1999 Suzuki Vitara

WHILE DRIVING AT 75 MPH WITH THE CRUISE CONTROL ON, THE VEHICLE BECAME STUCK IN CRUISE MODE. WHEN TRYING TO DISENGAGE THE CRUISE CONTROL, THE CONSUMER WAS UNABLE TO DO SO. THE CONSUMER STRUGGLED TO APPLY THE BRAKES, FINALLY GETTING THE VEHICLE TO SLOW DOWN ENOUGH TO SHUT THE IGNITION OFF. THE VEHICLE WAS RESTARTED, AND THE CRUISE CONTROL WAS STILL ACTIVE. THE CONSUMER HAD TO PHYSICALLY PULL THE GAS PEDAL FROM THE FLOOR OF THE VEHICLE. THE DEALER AND MANUFACTURER HAD NOT BEEN NOTIFIED. *AK *SCC *JB

FROM DAY ONE, THE BELT ON THE CAR MADE A CHIRPING NOISE. THE CAR HAD GONE BACK TO THE DEALER ON 4 DIFFERENT OCCASSIONS-AND AS OF RIGHT NOW, THE BELT HAS BEEN CHANGED THREE DIFFERENT TIMES, BUT THE NOISE CONTINUES. WHEN IT RAINS, IT GETS A VERY LOUD SQUEAKY NOISE. ADDITIONALLY, THE CHECK ENGINE LIGHT CAME ON RIGHT AFTER PURCHASE. I TOOK THE CAR BACK TO THE DELAER AT LEAST TWICE, AND I WAS TOLD IT WAS THE SENSOR, BECAUSE THE ENGINE WAS FINE. HOWEVER, THE CHECK ENGINE LIGHT CONTINUED TO COME ON OCCASSIONALLY OFF AND ON. I HAD CONSISTENT OIL CHANGES AND SCHEDULED MAINTENANCE DONE, BUT LAST WEEK, ENGINE CHECK LIGHT STARTING FLASHING. COME TO FIND OUT, THE #3 CYLINDER GOING INTO THE ENGINE WAS GONE. I WAS TOLD THIS HAD TO BE AND ON-GOING PROBLEM-IT DID NOT HAPPEN OVER NIGHT. EVIDENTLY, THERE WAS A PROBLEM EXACTLY ALL THE TIMES THE LIGHT CAME ON. AS A RESULT, I HAD TO PAY OVER $2000 TO GET THE CAR FIXED. *AK

CONSUMER RECEIVED RECALL NOTICE, CONSUMER WILL ATTACH COPY TO COMPLAINT FORM FOR FUEL PIPE HOSE IN THE BEGINNING OF JULY, DEALER NOTIFIED CONSUMER TWICE ON 7-25-01, AND 8-20-01 BECAUSE THE PARTS WERE NOT AVAILABLE, DEALER NAME SANSONES, AUTO MALL RT 21, WOODBRIDGE PHONE# 732-815-0500.*AK CONSUMER STATES AS OF OCTOBER 4,2001 NO ARRANGEMENTS HAVE BEEN MADE BY DEALER TO REPLACED PARTS.*JB

SINCE PURCHASE CAR HAS EXHIBITED SERIOUS VIBRATION THROUGHOUT VEHICLE AT ABOUT 40 MPH AND CRUISE CONTROL UNIT OPERATES ERRATICALLY AFTER A DOWNSHIFT IS REQUIRED-SUZUKI FACTORY REPRESENATIVE ORIGINALLY SAID A NEW TYPE ECM WOULD CORRECT THE CONDITIONS BUT LATER SAID NO SUCH PART EXISTED AFTER THE DEALER HAD ORDERED IT AND WAITED TWO MONTHS FOR IT TO BE DELIVERED AND INSTALLED IN MY VEHICLE- SUZUKI SUBSEQUENTLY AUTHORIZED BALANCING THE TIRES, REPLACING THE CRUISE CONTROL MODULE, REPLACING THE DRIVESHAFT, AND REPAIRING THE DIFFERENTIAL, AND INSPECTION OF THE FRAME AND CROSSMEMBERS ALL TO NO AVAIL AS THE PROBLEMS STILL EXIST AND ARE GETTING WORSE. I HAVE EXPRESSED TO SUZUKI MY CONCERN OF A CAUSAL RELATIONSHIP BETWEEN VIBRATION AND METAL FATIGUE AND COMPONENT FAILURE AND MY CONCERN AS TO THE SAFETY OF MY VEHICLE AND SUZUKI RESPONDED TO THE DEALERSHIP BY TELEPHONE ON 07/27/01 INSTRUCTING THE DEALER TO MAKE NO REPAIR ATTEMPT AS THE VEHICLE IS "OPERATING AS DESIGN AND INTENT". ON THAT SAME DAY ANOTHER SUZUKI VITARA OWNER WAS AT THE SAME DEALERSHIP EXPERIENCING SIMILAR PROBLEMS AND WAS ALSO INFORMED BY THE SERVICE MANAGER(TOM COLGLAZIER) AND ASSISTANT SERVICE MANAGER(STEVE COOK) THAT SUZUKI WOULD AUTHORIZE NO REPAIR ATTEMPTS TO THEIR VEHICLE EITHER. AS SUZUKI IS UNWILLING TO VOLUNTARILY CORRECT THESE SERIOUS SAFETY ISSSUES CONCERNING THEIR VIATRA PRODUCT LINE I FEEL AN INVESTIGATION AND POSSIBLE RECALL ACTION IS WARRANTED.*AK

WHEN DRIVING OVER 50 MPH VEHICLE STARTS TO RATTLE AND SHAKE. IT SEEMS AS IF CAR IS GOING TO LOSE CONTROL. HAVE BEEN COMPLAING SINCE I PURCHASED VEHICLE BUT NO RESOLUTION AS OF YET. DO NOT WANT TO DRIVE AND CAR LOOSE CONTROL. WOULD LIKE FOR AN INVESTIGATION TO SEE IF PROBLEM WOULD CAUSE CRASH. I HAVE NOT HAD A RESPONSE FROM SUZUKI AS OF YET.

TRANSMISSION DOES NOT SHIFT INTO GEAR. DEALER HAS ATTEMPTED TO REPAIR VEHICLE.*AK CONSUMER STATES TRANSMISSION HAS FAILED TO WORK PROPERLY SINCE PURCHASE DATE, WHILE TRAVELING ON HIGHWAY TRANSMISSION WOULD NOT GO INTO 5TH GEAR, MAKING IT IMPOSSIBLE TO MERGE INTO TRAFFIC, CONSUMER WAS INFORMED BY DEALER THAT THEY WOULD REPLACE THE TRANSMISSION BUT IT WOULD TAKE THREE WEEKS FOR THE TRANSMISSION TO COME IN AND ONE WEEK TO REPLACE, WHEN CONSUMER PICKED UP VEHICLE HE WAS TOLD THAT A RECIEPT WAS UNAVAILABLE AND ONE YEAR LATER WHEN HE OBTAINED A RECIEPT STATING THAT TRANSMISSION WAS REBUILT AND NOT REPLACED, CONSUMER STATES BETWEEN 3-23-2000 AND 3-16-2001 IT BECAOME DIFFUCULT TO DOWN SHIFT INTO 3RD GEARAND IMPOSSIBLE TO GO INTO REVERSE.*JB