I am filing a complaint regarding manufacturer non-compliance and dealership refusal to execute safety Recall 59C (NHTSA Campaign 25V552) on my 2019-2021 Ram ProMaster (Thor Scope 18m Class B RV upfit). The authorized dealership is refusing to perform a non-destructive repair on the vehicle, demanding instead to dismantle the b…
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I am filing a complaint regarding manufacturer non-compliance and dealership refusal to execute safety Recall 59C (NHTSA Campaign 25V552) on my 2019-2021 Ram ProMaster (Thor Scope 18m Class B RV upfit). The authorized dealership is refusing to perform a non-destructive repair on the vehicle, demanding instead to dismantle the built-in RV living space/bathroom structure at unknown risk and liability to the owner. Over a month ago, the dealership attempted to circumvent federal recall regulations by pressuring me to accept the uninstalled, loose backup camera hardware over the counter, which I refused due to liability. The dealership is currently withholding my VIN-assigned safety remedy part and refusing service. The Stellantis corporate supervisor assigned to my case has been unresponsive and has failed to coordinate a part transfer to a competent facility capable of utilizing a non-destructive borescope/fishing method to complete the recall. I am requesting federal intervention to compel Stellantis to transfer my safety hardware and provide the dealership the extra time to execute this recall safely and without cost to the consumer."
Thor Motor Coach (TMC) is recalling certain 2021-2024 Thor Rize and Scope motorhomes. The solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle.
Consequence & remedy
Consequence: A detached solar panel can become a road hazard, increasing the risk of a crash.
Remedy: Dealers will replace the lower bracket, free of charge. Owner notification letters were mailed January 9, 2024. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000298.
Thor Motor Coach (TMC) is recalling certain 2021-2023 Sequence, 2021-2024 Rize, Scope, Tellaro, 2023-2024 Dazzle, and Twist motorhomes, equipped with certain Cummins Onan QG 2800i generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Consequence & remedy
Consequence: A gas leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000294.
Thor Motor Coach (TMC) is recalling certain 2021-2023 Rize and Scope camper vans. The retractable awning may extend unintentionally during transit.
Consequence & remedy
Consequence: An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
Remedy: Dealers will install an additional ignition cutoff wire harness at the BT12 module, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000289.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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2021 Thor Motor Coach Scope Problems, Complaints & Recalls | Skip That Year
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