2007 Suzuki XL7

MY 2007 SUZUKI XL7 (48,000 MILES) HAS BECOME VERY DIFFICULT TO STEER, WHICH HAS ALSO BECOME A SAFETY ISSUE. RESEARCH HAS TOLD ME THAT, WHAT SEEMS TO BE A VERY SIMILAR, IF NOT EXACT, PROBLEM EXISTS WITH THE 2006 MODEL. SUZUKI APPARENTLY WAS NOT WILLING TO FIX THE 2006 PROBLEM FREE OF CHARGE INITIALLY BUT IN SOME CASES, AFTER MULTIPLE COMPLAINTS, DID. THIS STEERING PROBLEM SHOULD NOT BE AN ISSUE ON A CAR WITH 48,000. I WILL BE CALLING SUZUKI AND HOPEFULLY GET SOME RESULTS BEFORE SOMETHING SERIOUS OCCURS. *TR

MY STEERING WHEEL ON MY 2007 SUZUKI XL7 HAS ALWAYS MADE A LITTLE NOISE WHEN TURNING,BUT IN THE PAST 6 MOS.IT SOUNDS HORRIBLE AND IS MORE DIFFICULT TO STEER. SAW THERE WAS A RECALL ON 06,COULD YOU PLEASE CHECK ON THIS AND SEE IF SAME PROBLEM. DEALERSHIP WANT HELP ME. I READ RECALL ON 06 AND MINE SOUND LIKE THE SAME THING AND IM AFRAID IT WILL GET WORSE AND CAUSE ME NOT TO BE ABLE TO STEER IT AND HAVE AN ACCIDENT...ANY RECOMMENDATIONS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON FEBRUARY 4, 2011, I WAS DRIVING BETWEEN 10-15MPH ON A VERY ROUGH ROAD DUE TO THE CITY OF TULSA NOT CLEARING THE ROADS AFTER 12 INCHES OF SNOW. ALL OF THE SUDDEN ALL SIDE AIR BAGS WENT OFF. THAT DAY I DROVE IT TO THE DEALERSHIP. I DID NOT GET IT BACK UNTIL APRIL 23, 2011. I WAS GIVING EVERY EXCUSE IN THE BOOK ON ABOUT EVERY DAY ON WHY IT WAS TAKING SO LONG TO GET FIXED. AN INSURANCE CHECK WAS ISSUED TO THE REPAIR SHOP FEBRUARY 18TH. THE PARTS WERE NOT ORDERED UNTIL AROUND THE 28TH. I WAS TOLD THEY COULD NOT FIND THE SEAT BELTS AND I WAS ASKED TO TRY TO FIND SOME ONLINE. ONCE I PROVIDED TWO SITES TO THE REPAIR SHOP THEY CLAIMED THEY CAN ONLY ORDER FROM SUZUKI. MY WIFE INFORMED THE DEALERSHIP SHE WAS GOING TO REPORT THIS TO THE LOCAL MEDIA OUTLET. ALL OF THE SUDDEN SEAT BELTS APPEARED 1000 MILES AWAY. THEY EVEN ARGUED ABOUT HAVING TO GET THEM. THE INSURANCE COMPANY (FARMERS) WANTS A RECALL ON THE ROLLOVER SENSOR, AND REQUESTED THE REPAIR SHOP TO CONTACT SUZUKI. THE REPAIR SHOP WANT ME TO DO THIS. I HAD TO PAY FOR THE SENSOR BEING FARMERS THINKS IT IS DEFECTIVE. $447.49 TOTAL BILL $5766.73. *TR

I AM THE ORIGINAL OWNER OF A 2007 SUZUKI XL7. I BOUGHT MY VEHICLE FROM TALISMAN SUZUKI IN HOUSTON BACK IN SEPTEMBER OF 2007. FIVE MONTHS AFTER I PURCHASED THE VEHICLE I BEGAN TO HAVE ISSUES WITH THE TIRE MONITORING SYSTEMS. A YEAR LATER AT 50,000 MILES I NOTICED THAT MY VEHICLE WAS HARD TO STEER, SO I TOOK IT INTO THE DEALER. I HAVE A 100, 000 MILE BUMPER TO BUMPER WARRANTY BUT I WAS TOLD THAT THE POWER STEERING PUMP WAS LEAKING AND THAT IS WHAT WAS CAUSING THE HARD STEERING. I INFORMED THE DEALER THAT MY VEHICLE HAS NEVER LEAKED POWER STEERING AND TOO THIS DAY I HAVE NOT ADDED ANY POWER STEERING FLUID AND MY POWER STEERING RESERVOIR IS FULL. I PROMISED MYSELF THAT I WOULD NEVER BUY ANOTHER SUZUKI BECAUSE I AM A FAITHFUL BUYER, I HAVE HAD NOTHING BUT SUZUKI'S SINCE I STARTED PURCHASING VEHICLES IN 1990. I WAS VERY DISAPPOINTED IN SUZUKI FOR NOT TRYING TO SOLVE THIS PROBLEM. I HOPE AND PRAY THAT THE VEHICLE DOES NOT LOCK WHILE I AM TRANSPORTING MY CHILDREN . I CONTACTED THE MARKETING PERSON AND SUZUKI AND THEY DID NOT OFFER ANY SOLUTIONS BESIDES PAYING $1000 TO GET IT FIXED. RECENTLY I TOOK MY VEHICLE TO GET AN OIL CHANGE AND THE MECHANIC THERE TOLD ME THAT IT IS A RACK PINION ISSUE AND THAT I WAS NOT THE FIRST PERSON WITH THAT PROBLEM ON THE SUZUKI XL7. THE MECHANIC INFORMED ME THAT THERE WAS A RECALL OF THIS ISSUED BECAUSE HE HAS CALLED THE DEALER FOR SOME OF HIS CLIENTS AND SUZUKI FIXED THERE PROBLEM EVENTHOUGH THEY REFUSED IN THE BEGINNING. *TR

THE BRAKES OF THE CAR BECOMES HARD AND LOCKS THE CAR FROM MOVING. THE DASH BOARD WILL SHOW TRACTION LIGHT ON WITH THE READING "TRACTION CONTROL SERVICE / STABILITY CONTROL SERVICE" THE FIRST INCIDENT HAPPENED SEPTEMBER 2010. MILES COVERED 55391 . MATTER TAKEN WITH SUZUKI AND THE DEALER. THEY SAID THE BRAKE PADS WORE OUT, SO REPLACED THE PADS AND THE ROTOR FOR $536.00. THE PROBLEM REPEATED BUT AFTER 2 HRS BRAKES GOT RELEASED. THE TRACTION CONTROL AND STABILITY CONTROL SWITCH WAS PUT OFF TO AVOID THE DANGER OF THE VEHICLE GETTING AUTO BRAKED IN THE MIDDLE OF THE HIGHWAY. HOWEVER THE SWITCH DID NOT WORK AND THE PROBLEM REPEATED TWO TIMES. TAKEN UP WITH ANOTHER DEALER. THEY HAVE STATED THAT BRAKES AND ROTOR NEED TO BE REPLACED WITH CERTAIN OTHER KITS FOR A PRICE OF $2100. TALKING WITH SUZUKI AND THEY STATED THAT THE VEHICLE IS NOT UNDER WARRANTY. HENCE, I HAVE TO PAY FOR THE REPAIR. I FAIL TO UNDERSTAND HOW CAN THE BRAKE PADS LOCK THE MOVING VEHICLE AUTOMATICALLY. IT IS THE MOST DANGEROUS SITUATION ESPECIALLY ON HIGHWAYS. SOMEONE PLEASE HELP.

TL* THE CONTACT OWNS A 2007 SUZUKI XL7. THE CONTACT STATED THAT THE STEERING WHEEL WAS MAKING A STRANGE NOISE AND WATER WAS ENTERING THE VEHICLE ON THE PASSENGER SIDE FLOORBOARD. THE CONTACT STATED THAT THE WATER INITIALLY LEAKED FROM THE SUNROOF WHICH WAS TAKEN TO THE DEALER AND REPAIRED, BUT THE PROBLEM PERSISTED. FROM THE LEAKAGE, MOLD BEGAN TO FORM IN THE VEHICLE. IT WAS TAKEN TO AN AUTHORIZED DEALER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS ALSO TAKEN TO A SECOND DEALER FOR THE STEERING WHEEL FAILURES WHERE THE CONTACT WAS ADVISED THAT THE BUSHINGS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED, AS THE PART NEEDED FOR REPAIRS WAS ON BACKORDER. THE HORN HAD ALSO FAILED BUT THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 48,082. THE FAILURE MILEAGE WAS 35,000.

ENGINE TROUBLE LIGHT CAME ON NOV. 2009. TALKED TO DEALERSHIP THEY SAID THE LIGHT HAD TO BE ON AT TIME OF COMP. DIAGNOSTIC. CAME ON AGAIN IN DEC. 2009. HAD DIAGNOSTIC DONE AT DEALER & INDEPENDENTLY, THE CODE INDICATED A CYLINDER MISFIRE. THE DEALERSHIP ORDERED PARTS, WHICH TOOK TWO MONTHS TO GET (FEB. 2010). IN THE MEAN TIME THE CAR WAS RUNNING WITH A CYLINDER MISFIRE THE WHOLE TIME CAUSING IT TO RUN HOT, WHICH CREATED A LARGE BURN HOLE IN THE FRONT EXHAUST PIPE/CONVERTER ASSEMBLY (WHICH SUZUKI ATTRIBUTED TO A POOR ENGINE GROUND). THE DEALERSHIP "FIXED" THE CYLINDER MISFIRE BY REPLACING SOME 34 INTERNAL PARTS ASSOCIATED WITH THE CAM SHAFT OR CRANK "TENSIONER AND GUIDE". TWO MONTHS LATER (APRIL 2010)THE ALTERNATOR MOUNTING BOLT AND PULLEY ASSEMBLY (RECALL NHTSA # 10V25000)BOTH BROKE. THAT IS WHERE THE DEALERSHIP NOTICE THE HOLE IN THE FRONT EXHAUST AND ATTRIBUTED IT TO A "POOR ENGINE GROUND" WHEN AN INDEPENDENT FIRESTONE MECHANIC ALREADY TOLD ME THAT HOLE WAS A DIRECT RESULT OF THE ENGINE RUNNING HOT FOR SO LONG DUE TO THE "CYLINDER MISFIRE". NOW HERE IT IS A YEAR LATER AND THE SAME PROBLEM IS PRESENT. I BELIEVE THERE IS A MANUFACTURING QUALITY DEFECT ISSUE. *TR

TL* THE CONTACT OWNS A 2007 SUZUKI XL7. THE CONTACT WAS DRIVING 35 MPH WHEN BOTH THE DRIVER AND PASSENGER FRONTAL AIR BAGS DEPLOYED AND EXPLODED INDEPENDENTLY. THE DEALER WAS CONTACTED AND ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE AND NO FURTHER ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 96,000.