2019 Subaru Outback

DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODES. THERE WERE NO CARS AROUND. NO INDICATION OF SOMETHING HITTING IT, ESPECIALLY CONSIDERING I HAD A LARGE CARGO ROOF BOX COVERING THE WINDSHIELD. IF SOMETHING DID HIT IT, IT WOULD HAVE BEEN AN IMPOSSIBLE ANGLE TO CLEAR THE ROOFBOX BUT ALSO NOT MAKE ANY OTHER MARKS ON MY CAR? I HAVE HAD THE CAR FOR TWO WEEKS. THANKFULLY HAD THE SUNSHADE CLOSED BECAUSE IF NOT, GLASS WOULD HAVE EXPLODED INTO THE CAR AND ONTO ME DRIVING AS WELL. NOW THE GLASS WAS SPEWED OVER THE INTERSTATE AND I HAVE AN OBVIOUS UNLOCKED ENTRY POINT INTO MY CAR. WHEN IT EXPLODED, IT SOUNDED LIKE A SHOTGUN BLAST. I THOUGHT I WAS BEING SHOT AT.

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE LOWER PASSENGER SIDE OF THE WINDSHIELD BEGAN TO CRANK WITHOUT ANY IMPACT. THE CONTACT CONTINUED TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED LOCAL DEALER ROYAL MOORE SUBARU LOCATED AT 1326 SE ENTERPRISE CIR, HILLSBORO, OR 97123, (503) 640-5660, AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,510.

WE BOUGHT OUR 2019 SUBARU OUTBACK IN MAY, 2019. BEFORE WE HAD 1000 MILES, A ROCK HIT THE WINDSHIELD AND CRACKED IT. FIRST REPLACEMENT/RECALIBRATION. THE VEHICLE WAS SITTING IN THE GARAGE IN FEBRUARY 2020 WHEN I NOTICED A CRACK ACROSS THE WINDSHIELD. A SECOND REPLACEMENT/RECALIBRATION. THIS MORNING (8/24/2020) WHEN I GOT IN MY CAR IN THE PARKING LOT TO RETURN HOME FROM MD VA I NOTICED MY THIRD CRACKED WINDSHIELD. I WILL BE REPLACING IT SOON. I HAVE COMPREHENSIVE COVERAGE THROUGH GEICO, SO I HAVE NO OUT-OF-POCKET EXPENSES, BUT I BELIEVE THAT SOMETHING MUST BE LACKING IN THE DESIGN OR QUALITY OF THE WINDSHIELD TO HAVE IT CRACK THREE TIMES IN 15 MONTHS.

I HAD MY WINDSHIELD REPLACED IN MARCH 2019. GOT A ROCK CHIP IN THE REPLACED WINDSHIELD FIXED UNDER THE WARRANTY PROGRAM THROUGH SUBARU. THREE DAYS LATER I COME OUT AND THE FIXED CHIP SPREAD A FOOT ACROSS MY WINDSHIELD AND IS RAPIDLY GROWING. SUBARU IS NOT TAKING OWNERSHIP OF WEAK/FAULTY GLASS AND THE FRAME THAT THE WINDSHIELD IS INSTALLED INTO. I HAVE HAD TWO OTHER VEHICLES FOR OVER TEN YEARS THAT NEVER HAD A CRACKED WINDSHIELD, LET ALONE A ROCK CHIP THAT VIOLENTLY SPREADS. I DID NOT PURCHASE A NEW VEHICLE TO SPEND $1000+ ON A REPLACEMENT EVERY YEAR.

WHILE CAMPING IN A SEMI-REMOTE LOCATION, OUR BATTERY DIED, REQUIRING A LENGTHY PROCESS TO GET A JUMP START. THE ONLY DRAW ON THE BATTERY HAD BEEN MODERATE USE OF THE LJFTGATE THE EVENING BEFORE. ADDITIONAL EXPENSES INVOLVED A HOTEL STAY AND PURCHASE OF A JUMP BATTERY FOR PEACE OF MIND FOR THE REST OF OUR TRIP. WE DID HAVE TO USE THE JUMP BATTERY DURING THE NEXT COUPLE DAYS TO BE ABLE TO START THE CAR IN THE MORNING.

THE VEHICLE WILL NOT START IT WAS PARKED OVERNIGHT IN MY GARAGE AND WAS NOT DRIVEN FOR PAST 48 HOURS. 2ND TME THIS HAS HAPPENED. DEALERSHIP SAYS COULD NOT DETECT ANY PROBLEM FIRST TIME I BROUGHT IT IN TO THEM. THE LIGHTS ON THE CAR DO NOT WORK EITHER. NOTHING WORKS ON CAR TODAY. CAR HAS 13, 000 MILES ON IT AND IT IS A 2019 OUTBACK. VEHICLE IS STATIONARY PARKED IN MY GARAGE.