1997 Toyota 4 Runner

SAFETY ISSUE, MY VEHICLE HAS BEEN OPERATING FOR 6 YEARS WITH DEFECTIVE REAR-END SUSPENSIONS PARTS. THERE IS NO WAY THAT THESE DEFECTIVE PARTS HAVE NOT EFFECTED THE PERFORMANCE OF THIS VEHICLE AND ULTIMATELY CAUSED EXTRA WEAR AND TEAR ON OTHER VEHICLE PARTS. ON TOP OF IT ALL I AM GETTING NO COOPERATION FROM MY TOYOTA DEALERSHIP OR TOYOTA CUSTOMER SERVICE. I HAVE REQUESTED A FULL DIAGNOSTIC TEST BE PERFORMED ON MY VEHICLE AND THAT ANY AND ALL PROBLEMS BE FIXED, I HAVE BEEN TOLD THAT FUTURE PROBLEMS CANNOT BE PREDICTED AND I UNDERSTAND THAT, HOWEVER THE CONSUMER SHOULD NOT BE HELD RESPONSIBLE FOR THE INCOMPETENCE OF A MULTI-BILLION DOLLAR CORPORATION SUCH AS TOYOTA.*JB

NAR 02/13/2003. WHEN THE CONSUMER ATTEMPTED TO A TURN, THE REAR OF THE VEHICLE SUDDENLY BEGAN SWINGING IN AN ANTI-CLOCKWISE DIRECTION PUTTING THE VEHICLE OUT OF CONTROL. THE CONSUMER NOW OWNS ANOTHER TOYOTA 4 RUNNER AND HAS SINCE RECEIVED A RECALL NOTICE FOR THE CURRENT VEHICLE. THE COSUMER IS REQUESTING REIMBURSEMENT FOR THE FIRST TOYOTA 4RUNNER WHICH HAD DAMAGED POSSIBLY DUE TO THE SUSPENSION WHICH IS NOW ON RECALL. RECALL# 02V021000 *JB

REAR SUSPENSION WAS RETROFITTED PER RECALL NOTICE WITH A NEW REAR SUSPENSION PARTS, THE CONSUMER IS NOT SATISFIED WITH THE REPAIRS AND BELIEVES THE VEHICLE IS SWAYING AND BOTTOMS OUT WHEN IT HAD NOT DONE SO BEFORE THE RECALL WORK WAS PERFORMED, THE CONSUMER IS SEEKING TO HAVE THE PARTS REMOVED AND THE ORIGINAL PARTS RE-INSTALLED, DEALER BELIEVES THIS PROBLEM IS RELATED TO UNDERINFLATED TIRES AND WORN SHOCK ABSORBERS. NLM

WE RECEIVED A NOTICE OF A SAFETY RECALL FOR OUR 1997 TOYOTA 4RUNNER. WE MADE AN APPOINTMENT A WEEK BEFORE 11/25/02 AS THE NOTICE REQUESTED. WE WERE INFORMED THAT GIVING PROPER NOTICE WOULD ENSURE THAT THE PROPER PARTS WOULD BE AVAILABLE AT TIME OF SERVICE. WE WORKED OUR WHOLE DAY AROUND THIS APPOINTMENT AND BROUGHT ANOTHER VEHICLE SO THAT WE COULD DROP THE 4RUNNER OFF. WE LIVE 30 MINUTES FROM THE CLOSEST TOYOTA DEALERSHIP IN ESCONDIDO. WHEN WE ARRIVED, WE WERE TOLD THAT THE PARTS WERE NOT AVAILABLE AND THAT WE WOULD HAVE TO RESCHEDULE FOR ANOTHER DAY. WE WERE OBVIOUSLY VERY UPSET AND LEFT WITHOUT GETTING THE SAFETY WORK DONE.THIS IS AN INEXCUSABLE SITUATION. WE SPECIFICALLY FOLLOWED ALL INSTRUCTIONS ON THE NOTICE AND MADE THE APPOINTMENT A WEEK BEFORE ACTUALLY BRINGING IN THE 4RUNNER. THIS WAS TO ENSURE THAT ALL PARTS WOULD BE AVAILABLE. IF THEY WEREN'T GOING TO BE AVAILABLE, THEY SHOULDN'T HAVE MADE THE APPOINTMENT FOR THAT DAY. AND, AT LEAST, SOMEONE SHOULD HAVE CALLED US BEFORE WE CAME IN TO TELL US THE PARTS WOULD NOT BE AVAILABLE.THIS WOULD BE INEXCUSABLE IF THIS WAS A ROUTINE TUNE-UP. WE WOULD SIMPLY GO ELSEWHERE. BUT, THIS IS A SAFETY RECALL, AND THIS IS CRIMINAL NEGLIGENCE. THE PERSON WE SPOKE TO AT THE DEALERSHIP WAS FRIENDLY, BUT HE TRIED TO JUSTIFY AND RATIONALIZE THE SITUATION, STATING THAT THEY CAN NEVER BE SURE OF EVERYTHING THEY NEED UNTIL WE ACTUALLY BRING IN THE VEHICLE. THIS MADE NO SENSE. ANY QUESTIONS ABOUT OUR PARTICULAR VEHICLE COULD HAVE BEEN ASKED OVER THE PHONE WHEN THE APPT. WAS MADE. THERE WAS AN IMPLICATION THAT OUR PARTS HAD BEEN GIVEN TO A WALK-IN CUSTOMER WITH THE SAME SAFETY RECALL NEEDS.WE STILL DON'T HAVE OUR 4RUNNER FIXED, SINCE OUR SCHEDULES ARE VERY DIFFICULT, AND WE HAVE NOT HAD A DAY WHERE WE CAN MAKE ANOTHER APPOINTMENT.THE RECALL NUMBER IS SSC 20A - 1996-1998 REAR SUSPENSION SAFETY RECALL.MY WIFE HAS BEEN CONTINUING TO DRIVE THIS 4RUNNER TO GET TO WORK, AND THE REPAIR WAS NOT MADE DUE TO THE NEGLIGENCE OF TOYOTA OF ESCONDIDO.

VEHICLE WAS RECALLED FOR POTENTIAL ROLLOVER PROBLEM CORRECTION. FACTORY RECOMMENDED SPRINGS AND STOPS INSTALLED. CAR NOW RIDES LESS STABLY THAN IT DID. TOP TIPS MORE AND WHEN GOING OVER BUMP SPRINGS AND SHOCKS BOTTOM OUT. FACTORY REP RECOMMENDED TIRE AND SHOCK REPLACEMENT TO CORRECT PROBLEM AFTER $850 IN REPAIRS VEHICLE RIDES THE SAME. TOYOTA AND DEALER SAY THIS IS A NHTSB DESIGNED MODIFICATION WHICH THEY CAN'T REVERSE. THEY HAVE REVIEWED INTERNALLY WITH THEIR LEGAL DEPARTMENT AND REFUSE TO DO ANYTHING ELSE. I CONTEND THEIR DESIGN IS DEFECTIVE (DIMINSHED RIDE QUALITY AND LESS TOP STABILITY). CAN YOU HELP?*AK