2007 Toyota Avalon

TL* THE CONTACT OWNS A 2007 TOYOTA AVALON. WHILE MAKING A U TURN AT APPROXIMATELY 10 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION, JUMPED A CURB, AND TRAVELED ACROSS THE SIDEWALK. THE VEHICLE THEN CRASHED INTO A BRICK RETAINING WALL. THE VEHICLE TURNED OVER AND LANDED ON THE DRIVER SIDE. THE DRIVER SUFFERED MINOR PAIN AND LACERATIONS FROM THE SEAT BELT. THERE WAS NO MEDICAL ATTENTION REQUIRED. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE. UPDATED 6/26/15*CN UPDATED 10/11/2017*CN

TL* THE CONTACT OWNS A 2007 TOYOTA AVALON. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOUD NOISE COMING FROM THE UNDERCARRIAGE OF THE VEHICLE. THE CONTACT LOOKED IN THE REARVIEW MIRROR AND NOTICED PARTS DETACHING FROM THE VEHICLE. THE CONTACT MERGED OVER AND RETRIEVED THE PARTS THAT WERE FROM THE TRANSMISSION. THE VEHICLE WAS DRIVEN HOME VERY SLOWLY. WHEN PARKED, THE VEHICLE WOULD NOT SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000. UPDATED 6/3/15*CN

UPON TRAVELING THROUGH NASH, TX ON NOVEMBER 5, 2013, THE OIL LIGHT ON MY 2007 TOYOTA AVALON CAME ON. THE LEAKING LINE OVER THE RIGHT FRONT WHEEL BUSTED. I PULLED INTO ROBBINS TOYOTA. I SPOKE WITH SERVICE CONSULTANT [XXX]. HE ASKED ME WHAT THE PROBLEM WAS AND I STATED MY OIL LIGHT CAME ON AND I WAS EXPERIENCING AN OIL LEAK. HE SAID HE KNEW WHAT IS WAS AND GOT MY INFORMATION AND HOW I WAS GOING TO PAY. I TOLD HIM CASH, CREDIT, OR CHECK. THEN HE ASKED WHERE I WAS FROM. I TOLD HIM GEORGIA. HE SAID HE HAD THE PART TO FIX IT AND I ASKED [XXX] HOW MUCH IT WOULD COST ME? HE REPLIED $400. I SAID THAT SOUNDS LIKE A LOT FOR A 6 INCH HOSE. HE STATED I COULD HAVE IT FIXED SOMEWHERE ELSE BUT THEY HAD THE PART IN STOCK. I SAID YOU KNOW I CANT DRIVE THIS CAR LIKE THIS SO GO AHEAD AND FIX IT. THEY FIXED IT BUT ONLY CHARGED ME $339. I WAS THERE FOR TWO HOURS AND THEY CHARGED ME WITH TWO AND A HALF HOURS. ACCORDING TO TOYOTA IT SHOULD TAKE LESS THAN AN HOUR. I RECEIVED A LETTER FROM TOYOTA ON NOVEMBER 29, 2014 THAT THIS PART ON MY 2007 YEAR MODEL TOYOTA HAD BEEN RECALLED. THE LETTER STATED IF THE PART HAD NOT BEEN REPLACED MAKE AN APPOINTMENT TO HAVE IT REPLACED BY DECEMBER 31, 2021. I SENT ALL THE INFORMATION THE LETTER STATED AND WAS SENT A LETTER BACK SAYING I WAS DECLINED FOR NOT SENDING EVERYTHING THAT WAS ASKED. ON JANUARY 8, 2015, I CONTACTED MY LOCAL DEALERSHIP AND HE SENT OVER ALL THE INFORMATION AGAIN AND EXPLAINED TO THEM THAT I TRADED THE CAR IN JUNE 2014. MY CASE NUMBER IS 1412170721. WE NEVER HEARD BACK ON MY CASE AS OF MARCH 24, 2015. THE LETTERS RECEIVED WERE FROM TOYOTA MOTOR SALES, U.S.A., INC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE DASHBOARD HAS DEVELOPED SEVERAL CRACKS ALL ACROSS IT. AND THE TAPE BETWEEN THE WINDSHIELD AND DASHBOARD HAS ALSO COME LOOSE AND IS PEELING AWAY FROM THE INTERIOR BASE OF THE GLASS. AT THE TIME I MADE A COMPLAINT TO THE DEALER BUT THEY TOLD ME TO CALL TOYOTA BECAUSE I WOULD HAVE TO PAY FOR FIXING IT MYSELF AS THEY COULD DO NOTHING. *TR

CRACKS IN DASHBOARD STARTED APPEARING. FIRST SMALL, THEN EXTENDING ALL THE WAY ACROSS THE DASH. NOW MULTIPLE CRACKS IN DASH, AIRBAG COVER, GLOVE BOX SURROUND. DASH STARTED GETTING STICKY. I SPOKE TO THE ASSISTANT SERVICE MANAGER WHERE I BOUGHT THE CAR IN OCTOBER 2006. SINCE IT'S OUT OF WARRANTY AND THERE IS NO SERVICE BULLETIN OR RECALL, THEY WON'T HELP. ESTIMATED $2100 TO REPAIR/REPLACE. SAID REPLACEMENT WOULD BE ORIGINAL FACTORY MATERIAL, SO I WOULD EXPECT IT TO BE DEFECTIVE AS WELL. HE SAID THEY SEE AT LEAST 2 CARS A WEEK WITH THIS PROBLEM. CALLED THE MANUFACTURER 800 NUMBER. THEY SAID DUE TO THE EXPENSE, OUT OF WARRANTY, NO SERVICE BULLETIN OR RECALL, THEY WOULD NOT HELP. SAID THE ONLY THING I COULD DO WAS REPORT IT, AND THAT THE MANAGER REVIEWS ALL COMPLAINTS. THIS WAS A $35,000 CAR WHICH NOW HAS 68,000 MILES AND IT HAS LOST THOUSANDS OF DOLLARS IN RESALE VALUE. I'VE HAD CARS LAST 20 YEARS WITHOUT ANY CRACKS IN THE DASH, AND CERTAINLY THE TACKINESS/STICKINESS IS NOT NATURAL. I WORRY THAT IT MIGHT EMIT SOME TOXIC FUMES IN THE SUMMER. *TR