NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
96 reports42,400 miles · Jan 15, 2020
Unknown Or Other
REAR HEADLINER TO VEHICLE IS BECOMING DETACHED FROM INTERIOR ROOF. THIS IS APPEARING AT REAR WINDSHIELD AREA WHICH IS COMPROMISING INHIBITING THE VIEW, SAFETY ISSUE. VEHICLE HAS 42,400 MILES BUT OVER A YEAR OUT OF WARRANTY. THIS APPEARED IN DECEMBER 2019. SHOULD NOT OF HAPPENED TO A VEHICLE OF THIS AGE/MILES. TOYOTA HAS SAID TH…
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REAR HEADLINER TO VEHICLE IS BECOMING DETACHED FROM INTERIOR ROOF. THIS IS APPEARING AT REAR WINDSHIELD AREA WHICH IS COMPROMISING INHIBITING THE VIEW, SAFETY ISSUE. VEHICLE HAS 42,400 MILES BUT OVER A YEAR OUT OF WARRANTY. THIS APPEARED IN DECEMBER 2019. SHOULD NOT OF HAPPENED TO A VEHICLE OF THIS AGE/MILES. TOYOTA HAS SAID THIS WILL BE A ONE TIME FIX.SHOULD AN ACCIDENT OCCUR IF THIS HAPPENS AGAIN BECAUSE OF INABILITY TO SEE OUT OF REAR WINDOW, AN ATTORNEY WILL BE CONTACTED FOR A LAWSUIT AGAINST TOYOTA AS I'VE READ OF OTHER CAR WITH EXACT SAME DEFECT
NHTSA ODI #11299563
95,000 miles · Dec 16, 2019
Fuel/propulsion System
I HAVE 95000 MILES ON MY TOYOTA AVALON LIMITED HYBRID. WHILE DRIVING DOWN THE ROAD IT JUST QUIT - DEAD STOP (VERY DANGEROUS) AND, HAD IT NOT BEEN A HYBRID, I WOULD NOT HAVE BEEN ABLE TO GET IT OFF OF THE INTERSTATE. TURNS OUT THAT THE FUEL PUMP STOPPED WORKING WITH NO WARNING. MY LAST AVALON WENT ALMOST 300,000 MILES ON THE S…
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I HAVE 95000 MILES ON MY TOYOTA AVALON LIMITED HYBRID. WHILE DRIVING DOWN THE ROAD IT JUST QUIT - DEAD STOP (VERY DANGEROUS) AND, HAD IT NOT BEEN A HYBRID, I WOULD NOT HAVE BEEN ABLE TO GET IT OFF OF THE INTERSTATE. TURNS OUT THAT THE FUEL PUMP STOPPED WORKING WITH NO WARNING. MY LAST AVALON WENT ALMOST 300,000 MILES ON THE SAME FUEL PUMP. THE PUMP, IN MY OPINION, IS FAULTY BUT OUT OF WARRANTY. TOYOTA IS CHARGING OVER $1,000 TO FIX IT. I TRIED TO GET TOYOTA MANAGEMENT CONTACT INFORMATION (DISTRICT MGR.) FROM THE DEALERSHIP BUT THEY WOULD NOT SUPPLY IT IN ORDER FOR ME TO DRAW ATTENTION TO TOYOTA OF THE PREMATURE FAILURE OF A KEY COMPONENT OF THE CAR. I CALLED TOYOTA HEADQUARTERS, GOT THE SAME RESPONSE AND FELT LIKE THEY COULD CARE LESS THAT THERE MAY BE A DEFICIENCY IN THEIR COMPONENTS. THIS IS A SERIOUS SAFETY ISSUE. I HAVE SEEN ONLINE OTHERS THAT HAVE HAD THIS EARLY FAILURE OF THE FUEL PUMP. TOYOTA NEEDS TO LOOK INTO THIS LIFE THREATENING PROBLEM AND THEY NEED TO ISSUE A TSB ON IT AND PERFORM THE WORK AT COST VS MAKING MONEY ON SOMETHING THAT COULD KILL ME AND MY FAMILY MEMBERS. I STILL CAN GET OVER THEIR LACK OF CONCERN.
NHTSA ODI #11289360
82,250 miles · Oct 11, 2019
Visibility/wiperInjury
I HAVE A REAR SUNSHADE ON THIS 2014 AVALON LIMITED VERSION THAT WAS WORKING FINE UNTIL I DECIDED TO PARK MY CAR OUTSIDE IN THE HOT SUMMER IN HOUSTON. THE AUTOMATIC REAR SUNSHADE STOPPED WORKING AND IS NOW STUCK IN THE UP POSITION. NOW IT IS VERY DIFFICULT TO DRIVE THIS VEHICLE AT NIGHT BECAUSE THE VISIBILITY IS VERY POOR AT NIGH…
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I HAVE A REAR SUNSHADE ON THIS 2014 AVALON LIMITED VERSION THAT WAS WORKING FINE UNTIL I DECIDED TO PARK MY CAR OUTSIDE IN THE HOT SUMMER IN HOUSTON. THE AUTOMATIC REAR SUNSHADE STOPPED WORKING AND IS NOW STUCK IN THE UP POSITION. NOW IT IS VERY DIFFICULT TO DRIVE THIS VEHICLE AT NIGHT BECAUSE THE VISIBILITY IS VERY POOR AT NIGHT AS A RESULT OF THE SHADE STUCK IN THE UP POSITION. THERE IS NO OTHER WAY TO MANUALLY DISENGAGE THE SHADE. I AM UNABLE TO REVERSE AT NIGHT. VERY INCONVENIENT. PLEASE HELP.
NHTSA ODI #11267975
75,637 miles · Oct 10, 2019
Electrical System
PRE COLLOSION SYSTEM WARNING LIGHT CAME ON AND TOOK THE VEHICLE TO THE TOYOTA DEALER AND WAS TOLD THEY NEEDED TO REPLACE A COMPUTER IN THE SYSTEM AT A COST OF OVER $1000. WHICH WAS NOT COVERED BY THE WARRANTY OR MY EXTENDED WARRANTY.
NHTSA ODI #11267586
65,900 miles · Aug 1, 2019
Unknown Or Other
PRE-COLLISION SYSTEM (PCS). MY VEHICLE IS HAVING THE ISSUES IDENTIFIED IN NHTSA CAMPAIGN NUMBER: 15V728000. THE DEALERSHIP LOOKED BUT DIDN'T DO ANYTHING MORE THAN ATTEMPT TO RECREATE. THEY DID SAY, THE PROBLEM IS MOST LIKELY THE PCS MISREADING OBJECTS ON THE ROAD, WHICH IS WHAT YOUR RECALL NOTICE STATES. CAN YOU PLEASE INC…
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PRE-COLLISION SYSTEM (PCS). MY VEHICLE IS HAVING THE ISSUES IDENTIFIED IN NHTSA CAMPAIGN NUMBER: 15V728000. THE DEALERSHIP LOOKED BUT DIDN'T DO ANYTHING MORE THAN ATTEMPT TO RECREATE. THEY DID SAY, THE PROBLEM IS MOST LIKELY THE PCS MISREADING OBJECTS ON THE ROAD, WHICH IS WHAT YOUR RECALL NOTICE STATES. CAN YOU PLEASE INCLUDE MY VEHICLE IN THIS RECALL. IT IS DANGEROUS FOR THIS WARNING SYSTEM TO ACTIVATE, FALSELY NOTIFYING OF EMERGENCY WHEN THERE IS NONE. I PURCHASE THIS VEHICLE ON 5/3/2019 AS A TOYOTA CERTIFIED USED CAR. WITHIN DAYS OF PURCHASING I BEGAN HAVING THIS PCS WARNING LIGHT AND BEEPING GOING OFF AND THE BREAK LIGHT COMING ON. THE BREAKING SYSTEM HAS NOT AUTOMATICALLY BEEN ENGAGED BUT I AM VERY UNCOMFORTABLE WHEN I DRIVE. AT BEST, IT IS A HUGE DISTRACTION TO THE DRIVER
NHTSA ODI #11241024
Mileage unknown · Jun 28, 2019
Electrical System
2014 AVALON HYBRID - AIR CONDITIONING BLOWER SWITCH/MOTOR NEED REPLACEMENT. TOTAL COST $980.00. NOT COVERED UNDER TOYOTA WARRANTY OR ADDITL WARRANTY. SERVICE TECHNICIAN STATED THIS IS REAR FOR TOYOTA - BUT DID NOT OFFER ANY ASSISTANCE. THE AIR CONDITIONER WORKS WHEN THE CAR IS MOVING , WHEN IT STOPS IT BLOWS OUT HOT AIR.. …
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2014 AVALON HYBRID - AIR CONDITIONING BLOWER SWITCH/MOTOR NEED REPLACEMENT. TOTAL COST $980.00. NOT COVERED UNDER TOYOTA WARRANTY OR ADDITL WARRANTY. SERVICE TECHNICIAN STATED THIS IS REAR FOR TOYOTA - BUT DID NOT OFFER ANY ASSISTANCE. THE AIR CONDITIONER WORKS WHEN THE CAR IS MOVING , WHEN IT STOPS IT BLOWS OUT HOT AIR.. THIS IS VERY UNCOMFORTABLE WHEN LIVING IN FLORIDA WITH THE AVERAGE TEMP 99 DEGREES AND UP. THIS IS MY FIRST TIME IN 50+ YEARS REPLACING A BLOWER MOTOR FOR AN AIR CONDITIONER IN MY CAR-I THOUGHT TOYOTA WAS THE BEST OF CARS. I AM VERY MUCH DISAPPOINTED. FRUSTRATED CONSUMER,
NHTSA ODI #11228261
79,900 miles · Jun 21, 2019
StructureVehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2014 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE RUBBER PEDAL COVER ON THE ACCELERATOR PEDAL BECAME LOOSE AND THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO A 2004 TOYOTA. THERE WERE NO WARNING LIGHTS ILLUMINATED .THERE WERE NO REPORTED INJURIES. THE AIR BAGS DID NOT…
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TL* THE CONTACT OWNS A 2014 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE RUBBER PEDAL COVER ON THE ACCELERATOR PEDAL BECAME LOOSE AND THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO A 2004 TOYOTA. THERE WERE NO WARNING LIGHTS ILLUMINATED .THERE WERE NO REPORTED INJURIES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO PASSPORT TOYOTA 5001 AUTH WAY, SUITLAND-SILVER HILL, MD 20746 (301) 899-6000.THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 79,900. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11221682
Mileage unknown · Jun 8, 2019
Electrical System
ACTUATORS IN DRIVER SIDE FRONT AND BACK DOORS DO NOT LOCK OR UNLOCK DOORS
NHTSA ODI #11218682
71,000 miles · Jun 4, 2019
StructureUnknown Or Other
WHILE DRIVING ON THE STREET, THE GLASS ON THE SUN ROOF SUDDENLY SHATTERED WITH A LOUD EXPLOSION WITH LARGE SHARDS OF GLASS, THE SHADE WAS CLOSED. THANK GOD, THIS HAPPENED TODAY. WILL TAKE IT IN TOMORROW
NHTSA ODI #11217672
Mileage unknown · Oct 21, 2018
Electrical SystemUnknown Or Other
THE DOOR PANAL RATTLES WITH NO BASS ON AT ALL. IT'S NOT THE SPEAKERS, IT'S NOT INSULATED WELL AND THROUGH MAKE A RATTLING SOUND WHEN MUSIC OR TALKING IS PLAYED. THE BLUETOOTH ALSO WORKS INCONSISTENTLY. THE PERSON CAN NOT HEAR THE DRIVER BUT THE DRIVER CAN HEAR THE CALLER WELL.
NHTSA ODI #11141707
Official recalls
4Jan 17, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Consequence & remedy
Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
Nov 3, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
Consequence & remedy
Consequence: A vehicle that unexpectedly brakes increases the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.
Nov 7, 2014
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Toyota Camry, Camry HV, Avalon, and Avalon HV vehicles equipped with 16-inch and 17-inch rims. In the affected vehicles, the left-side front suspension lower arm may have been incorrectly manufactured. As a result, the left side lower arm may not have enough clamping surface area for one of the bolts that secures the lower arm to the lower ball joint.
Consequence & remedy
Consequence: Because of the insufficient clamping force, the lower arm may separate from the ball joint, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the left side lower arm, free of charge. The recall began on December 12, 2014. Owners may contact Toyota customer service at 1-800-331-4331.
Sep 19, 2014
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Toyota Avalon, Camry, Sienna, and Highlander and model year 2015 Lexus RX350 vehicles. Fuel may leak from the one of the fuel delivery pipes in the engine compartment.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Toyota will notify owners, and dealers will replace any of the suspect fuel delivery pipes free of charge. The recall began November 17, 2014. Owners may contact Toyota customer service at 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.