NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
21 reportsClear category filter16,000 miles · May 10, 2021
Structure
SUNROOF GLASS EXPLODED OUT WHILE DRIVING ON HIGHWAY AT 70 MPH. HAPPENED AT 7 A.M. 5/10/2021 IN MECHANICSVILLE VA. NOTHING HIT THE VEHICLE AND IT WAS ABOUT 63 DEGREES OUTSIDE. I HAVEN'T USED THE SUNROOF IN WEEKS. IT MADE NO SINCE. I GOOGLED AND SAW WHERE THIS HAS BEEN REPORTED TO HAVE HAPPENED TO THEM ON THEIR OUTBACK AND SOME OT…
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SUNROOF GLASS EXPLODED OUT WHILE DRIVING ON HIGHWAY AT 70 MPH. HAPPENED AT 7 A.M. 5/10/2021 IN MECHANICSVILLE VA. NOTHING HIT THE VEHICLE AND IT WAS ABOUT 63 DEGREES OUTSIDE. I HAVEN'T USED THE SUNROOF IN WEEKS. IT MADE NO SINCE. I GOOGLED AND SAW WHERE THIS HAS BEEN REPORTED TO HAVE HAPPENED TO THEM ON THEIR OUTBACK AND SOME OTHER VEHICLES TOO. I THANKFULLY HAD THE INSIDE COVER PANEL SLID FORWARD SO NONE OF THE GLASS CAME DOWN ON ME. I TOOK THE CAR BACK HOME BUT AS I DROVE SLOWER, THE GLASS KEPT COMING APART. AT FIRST IT WAS A SQUARE AREA ABOUT 6" X 4" MISSING WHEN I FIRST STOPPED AND THE REST WAS ALL SHATTERED LIKE LITTLE SQUARES BUT IN PLACE. THEN AS I DROVE HOME AT A SLOWER SPEED ON THE SIDE ROADS, IT CONTINUED FALLING IN ONTO THE HEADLINER SLIDE COVER.
NHTSA ODI #11415829
9,650 miles · Apr 26, 2021
StructureUnknown Or OtherVisibility/wiper
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
NHTSA ODI #11414011
17,000 miles · Mar 16, 2021
Structure
BOUGHT BRAND NEW, IN 5 MONTHS THE WINDSHIELD HAD A CRACKED WINDSHIELD, NOT THE IMPACT STRIKE SPIDER TYPE, BUT FROM THE DRIVERS SIDE EDGE, STRAIGHT LINE CRACK 2 FEET LONG. THE SECOND TIME A CRACK, STRAIGHT LINE TYPE FROM THE PASSENGER EDGE. THE VEHICLE WAS IN MOTION BOTH TIMES, 50 MILES AN HOUR, NO OTHER VEHICLES AROUND. WHILE DR…
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BOUGHT BRAND NEW, IN 5 MONTHS THE WINDSHIELD HAD A CRACKED WINDSHIELD, NOT THE IMPACT STRIKE SPIDER TYPE, BUT FROM THE DRIVERS SIDE EDGE, STRAIGHT LINE CRACK 2 FEET LONG. THE SECOND TIME A CRACK, STRAIGHT LINE TYPE FROM THE PASSENGER EDGE. THE VEHICLE WAS IN MOTION BOTH TIMES, 50 MILES AN HOUR, NO OTHER VEHICLES AROUND. WHILE DRIVING WITH THE CRACK, THE CRACK WOULD GET LONGER. NEVER SCENE ANYTHING LIKE IT.
NHTSA ODI #11403373
9,000 miles · Jan 27, 2021
StructureUnknown Or Other
THE WINDSHIELD CRACKED IN THE GARAGE WHILE IT WAS STATIONARY. NOTHING PHYSICALLY DAMAGED THE WINDSHIELD AND IT CRACKED ON ITS OWN. THIS HAPPENED TWICE ON MY 2017 SUBARU OUTBACK AS WELL. I SEE THAT THERE IS A CLASS ACTION LAWSUIT IN PLACE AND I WOULD LIKE TO GET ADDED AS THIS IS THE THIRD TIME THIS HAS HAPPENED.
NHTSA ODI #11390331
Mileage unknown · Nov 25, 2020
Structure
I WAS DRIVING AND MY WINDSHIELD JUST CRACKED.
NHTSA ODI #11376331
8,200 miles · Nov 16, 2020
Electrical SystemStructure
WHILE INTERACTING WITH THE REAR OF THE CAR WHILE IT WAS PARKED AND SHUT OFF, I HAD ACCIDENTLY TRIGGERED THE "HANDS-FREE POWER REAR GATE" FEATURE AND THE GATE BEGAN TO OPEN. RATHER THAN WAIT FOR THE TAIL GATE TO FULLY OPEN, I GENTLY PUSHED THE REAR TAIL GATE AGAINST THE AUTOMATIC OPENING BACK INTO THE CLOSED POSITION. AT THIS POI…
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WHILE INTERACTING WITH THE REAR OF THE CAR WHILE IT WAS PARKED AND SHUT OFF, I HAD ACCIDENTLY TRIGGERED THE "HANDS-FREE POWER REAR GATE" FEATURE AND THE GATE BEGAN TO OPEN. RATHER THAN WAIT FOR THE TAIL GATE TO FULLY OPEN, I GENTLY PUSHED THE REAR TAIL GATE AGAINST THE AUTOMATIC OPENING BACK INTO THE CLOSED POSITION. AT THIS POINT, THE CAR BEEPED AT ME THREE TIMES AND THE REAR TAIL GATE WOULD NO LONGER LATCH ITSELF CLOSED, EVEN WHEN CLOSED MANUALLY. I WAS FORCED TO DRIVE THE VEHICLE WITH THE TAIL GATE UNSECURED, IT WOULD OPEN ITSELF WHILE DRIVING BECAUSE THE LATCH WOULD NOT ENGAGE AND HOLD IT CLOSED.
NHTSA ODI #11374900
Mileage unknown · Aug 17, 2020
StructureInjury
2020 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR LIFTGATE. *LD THE CONSUMER INADVERTENTLY ACTIVATED THE REAR LIFTGATE BECOMING TRAPPED BETWEEN THE LIFTGATE AND GARAGE DOOR UNTIL IT REACHED IT'S MAXIMUM OPEN CAPABILITY. THE CONSUMER SUSTAINED TWO CUTS BEHIND THE RIGHT EAR, SEVERE BRUISING AND SCRAPING ON THE …
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2020 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR LIFTGATE. *LD THE CONSUMER INADVERTENTLY ACTIVATED THE REAR LIFTGATE BECOMING TRAPPED BETWEEN THE LIFTGATE AND GARAGE DOOR UNTIL IT REACHED IT'S MAXIMUM OPEN CAPABILITY. THE CONSUMER SUSTAINED TWO CUTS BEHIND THE RIGHT EAR, SEVERE BRUISING AND SCRAPING ON THE ARM, NECK AND HEAD. *JS
NHTSA ODI #11349431
2,000 miles · Aug 10, 2020
Structure
WE WERE DRIVING DOWN HIWAY 50 NEAR GUNNISON CO WHEN WE HEARD A SHARP SOUND FOLLOWED BY THE WINDSHIELD CRACKING. WITHIN A FEW SECONDS, THIS WAS REPEATED BUT THE CRACKING OCCURRED IN A DIFFERENT PLACE ON THE WINDSHIELD.
NHTSA ODI #11348483
3,000 miles · Feb 25, 2020
StructureVisibility/wiper
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE FRONT DRIVER'S SIDE WINDSHIELD STARTED TO CRACK. THE CRACK STARTED FROM THE LOWER SECTION OF THE WINDSHIELD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS REPAIRED AT A GLASS REPAIR FACILITY. THE LOCAL DEALER…
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TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE FRONT DRIVER'S SIDE WINDSHIELD STARTED TO CRACK. THE CRACK STARTED FROM THE LOWER SECTION OF THE WINDSHIELD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS REPAIRED AT A GLASS REPAIR FACILITY. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
NHTSA ODI #11311475
3,700 miles · Jan 22, 2020
Structure
DRIVING ON HIGHWAY, 65 MPH. HEAR A SMALL "CLICK." LOOK OVER AND DISCOVER A 6" CRACK IN THE WINDSHIELD. I'VE BEEN DRIVING FOR 40 YEAR AND KNOW WHAT IT SOUNDS LIKE WHEN A STONE HITS THE WINDSHIELD. THIS WASN'T A STONE.
NHTSA ODI #11301273
Official recalls
6Mar 22, 2024
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash can increase the risk of injury.
Remedy: Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
Jul 8, 2022
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence & remedy
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Additional source detail variants (2)
Power Train:driveline:chain/belt
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Dec 9, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence & remedy
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Additional source detail variants (2)
Power Train:driveline:chain/belt
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Jul 29, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence & remedy
Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Dec 10, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Remedy: Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
Sep 18, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Consequence & remedy
Consequence: A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
Remedy: Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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