2001 Toyota Camry Solara

JUST WITHIN THE LAST MONTH, I HAVE HAD DIFFICULTY GETTING THE DRIVER SEAT BELT TO CLASP. IT TAKE A FEW TRIES, BUT FINALLY DOES. BUT, IT DOE NOT SEEM SECURE AND I AM AFRAID THAT IT MAY BECOME UNCLAPSED WHILE DRIVING. IN THE PAST IT ALWAYS WORKED FINE AND THE CLASP SEEMED MUCH MORE SECURE. I WAS WONDERING IF ANY OTHER DRIVER HAVE HAD A PROBLEM WITH THIS. I SINCERELY APPRECIATE ANY HELP OR GUIDANCE YOU COULD GIVE ME. *TR THANK YOU. *TR

THE SEAT BELT STAYS AT FAR EXTENSION AND WILL NOT RETRACT, SO IT WILL NOT FUNCTION. I WENT TO MY LOCAL REPAIR COMPANY AND THEY SAID IT COULD NOT BE FIXED AND MUST BE REPLACED. I FIRST NOTIFIED TOYOTA OF THIS ON MAY 21, 2012 BY SPEAKING WITH THE "CUSTOMER EXPERIENCE CENTER". [XXX] SAID SOMEONE WOULD CONTACT ME WITHIN 1 BUSINESS DAY. 2 BUSINESS DAYS LATER LATE PM I RECEIVED A CALL FROM [XXX] WHO TOLD ME TO GO TO A TOYOTA DEALER TO GET IT CHECKED OUT & GET AN ESTIMATE FOR REPLACEMENT. I ASKED IF IT COULD BE REPLACED FOR FREE, SINCE IT IS A SAFETY ITEM THAT SHOULD NOT MALFUNCTION. SHE SAID GET THE ESTIMATE FIRST AND THEN CALL HER. I WENT THE FOLLOWING DAY (5/22) AND RECEIVED THE ESTIMATE. ON THE MORNING OF MAY 22 I CALLED [XXX] NUMBER & LEFT A MESSAGE. ON THE AFTERNOON OF 5/22 I CALLED AGAIN. SHE AGAIN WAS NOT THERE, SO I HELD ON FOR SOMEONE ELSE TO HELP ME. [XXX] SAID [XXX] WAS NOT AVAILABLE. I TOLD HER I AM FORCED TO DRIVE WITHOUT A SEATBELT, AND ASKED IF SHE OR SOMEONE ELSE COULD HELP ME. SHE SAID I CAN ONLY SPEAK WITH MY "CASE MANAGER" [XXX]. I INSISTED ON SPEAKING WITH HER MANAGER. SHE TOLD ME THE MANAGER WENT HOME. I ASKED TO SPEAK WITH ANOTHER MANAGER. SHE SAID I COULD ONLY SPEAK WITH [XXX] WHO WOULD ABSOLUTELY CALL ME BACK WITH 24 HOURS. 24 HOURS LATER [XXX] HAD NOT CALLED. I CALLED HER AND SHE DID NOT ANSWER, BUT I SPOKE WITH SOMEONE ALSO IN HER DEPARTMENT WHO AGAIN SAID NEITHER HE ("[XXX]")NOR ANYONE ELSE COULD HELP ME THAT DAY. HE SAID A MANAGER WOULD CALL ME BACK WITHIN 24 HOURS. I TOLD HIM I AM DRIVING AROUND FOR DAYS WITHOUT A SEATBELT WAITING FOR THEM, AND INSISTED ON SPEAKING WITH HIS MANAGER'S MANAGER. HE SAID " A MANAGER WILL CALL YOU BACK IN 1 BUSINESS DAY". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR