NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
81 reportsMileage unknown · May 30, 2021
EngineFuel/propulsion SystemService BrakesCrash
I own a Subaru Crosstrek XV Limited which I purchased new in November 2014. I was in a line of vehicles on a street waiting to enter a business parking lot and drive-thru. There was an incline from the street into the parking lot. The vehicle in front of me reached the top of the incline and turned right into the parking lot.…
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I own a Subaru Crosstrek XV Limited which I purchased new in November 2014. I was in a line of vehicles on a street waiting to enter a business parking lot and drive-thru. There was an incline from the street into the parking lot. The vehicle in front of me reached the top of the incline and turned right into the parking lot. With my foot remaining on the brake, I raised my foot slightly to allow my vehicle to move up the incline, my car suddenly accelerated and crashed into the bumper of the vehicle in front of me. The local police were contacted and a report was made. It was like when the cruise control is engaged and the engine given more power to climb an incline or hill. I don't know what caused this to happen, but am taking it to a local mechanic since the closest Subaru dealer is 75 miles away.
NHTSA ODI #11419042
109,500 miles · Mar 30, 2021
Electrical System
I WAS DRIVING ON THE HIGHWAY, I TURNED ON THE BLOWER FAN AND AC. THE AC WAS NOT COOLING DOWN THE CABIN (OUTSIDE TEMPERATURE WAS 71-74 DEGREES). AFTER 40 MINUTES THE BLOWER FAN SHUT DOWN AND STOPPED WORKING. I BROUGHT THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT. THIS IS WHAT THEY FOUND: INSTRUMENT WIRE HARNESS, COMPONE…
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I WAS DRIVING ON THE HIGHWAY, I TURNED ON THE BLOWER FAN AND AC. THE AC WAS NOT COOLING DOWN THE CABIN (OUTSIDE TEMPERATURE WAS 71-74 DEGREES). AFTER 40 MINUTES THE BLOWER FAN SHUT DOWN AND STOPPED WORKING. I BROUGHT THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT. THIS IS WHAT THEY FOUND: INSTRUMENT WIRE HARNESS, COMPONENT(S) AND SWITCH HAD MELTED, CAUSING A HAZARDOUS SITUATION. IT REMAINS A HAZARD AND NEEDS TO BE REPLACED. SUBARU DENIES ANY RESPONSIBILITY IN THE DEFECTIVE/FAILED/UNSAFE COMPONENTS AND WILL NOT COVER EXPENSE. REASON: VEHICLE GROSSLY OVER WARRANTY PERIOD (BY 10,000 MILES).
NHTSA ODI #11405603
3,000 miles · Mar 10, 2021
Air BagsSeat BeltsCrashInjury
TL* THE CONTACT OWNED A 2014 SUBARU HYBRID. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE CONTACT WAS DISTRACTED AND HIT THE REAR OF THE VEHICLE IN FRONT THE THEM. THE CONTACT STATED THE SEAT BELT DID NOT HOLD THE CONTACT IN PLACE CAUSING THE CONTACT TO HIT THEIR STERNUM INTO THE STEERING WHEEL CAUSING THE CONTACT INJURY TO A…
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TL* THE CONTACT OWNED A 2014 SUBARU HYBRID. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE CONTACT WAS DISTRACTED AND HIT THE REAR OF THE VEHICLE IN FRONT THE THEM. THE CONTACT STATED THE SEAT BELT DID NOT HOLD THE CONTACT IN PLACE CAUSING THE CONTACT TO HIT THEIR STERNUM INTO THE STEERING WHEEL CAUSING THE CONTACT INJURY TO A BROKEN STERNUM AND A FEW BROKEN RIBS AS WELL AS BRUISED KNEES. THE AIR BAG DID NOT DEPLOY. THE CONTACT WAS THE ONLY PERSON INJURED AT THE TIME OF ACCIDENT. THE CONTACT WENT TO THE HOSPITAL A COUPLE DAYS LATER TO BE TREATED FOR THEIR INJURIES. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE VEHICLE TO THEIR RESIDENCE. THE CONTACT HAD THE VEHICLE TOWED TO INDEPENDENT MECHANIC TO REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
NHTSA ODI #11400175
139,402 miles · Mar 5, 2021
EnginePower Train
DRIVING ON THE FREEWAY AT 135,961 MILES, JUST 5 MONTHS AFTER PULLING THE CAR OFF A USED LOT. ALL DASH LIGHTS ARE ILLUMINATED, VEHICLE ENCOUNTERS LOSS OF ACCELERATION AND I PULLED TO THE SHOULDER. I ATTEMPT TO RESTART VEHICLE, AND LIGHTS RETURN TO NORMAL, AND I ATTEMPT TO MAKE MY WAY HOME. LIGHTS ARE ILLUMINATED ONCE AGAIN, BUT I…
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DRIVING ON THE FREEWAY AT 135,961 MILES, JUST 5 MONTHS AFTER PULLING THE CAR OFF A USED LOT. ALL DASH LIGHTS ARE ILLUMINATED, VEHICLE ENCOUNTERS LOSS OF ACCELERATION AND I PULLED TO THE SHOULDER. I ATTEMPT TO RESTART VEHICLE, AND LIGHTS RETURN TO NORMAL, AND I ATTEMPT TO MAKE MY WAY HOME. LIGHTS ARE ILLUMINATED ONCE AGAIN, BUT I DO NOT HAVE LOSS OF ACCELERATION THIS TIME. TAKE IT TO BE SERVICED, LH FRONT AXLE FAILED, NEEDS REPLACED, ENGINE BLOCK HAS CONSIDERABLE OIL LEAK, VALVE BODY REPLACEMENT REQUIRED (COVERED UNDER WARRANTY THANK GOODNESS). 4 MONTHS LATER AFTER CAR SEEMS TO BE IN REPAIRED AND WORKING ORDER, THE SAME ISSUE AGAIN, THIS TIME THE RH FRONT AXLE IS REPLACED, ALTHOUGH NO ENGINE LEAK, THE SERVICE TECH IS NO LETTING ME KNOW THAT ON THEIR TEST DRIVE AFTER THEY REPLACED THE AXLE THE TRANSMISSION FAILED AND WILL NOW NEED TO BE REPLACED. I CAN NOT AFFORD THE CVT REPLACEMENT AT $8000 FIX. THE CAR HAS NOW BEEN SITTING IN MY DRIVEWAY AS I ATTEMPT TO FIND MONEY FOR THE REPAIRS.
NHTSA ODI #11399299
60,000 miles · Feb 27, 2021
Structure
WHILE DRIVING STRAIGHT AT APPROXIMATELY 35 MPH ON A 34 DEGREE DAY ON A CLEAR ROAD, WE HEARD A LOUD NOISE FROM THE ROOF. WE PULLED OVER AND SAW THAT THE SUN ROOF HAD SPONTANEOUSLY RUPTURED AND EXPLODED OUTWARD. LUCKILY THE SLIDING DOOR TO THE SUN ROOF WAS CLOSED. WHEN EXAMINING THE SUN ROOF, THERE WAS NO EVIDENCE OF ANYTHING HITT…
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WHILE DRIVING STRAIGHT AT APPROXIMATELY 35 MPH ON A 34 DEGREE DAY ON A CLEAR ROAD, WE HEARD A LOUD NOISE FROM THE ROOF. WE PULLED OVER AND SAW THAT THE SUN ROOF HAD SPONTANEOUSLY RUPTURED AND EXPLODED OUTWARD. LUCKILY THE SLIDING DOOR TO THE SUN ROOF WAS CLOSED. WHEN EXAMINING THE SUN ROOF, THERE WAS NO EVIDENCE OF ANYTHING HITTING THE CAR. IN FACT THE ROOF RACK BAR WAS RIGHT OVER THE NEW "HOLE" IN THE GLASS SUNROOF AND WOULD HAVE PROTETED THE GLASS FROM A FALLING OBJECT. THE SUNROOF WAS PUCKERED "OUT" AND GLASS WAS SCATTERED ON THE EXTERIOR OF THE CAR NOT WITHIN THE SUNROOF COMPARTMENT. IT APPEAR TO HAVE SPONTANEOUSLY EXPLODED WITHOUT EXTERNAL DAMAGE.
NHTSA ODI #11398174
185,000 miles · Feb 19, 2021
Service BrakesVehicle Speed ControlCrash
UNINTENDED ACCELERATION WHILE PARKING. APPLIED BRAKES BUT CAR KEPT ACCELERATING HITTING CARPORT COLUMN AT CANCER CENTER BRINGING ROOF DOWN ONTO CAR. CAR WAS TOTALED, NO INJURIES.
NHTSA ODI #11397033
119,500 miles · Feb 11, 2021
Engine
THERE IS A PROBLEM WITH 2014-2016 WITH AC COMPRESSOR AND CLUTCH. ITS AN EXPENSIVE FIX AND THEY WILL ONLY FIX IF YOU HAVE AN EXTENDED WARRANTY. THEY UPDATED THE PART BUT NO ONE CAN AFFORD IT. MINE IS STARTING TO GO, IT GETS EXTREMELY LOUD. IT IS STATIONARY AND WHILE DRIVING. HERE IS THE LINK HTTPS://SUBARU.OEMDTC.COM/360/NEW-…
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THERE IS A PROBLEM WITH 2014-2016 WITH AC COMPRESSOR AND CLUTCH. ITS AN EXPENSIVE FIX AND THEY WILL ONLY FIX IF YOU HAVE AN EXTENDED WARRANTY. THEY UPDATED THE PART BUT NO ONE CAN AFFORD IT. MINE IS STARTING TO GO, IT GETS EXTREMELY LOUD. IT IS STATIONARY AND WHILE DRIVING. HERE IS THE LINK HTTPS://SUBARU.OEMDTC.COM/360/NEW-AC-COMPRESSOR-CLUTCH-ASSEMBLY-2014-2016-SUBARU
NHTSA ODI #11395711
135,000 miles · Nov 16, 2020
Power Train
I AM HAVING AN ISSUE WITH MY KEY NOT BEING RELEASED FROM THE IGNITION ONCE THE VEHICLE IS PUT INTO PARK AND TURNED OFF. I HAVE RESEARCHED THIS AND IT IS A KNOWN ISSUE CAUSED BY THE SHIFTER PLATE GUIDE NOT BEING INSTALLED CORRECTLY AT THE FACTORY ON MY VEHICLE MODEL AND CAN COST ANYWHERE FROM $350-$450 TO REPAIR AT A DEALER. AS…
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I AM HAVING AN ISSUE WITH MY KEY NOT BEING RELEASED FROM THE IGNITION ONCE THE VEHICLE IS PUT INTO PARK AND TURNED OFF. I HAVE RESEARCHED THIS AND IT IS A KNOWN ISSUE CAUSED BY THE SHIFTER PLATE GUIDE NOT BEING INSTALLED CORRECTLY AT THE FACTORY ON MY VEHICLE MODEL AND CAN COST ANYWHERE FROM $350-$450 TO REPAIR AT A DEALER. AS THIS IS A KNOWN FACTORY ISSUE I BELIEVE THIS SHOULD BE COVERED UNDER A RECALL BY SUBARU. IT IS NOT ANYTHING THAT I AS AN OWNER COULD PREVENT THROUGH REGULAR MAINTENANCE. THIS COULD LEAD TO SAFETY ISSUES AS THE SHIFTER PLATE CONTINUES TO WEAR DUE TO INCORRECT INSTALLATION. THE ISSUE BEGAN IN JUNE 2020.
NHTSA ODI #11374925
150,000 miles · Oct 15, 2020
Air Bags
THE PASSENGER SIDE AIR BAG SHUTS OFF AFTER DRIVING IN THE VEHICLE FOR 45 MINS OR MORE. THE VEHICLE IS STILL IN MOTION WHEN THE AIR BAG SYMBOLS ON THE DASHBOARD SIGNALS IT IS NOW SHUT OFF. THE PASSENGER IS STILL SEATED IN THE SEAT. THE VEHICLE MAY BE ON CITY STREET OR HIGHWAY, IT MAKES NO DIFFERENCE.
NHTSA ODI #11364532
85,000 miles · Aug 18, 2020
Engine
EXCESSIVE OIL CONSUMPTION. OIL LIGHTS COMES ON EVERY 1000 MILES
NHTSA ODI #11350094