1999 Toyota 4 Runner

WAS DRIVING AT APPROXIMATELY 65 MPH WHEN ANOTHER VEHICLE CUT CONSUMER'S OFF AND STOPPED/ DRIVER DODGED VEHICLE/ WENT OVER A DIVIDER/ VEHICLE WAS AIRBORNE, AND FLIPPED TWO AND HALF TIMES, LANDING ON ROOF ON OTHER SIDE OF FREEWAY. SEATBELT WAS WORN,BUT SHOULDER BELT DID NOT LOCK UP, CAUSING CONSUMER'S HEAD TO GO THROUGH WINDSHIELD. CONSUMER WAS AIRLIFTED TO HOSPITAL, AND HAD MAJOR HEAD AND FACE TRAUMA. CONSUMER CONTACTED TOYOTA, AND WILL SEND SOMEONE OUT TO DETERMINE CAUSE. *AK

BOTH FRONT SEAT BELTS RETRACTORS ARE NOT RETRACTING PROPERLY, BELTS WOULD GET CAUGHT IN THE DOORS. DEALER WAS NOTIFIED, AND WAS UNWILLING TO ASSIST IN THIS MATTER.*AK CONSUMER STATES THAT WHEN BELT BUCKLE IS CAUGHT IN THE DOOR, THE DOOR SWINGS OPEN AGAIN SUDDENLY AND MAY BE STRUCK BY ANOTHER VEHICLE, ARBITRATION WAS REQUESTED, HOWEVER WAS REFUSED DUE TO THE ITEM NO LONGER BEING IN WARRANTY, EVEN THOUGH THE VEHICLE IS UNDER TWO YEARS OLD AND WARRANTY IS THREE YEARS OVERALL AND SEAT BELT WARRANTY IS FIVE YEARS. *SLC

CONSUMER WAS TRAVELING ABOUT 25MPH ON THE TWO LANE HIGHWAY. THERE WERE SOME PEDESTTRIANS ON SIDE ON THE SHOULDERS . THERE WAS A VEHICLE IN-FRONT OF CONSUMER, AND NO LIGHTS ON AT ALL. CONSUMER HIT VEHICLE FROM BEHIND. DUAL AIRBAG DIDN'T GO OFF, AND SEAT BELTS DIDN'T RETRACT. HER DAUGHTER WENT THROUGH WINDSHIELD AND INTO STEERING WHEEL. THERE WERE 2 INJURIES. *AK