I NEVER RECEIVED IT NOR WAS I AWARE OF THEIR RECALL PROGRAM. SHE ALSO SAID IF MY DEALERSHIP HAD NOTICED IT THEY COULD HAVE TOLD ME ABOUT IT. I HAD MY CAR IN THE DEALERSHIP 12/2017 AND THEY NEVER MENTIONED ANYTHING ABOUT A RECALL PROGRAM. I GET MY OIL CHANGED SOMEWHERE ELSE CLOSER TO HOME AND DIDN'T HAVE MY CAR IN TO THE DEALER SINCE 12/2017 SO THE TOYOTA SUPPORT PERSON TOLD ME THERE IS NOTHING THEY HAVE TO DO FOR ME NOW. I FEEL TOYOTA NEVER NOTIFIED ME ABOUT THIS RECALL PROGRAM AND WOULD LIKE THEM TO FIX OR REPLACE MY DASH BOARD.

ON 8-19-2016, I WAS LEAVING THE HEALTH CLUB AT APPROX. 5:30 P.M. AND WENT TO CAR, TURNED ON ENGINE, PUT CAR IN REVERSE AND IT JOLTED AND SOARED BACKWARDS, GOING OVER THE MEDIAN AND HITTING SIX PARKED CARS. BRAKES DID NOT WORK DURING THIS INCIDENT. THOSE CARS SUSTAINED DAMAGES, MY CAR , A 2007 SOLARA, WAS TOTALED OUT. THIS COMPLAINT IS LATE DUE TO AN ALREADY PLANNED RELOCATION, WHICH HAS OCCURRED. STILL EXPERIENCING SOME MILD PTSD AS A RESULT.