2022 Subaru Outback

My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.

While driving on a Saturday heard a popping sound and watched a crack start at bottom center of windshield travel up about 7" and arc to the right. Has now spread about 13" towards passenger side. No impact occurred to cause this. On Monday took vehicle to our dealership so they could take pictures and check it out. Said they would talk to the Subaru District Manager and let me know about replacement. Dealership called me to say they agreed to replace as long as I paid a $250 deductible. This doesn't seem right when this is an issue that many many people are having. This was my third Outback and will now be my last. I can't support a brand that won't step up to take care of something that is obviously a serious issue.

I’ve been reading about easily cracked windshields on Subarus, and sure enough, my windshield cracked this morning. To be clear, there is a tiny impact point from probably a pebble or something, but the glass should not have cracked that easily. Probably about an 8 inch J crack right in the center bottom of the windshield. I’m in the process of talking with Subaru to see if it will be covered.

1. 2022 Outback windshield, on passenger side, has cracked twice in the same spot. We bought the vehicle brand new. It currently has 9300 miles on it. The vehicle is driven approx. 8 miles a day and sits in our garage 95% of the time. 2. Safety & visibility is affected as the crack spreads across the windshield. 3. Yes, I paid a Subaru service center $1600 to repair the windshield in January 2024. By May, it was cracked again in the same spot. The problem has been reproduced SEVERAL times as confirmed by this Reddit chat [XXX] . Yes, the first crack was inspected by Subaru service technicians. 5. No warnings. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Subaru Outback. The contact stated that while the vehicle was parked, the windshield cracked without impact. The contact stated that the failure was a known issue with the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 26,000.

Windshield suffered a large stress crack while parked overnight. Came out to an 18” stress crack in the morning. A long, single, curved crack with no point of impact. Later in the day, still while parked, the stress crack extended half the width of the windshield. Took the car to the dealership and was informed that the windshield is not covered under warranty.

In the two years I have had this vehicle, I have had to replace the windshield twice. The first time, a pebble hit the windshield and a 6-8 inch crack immediately appeared, The crack increased in size over days and nearly went across the whole windshield. Because this was a few months after purchase, Subaru replaced it. Now in March 2024 and another pebble hit the windshield, this one so small i didn't even see it and a 8 inch crack immediately appeared. The crack increased in days as well. Subaru would not cover it and told me to go through my insurance. I waited to get it repaired and during this time another pebble hit the glass. Again, another 6-8 inch crack. Subaru refuses to take responsibility that this is a manufacturer issue. I've had 3 other Subaru vehicles and this never occurred.

I experienced a fuel leak while driving my car. It was leaking from the fuel lines in the engine bay. My fuel gauge was showing low and I had just refueled several days before. I didn't know it had a leak in the line. When I tried to put more gas in, the fuel ran out under the car. I had my car taken to the dealer where I had bought it less than two years ago. They called me and said it was a bad fuel line caused by squirrels biting the line. They said the insulation around the line had soy in its making which attracted them.I I got it back after a week. This is most certainly a safety hazard. They also said other makes and models have used these same components since 2010.

On 03Feb24, immediately following a 4-wheel alignment of my 2022 Subaru Outback Limited, my vehicle’s suspension feels unstable over patched potholes or rough/broken pavement. I can best describe the condition as similar to the movements felt while hydroplaning but it does it on dry road. It jerks side to side; 3 or 4 times; in rapid succession; just enough to command the driver’s full attention. The condition happens periodically at highway speeds. I’m afraid my vehicle might lose grip and crash. I have brought my vehicle in twice to my local Subaru dealership for inspection. The mechanics have been able to witness the condition. A few measures were taken to remedy the condition including, vehicle re-alignment, installation of one shock absorber on the rear suspension to no avail. The mechanic report, issued 10Apr24, states the condition may be due to the brand new tires installed on 19Feb24. However, this assessment is inconclusive and requires expensive trail and error tied to buying a new set of tires. The condition started on the OEM tires and still occurs with the new set of tires. The condition began 03Feb24, immediately following it’s first ever 4-wheel alignment at the dealership. I have been trying to get this fixed since then. The condition persists as of the date of this writing. On 16Apr24, I submitted a formal complaint through Subaru of America web form.

My brakes failed as I was pulling up to a curb as I attempted to break to put my car into park my breaks failed to engage. My vehicle is also equipped with emergency braking system that did not engage my vehicle crashed into and through a 7/11 while I was breaking the entire time manuall! The vehicle would not stop and did not stop until it hit the back wall of the store inside.