IllustrationI had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering…
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I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)