2004 Suzuki Verona

DT: CONTACT OWNED A 2004 SUZUKI VERONA WHERE THE ENGINE LIGHT WAS STAYING ON. CONSUMER TOOK THE VEHICLE TO THE SERVICE DEALER ABOUT 7-8 TIMES. THEY REPLACED THE FUEL CAP, COMPUTER, AND THE OXYGEN SENSOR. CONSUMER INSPECTED THE FUEL CAP AND FOUND THAT THE RUBBER PACKING ON THE FUEL CAP WAS CROOKED. CONSUMER REINSTALLED THE RUBBER PACKING ON FUEL CAP AND THIS REMEDIED THE PROBLEM WITH THE ENGINE LIGHT STAYING ON. CONSUMER DID GO TO THE LOCAL SERVICE DEALER AND EXAMINED A FUEL CAP FOR A 2005 SUZUKI VERONA AND FOUND THE SAME ASSEMBLY OF THE FUEL CAP AS FOR FUEL CAP. THE SALES CONSULTANT OF THE DEALERSHIP WITNESSED THE ASSEMBLY OF THE FUEL CAP. *AK

I HAVE HAD A SERIES OF SAFETY CONCERNS INVOLVING A RECALL NOTICE THAT WAS ISSUED DUE TO A DEFECT WHICH EXISTS IN ALL 2004 SUZUKI VERONA PASSENGER CARS. THE ENGINE CONTROL MODULE (ECM) HAS A PROGRAM FAULT WHICH CAUSES THE FUEL TO AIR RATIO TO BECOME TOO LEAN IN SOME CIRCUMSTANCES, RESULTS IN ENGINE STALLING. IF STALLING OCCURS, THIS CAN RESULT IN LOSS OF CONTROL OF THE VEHICLE AND A CRASH COULD OCCUR WITHOUT PRIOR WARNING. I PURCHASED A 2004 SUZUKI VERONA EX 2.5L AUTOMATIC, VEHICLE ID [XXX] ON 10/04/03 AT THE AUBURN SUZUKI DEALERSHIP, GIANT OF THE VALLEY. I RETURNED TO THE DEALER A DOZEN TIMES FOR THE SAME IDLE FLUCTUATION ISSUE AS WELL AS THE CHECK ENGINE LIGHT COMING ON. I WAS TOLD THAT THE CAR WAS FINE AND THAT I COULD CONTINUE TO DRIVE IT EVEN WITH THE CHECK ENGINE LIGHT ON. I WAS TOLD THAT THEY WERE WORKING THE CHECK ENGINE LIGHT ISSUE. ON 5/9/05 MY CAR IS DROPPED OFF AT SUZUKI. ON 5/10/05 I RECEIVED A CALL (VOICE MESSAGE ON MY CELL PHONE) FROM JIM GOLDEN AT 5:09 P.M. STATING THAT THEY ORDERED A THROTTLE BODY ASSEMBLY AND THAT IT WOULD RESOLVE THE ISSUES OF IDLE DROPPING AND IDLE QUALITY. ON 5/11/05 I RETURNED JIM GOLDEN?S CALL AT 7:00 A.M. AND STATED THAT I WAS NOT CONVINCED THAT THE THROTTLE BODY ASSEMBLY WOULD FIX MY CAR AND REQUESTED A REFUND. I ALSO STATED THAT I WAS FILING FOR THE WASHINGTON STATE LEMON LAW AT WHICH TIME I WAS TOLD THAT THE DISTRICT REPRESENTATIVE WOULD CALL ME. ON 5/12/05 THE DISTRICT REPRESENTATIVE, LEONARD SMITH CALLS ME AND STATES THAT THERE IS NOTHING HE CAN DO ABOUT IT. THIS IS A SAFETY ISSUE AND WANT A REPURCHASE OF THE 2004 SUZUKI VERONA. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2004 SUZUKI VERONA--- (1.) JANUARY 07, 2005- 7:00AM- ENGINE STALLED AND ENGINE LIGHT CAME ON. I DROVE VEHICLE TO FERMAN SUZUKI DEALERSHIP WHERE IT WAS REPAIRED IN APPROXIMATELY 30-45 MINS. (2.) JANUARY. 24, 2005- 4:45PM - ENGINE STALLED AGAIN AND ENGINE LIGHT CAME ON. (2ND TIME IN 2 WEEKS.) DEALER WAS SUPPOSED TO CALL ME TODAY TO ADVISE WHEN I COULD BRING IT IN. (I HAVE NOT HEARD FROM THEM AS YET.) WHEN I TOOK THE VEHICLE IN YESTERDAY, THEY SAID THEY DO NOT HAVE ANY APPTS. FOR A WEEK. ALSO, THEY COULD NOT PROVIDE ME WITH A LOANER CAR. I DROVE CAR FROM THE LOT. (3.) SALESMAN, PAUL MORRIS ADVISED ME AND MY FRIEND THAT THIS HAPPENED TO ANOTHER CUSTOMER. HER ENGINE FELL OUT OF HER CAR WHILE DRIVING DOWN THE INTERSTATE. PER PAUL, SUZUKI PAID OFF HER LOAN AND REPLACED THE VEHICLE. (4.) I ADVISED PAUL AND THE SERVICE MAN THAT THIS SOUNDS LIKE A "LEMON LAW" SITUATION BREWING HERE. ALSO, SINCE THEY KNOW THAT THIS HAPPENED BEFORE, THEY SHOULD HAVE TAKEN MY CAR INTO THE SHOP AND GIVEN ME A LOANER CAR. (5.) I CONTACTED THE NHTSA AND WAS ADVISED OF THE RECALL FOR THE ENGINE STALLING ON THE SUZUKI VERONA. I WAS ADVISED TO ENTER A COMPLAINT ON THEIR WEB-SITE. *NM

AFTER REC'D RECALL NOTICE FOR DEFECT RELATES TO VEHICLE SAFETY EXISTS IN ALL 2004 SUZUKI VERONA. CAR LOST ALL POWER IN TRAFFIC. *BF RECALL NUMBER: 04V396000 SUMMARY: IN CERTAIN PASSENGER VEHICLES, A FAULT IN THE ADAPTIVE FUEL CONTROL LOGIC CAN CAUSE SOME VEHICLES TO USE AIR/FUEL RATIOS DURING DECELERATION THAT ARE LEAN ENOUGH TO CAUSE ENGINE STALLING. CONSEQUENCE: ENGINE STALLING COULD RESULT IN A CRASH. *TC