2023 Subaru Outback

The Advanced Driver Assistance System (EyeSight/Automatic Emergency Braking), the Service Brakes, and the Central Electrical System malfunctioned. The vehicle is currently held at an authorized dealership and is available for inspection.On Monday, June 22, 2026, at approximately 4:47 PM, while traveling at highway speeds on I-295 South under clear weather conditions, the vehicle suffered a catastrophic, unprompted automatic emergency braking event. While my right turn signal was active and I was initiating a lane change to pass a truck, the autonomous braking system engaged with maximum force, pulling the brake pedal completely to the floorboards with zero obstacles present. A consumer mobile telematics application (Life360) officially registered the extreme hard-braking event at 4:47 PM. This unprompted stop caused the vehicle to violently lose traction, fishtail across highway lanes, and nearly roll over in high-speed traffic, placing my life and the safety of surrounding motorists at extreme risk.Symptoms of systemic electrical network instability occurred prior to this failure, including a dashboard GPS clock that precisely jumps four hours ahead in specific geographic location, and a power rear liftgate/hatch that randomly opens only halfway or reverses direction unprompted. Furthermore, this identical bouncing and jumping brake system behavior was first reported to an authorized dealership service center in November 2023 at 14,435 miles while operating on factory-original wheels and tires, but the dealer was unable to duplicate or resolve the issue at that time. The manufacturer's corporate customer advocacy team has been notified and a formal vehicle inspection is scheduled for next week.

Recently, in my 2023 Subaru Outback, I have been having pop-up ads for SirusXM take over my infotainment screen. The ad appears in the center, does not allow the user to interact with the screen - including air conditioning control and traction control selection - and will not go away until I acknowledge the ad. It has appeared when I start the vehicle and while I am driving. I contacted Subaru of America; they first told me to contact SiriusXM. I asked why I was being told to contact SiriusXM for a pop-up ad in my Subaru - of course SiriusXM wants to advertise to consumers, but why would Subaru allow them to display ads in my car whenever they chose? I own my car outright; it is neither a lease nor do I owe money on it, so I should control what sort of media is presented to me and when, and I definitely shouldn't have third party ads appearing in my car at random times without my consent. I was persistent with the Subaru of America representative, and then they claimed they would push an over-the-air software update to my car to resolve the issue, but that has not happened. Now I read that other people have been having this same issue, so I am very disappointed that Subaru would first tell me to call SiriusXM and second pretend like it was a software fluke, but I later read that hundreds of other consumers are having similar problems.

The contact owns a 2023 Subaru Outlook. The contact stated that while the vehicle was parked, the Starlink system failed to function as intended. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was informed that it was a known failure; however, there was no fix available. In addition, the contact was informed that there were more than 44,000 consumers experiencing the failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 24,200.

My 2023 Subaru Outback Wilderness experienced multiple complete failures to start over a 2-day period at 51,930 miles, creating significant safety risks and stranding situations.Component Failure: Battery system (SOA821B700, 620 CCA) failed to maintain charge when vehicle parked/off. Component replaced and available for inspection if retrieved from disposal. What Happened: Vehicle experienced repeated failure-to-start episodes over 2 consecutive days at 51,930 miles. While jump-startable, battery would not maintain charge for restart after any parking period. No warning lamps or messages preceded failures. Safety Risks: Created dangerous stranding situations in potentially unsafe locations. Loss of ability to restart in emergencies, failure of electrical systems (lights/hazards), risk of accidents when unable to restart in traffic situations. Professional Confirmation: Independent automotive shops tested battery/alternator systems confirming battery not holding charge per Subaru specifications, indicating systemic electrical drain issue. Manufacturer Inspection: Subaru dealer testing contradicted independent findings despite multiple documented failures. Customer Advocacy denied reimbursement claiming "normal wear" despite documented design deficiency. Known Defect: Failure directly relates to documented inadequacy in TSB 07-213-22R acknowledging original battery specification insufficient. TSB introduced higher-capacity replacement (SOA821B900, 750 CCA) requiring new mounting hardware, proving design correction not maintenance. TSB updated March 2024 (NHTSA #10252553) expanding to 2024 models, demonstrating ongoing systematic problem across multiple model years (2020-2024). Warning Signs: No warning indicators preceded failures - complete unexpected loss of starting ability creating immediate safety hazard.

Starlink head unit/infotainment system - system freezes, major system lags, ghost input (buttons pressed without user input), radio cut outs, and delayed system startup and operation). Delay/lag issues are experienced daily and other issues occasionally occur. No warning lamps or messages. I will be bringing the vehicle to the dealership, yet this seems like a common issue with the 2023 Subaru Outback Wilderness

The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.

My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.

The contact owns a 2023 Subaru Outback. The contact stated that the Eyesight feature of the vehicle was no longer operable. The dealer was notified of the failure, but no assistance was provided. Additionally, the contact stated while driving 45-50 MPH uphill, the accelerator pedal was released; however, the vehicle unintendedly accelerated to 63 MPH. There was no warning light illuminated. The contact depressed the brake pedal, but the vehicle failed to respond. The contact stated that she continuously pumped the brake pedal until the vehicle responded. The vehicle was taken to the dealer, where the contact was informed that no issues were found. Additionally, the contact stated while driving 10-15 MPH around a roundabout, the failure recurred, and the front passenger's side tire struck the curb. The vehicle then decelerated and bounced. The contact depressed the brake pedal and stopped the vehicle. The contact was able to continue driving. The vehicle was taken to the dealer and test driven. The dealer informed the contact that due the vehicle striking the curb, the steering wheel was off center, the front passenger's side wheel was bent and imbalanced, and there was an abnormal wheel bearing sound. Additionally, the dealer informed the contact that the ball joint had detached from the knuckles, the brackets were shifted, and the tie rod and control arm showed marks. A Subaru field inspector inspected the vehicle but could not determine the cause of the unintended acceleration. The manufacturer later informed the contact that there were no abnormalities found. The vehicle was not repaired. The failure mileage was approximately 6,000.

The Eyesight keeps disabling itself. And the infotainment system is not working properly. My car is at the dealership and they are telling me they are waiting for back up camera to come off backorder 10/3/23. This means my vehicle will have been at the dealership for repair a total of 45 days if backorder date is correct. I purchased this vehicle brand new 5/6/23. I have researched online and there is a class action lawsuit for the issue. The braking safety system does not work properly and warns with red lights beeping that collision is ahead which then brakes the car automatically when not needed. I have taken the car to dealer 3 times to have this repaired