Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
3960–25K
3025–50K
1250–75K
275–100K
1100–150K
2150K+
443 reports with mileage · 453 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Visibility/wiper. Review the 313 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 258 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility. Review the 70 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
19 crash reports7 fire reports4 injury reports
What owners actually said
896 reports
1,739 miles · Apr 18, 2020
Visibility/wiper
CAR HASN'T BEEN DRIVEN IN WEEKS AND HAS BEEN SAFELY STORED ON MY PROPERTY. GOT THE CAR OUT TO WASH IT AND I NOTICED A CHIP DEVELOPED IN THE WINDSHIELD. NOT ONLY THAT, BUT AN INCREDIBLY UNUSUAL SWIRL DEVELOPED IN THE GLASS THAT CANNOT BE CLEANED FROM INSIDE OR OUT. PHOTO ATTACHED. LOOKS LIKE SOMETHING BETWEEN THE LAYERS OF GLASS…
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CAR HASN'T BEEN DRIVEN IN WEEKS AND HAS BEEN SAFELY STORED ON MY PROPERTY. GOT THE CAR OUT TO WASH IT AND I NOTICED A CHIP DEVELOPED IN THE WINDSHIELD. NOT ONLY THAT, BUT AN INCREDIBLY UNUSUAL SWIRL DEVELOPED IN THE GLASS THAT CANNOT BE CLEANED FROM INSIDE OR OUT. PHOTO ATTACHED. LOOKS LIKE SOMETHING BETWEEN THE LAYERS OF GLASS. FILED A CLAIM AND MY INSURANCE SENT OUT SAFELITE TO FILL THE CHIP. SWIRL IS STILL THERE. SEEMS UNSAFE. *TR
NHTSA ODI #11321481
5,000 miles · Apr 17, 2020
Visibility/wiper
WE HAVE A 2020 OUTBACK AND A CRACK APPEARED STARTING FROM THE DRIVER SIDE LOWER CORNER AND BEGAN MOVING UP AND OUT INTO LINE OF SIGHT. I FOUND THE CRACK WHEN I PULLED OUT OF THE GARAGE.
NHTSA ODI #11321449
12,000 miles · Apr 11, 2020
Visibility/wiper
VEHICLE HAS UNDER 12K MILES AND THIS IS THE 3RD WINDSHIELD THAT HAS SPONTANEOUSLY HAS CRACKED
NHTSA ODI #11320846
3,500 miles · Apr 6, 2020
Visibility/wiper
I GOT IN MY CAR ONE MORNING AND NOTICED A CRACK ON THE PASSENGER SIDE OF THE WINDSHIELD. THE CRACK WAS ON THE OUTSIDE OF THE VEHICLE AND ORIGINATED FROM THE VERY BOTTOM OF THE GLASS. IT HAS BEEN A WEEK OR SO, AND THE CRACK CONTINUES TO GROW EVERYDAY.
NHTSA ODI #11320342
Mileage unknown · Apr 3, 2020
Visibility/wiper
A LARGE CRACK FORMED ON THE DRIVER SIDE AT EYE LEVEL. I'VE NEVER SEEN A WINDSHIELD BREAK SO SUDDENLY AND ABRUPTLY WHILE DRIVING. IT DISTRACTED ME FOR ABOUT 10 SECONDS AS I WAS WATCHING THE CRACK GET LARGER. I WAS DRIVING AT 50 MILES PER HOUR ON THE ADAPTIVE CRUISE CONTROL. THE CRUISE CONTROL LOST VISIBILITY AND TURNED OFF IMMEDI…
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A LARGE CRACK FORMED ON THE DRIVER SIDE AT EYE LEVEL. I'VE NEVER SEEN A WINDSHIELD BREAK SO SUDDENLY AND ABRUPTLY WHILE DRIVING. IT DISTRACTED ME FOR ABOUT 10 SECONDS AS I WAS WATCHING THE CRACK GET LARGER. I WAS DRIVING AT 50 MILES PER HOUR ON THE ADAPTIVE CRUISE CONTROL. THE CRUISE CONTROL LOST VISIBILITY AND TURNED OFF IMMEDIATELY. FROM MY UNDERSTANDING THE WINDSHIELDS ARE MADE TO MEET THE MINIMUM REQUIREMENTS TO SAVE COSTS. SUBARU DOES NOT COVER WINDSHIELDS AND THE EYE SIGHT CALIBRATION IS WAY TOO EXPENSIVE FOR ME TO TAKE ON PERSONALLY. A COMPANY WHOSE REPUTATION IS BUILT ON SAFETY SHOULD NOT BE CUTTING CORNERS ON THE WINDSHIELDS.
NHTSA ODI #11320165
2,200 miles · Apr 2, 2020
Electrical SystemElectronic Stability Control (esc)Visibility/wiper
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
NHTSA ODI #11320099
1,322 miles · Apr 1, 2020
Electrical SystemElectronic Stability Control (esc)Power Train
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WU…
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THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
NHTSA ODI #11319969
200 miles · Mar 26, 2020
Visibility/wiper
FRONT WINDSHIELD HAS MULTIPLE PITS ON IT AFTER ONLY A FEW HUNDRED MILES OF OWNING THE VEHICLE. THERE HAVE BEEN NO ROCKS HITTING IT. THE VEHICLE IS GARAGE KEPT AND BARELY DRIVEN. THE CONCERN IS THAT THE WINDSHIELD WILL EVENTUALLY CRACK.
NHTSA ODI #11319362
2,800 miles · Mar 25, 2020
Visibility/wiper
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 4 MPH DURING A RAIN STORM, THE FRONT WINDSHIELD CRACKED AFTER BEING STRUCK BY A SMALL ROCK. THE CRACK EXTENDED APPROXIMATELY 3 FEET. THE LOCAL DEALER AUTO NATION SUBARU SCOTTSDALE LOCATED AT (15678 N. NORTHSIGHT BLVD, SCOTTSDALE AZ) A…
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TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 4 MPH DURING A RAIN STORM, THE FRONT WINDSHIELD CRACKED AFTER BEING STRUCK BY A SMALL ROCK. THE CRACK EXTENDED APPROXIMATELY 3 FEET. THE LOCAL DEALER AUTO NATION SUBARU SCOTTSDALE LOCATED AT (15678 N. NORTHSIGHT BLVD, SCOTTSDALE AZ) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,800.
NHTSA ODI #11319216
1,800 miles · Mar 22, 2020
Visibility/wiper
WINDSHIELD CRACKED AT LESS THAN 1800 MILES WHILE TRAVELLING DOWN HIGHWAY. AT LESS THAN 3,000 MILES, ANOTHER CRACK HAD DEVELOPED. BOTH CRACKS STARTED ON THE BOTTOM RIGHT (PASSENGER SIDE) OF THE WINDSHIELD AND ARE TRAVELLING UP AND TO THE LEFT OF THE WINDSHIELD IN FRONT OF THE DRIVER'S LINE OF SIGHT.
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash can increase the risk of injury.
Remedy: Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence & remedy
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Additional source detail variants (2)
Power Train:driveline:chain/belt
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence & remedy
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Additional source detail variants (2)
Power Train:driveline:chain/belt
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence & remedy
Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Remedy: Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Consequence & remedy
Consequence: A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
Remedy: Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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