2024 Subaru Outback

My 2024 Subaru Outback has twice become inoperable while stopped at a traffic signal. In both incidents, the engine was off while stopped, but the vehicle remained powered on and would not restart. The vehicle also would not properly power down. The car could not be safely driven or moved and required towing both times. This created a serious safety hazard because the vehicle became disabled in active traffic and could not be restarted or properly shut down. After the first incident (on [XXX]), the Subaru dealership replaced the battery. Approximately 4 weeks ([XXX]) later, the exact same failure occurred again. The dealership has now had the vehicle for approximately three weeks and states they cannot replicate the issue. No cause has been identified and no repair has been made. During one of these incidents, my [XXX] child was in the vehicle while we were stranded in traffic. This appears to be a repeat electrical / ignition / operability failure affecting the vehicle’s ability to restart or properly shut down after stopping in traffic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

12/4/2025 Over the past two weeks, two uncommanded pop-up ads from SiriusXM have appeared in the middle of my infotainment screen. The ads pop up in front of anything else that might be on the screen. The ad blocks are bright white and eye-catching (distracting), particularly at night. SiriusXM has never been active in this car, nor do I even have a SiriusXM account.

The infotainment screen pushes ads for Sirius XM even while the car is in motion. This is where the GPS is located and it gets blocked from the ads. It causes me to drive distracted in order to clear away the ad to allow the GPS to work again making me more likely to get into an accident. There is no way to disable the ad feature either.

While driving, a pop-up advertisement for SiriusXM appeared on my vehicle’s head-unit screen. The ad covered important display areas and required visual attention to dismiss, creating an unnecessary distraction. This unexpected interruption diverted my focus from the road and posed a potential safety hazard by encouraging interaction with the screen while the vehicle was in motion.

Continued issue with phantom reverse automatic emergency braking occurring while backing up from my driveway causing the car to fully brake without me touching the brake pedal at all once the vehicle is into the street. The only time it doesn’t occur is when continuous brake pressure is applied while backing out. This has caused the car to come to complete harsh jerking stop, whipping my head and neck forward and back several times. Each time, there are NO people, cars, or anything around that could be seen as a potential hazard.

The Map application in my car has very inaccurate speed limit information. In one case the Map App showed the speed limit to be 55 MPH for a residential street. That street is [XXX] . I have reported that and several others to TomTom. Since the App data is loaded not live nothing will change until the next update. This is definitely a Safety Hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)