2022 Toyota 4RUNNER

My daughter was seated on the passenger side rear of my vehicle. Her seatbelt was on correctly and we were slowing down to pull into the driveway. My daughter said her seatbelt was stuck and wouldn't loosen. She unbuckled the seatbelt and tried to loosen it and remove it from around her waist. She was stuck in the seatbelt, it would not loosen even the slightest bit. I called 911 and they sent the fire department out. They could not get it to loosen in any way and they had to cut my seatbelt to remove my child. My vehicle is a 2022 and I don't understand how this is a normal safety feature. My child was stuck in her seatbelt with no other way out than to cut the seat belt.

The contact owns a 2022 Toyota 4-Runner. The contact stated while driving at undisclosed speed, the contact pulled into a parking lot and parked the vehicle. The contact attempted to exit the vehicle but was stuck in the front driver’s seat. The contact stated that the seat belt would not release from the buckle and the retractor would not adjust out of place. The contact called the local police department who arrived at the scene and helped to loosen the seat belt retractor from the upper body and neck where the seat buckle finally loosened up and was released. The failure also recurred with the front driver’s and passenger’s side seats. The contact took the vehicle to a local dealer who inspected the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100.