2019 Subaru Outback

After driving approximately 240 miles since our last stop, we stopped for gas. The car would not start. It sounded like it was trying to turn over but couldn't. Even when we let up on the start button the vehicle was still trying to start until we hit the button again (this is not normal). All battery functions were still working. The car only had about 38,500 miles on it. After trying multiple times to start it and googling, we suspected a fuel issue. We had the car towed to a local Subaru dealer. The dealer confirmed the fuel pump was the problem and replaced the part. More research revealed a fuel pump recall for certain production dates of the 2019 Subaru Outback, but ours is not currently part of the recall. We contacted Subaru and reported the issue. They opened a case for it. When we picked up the car, Subaru had paid for the repair. In hindsight, we are lucky the car did not stall while driving on the interstate at 70mph as that could have caused serious issues and injury to ourselves and/or others. There were no warning lights or other symptoms on that day. There had been some starting issues approximately 1-2 months earlier, but we had replaced the battery and thought that fixed it. We asked for the part but the Subaru dealer where the repair was made kept the part. In addition to the safety concerns, this incident also resulted in personal financial burden as we were around 600 miles from home enroute to a vacation destination and had to uber to a car rental place, rent a car and pay for one night in a hotel. We believe the recall needs to be expanded to include more production dates. By expanding the recall, we hope this would prevent others from having to go through this situation and be at risk. We also hope Subaru would be required to reimburse us for the out-of-pocket expenses that resulted from this issue and provide an extended warranty.

A crack in the windshield suddenly appeared with no apparent cause starting at the very upper edge about a third of the way across from the driver side and traveled about half way down and then turned to the right for about eight inches. It is available for inspection upon request. As of this date it has not been reproduced or confirmed by a dealer or independent service center. It has been reported to insurance representatives, but not inspected by the manufacturer, police, or insurance representatives. There was no warning lamps, messages or other symptoms of the problem prior to the failure.

continues issue with windshield cracks, cracks will spread over night across the windshield. car windshield will be replaced for a fourth time on [XXX]. I initially replaced it with in a year of purchase in North Carolina and will replace for a third time here in San Diego at the dealer Kearny Mesa Subaru address 4797 Convoy St. San Diego, CA 92111 phone number 858-278-7100. Kearny Mesa has replaced my windshield for the last two times, first time was in spring of 2022, second time was in February 2024 and now again for a third time tomorrow [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Parasitic drain cause by the CAN system, which causes the battery to randomly die, batter has been replaced, alternator and starter have been tested. When the battery has low voltage this also shuts down the cars safety features like forward Collision and cruise control. The head unit in the car is also malfunctioning, causing it randomly turn on and off while driving, button s being pressed on their own which is a huge distraction while driving. Subaru has not been willing to assist.

The infotainment system on my 2019 Subaru Outback has failed. The problem arose suddenly. The system is randomly cycling through radio stations, the touch screen has stopped responding to being touched, the gps apps stopped working properly and across the board the unit no longer works. The touchscreen also appears to have bubbling under the surface of the screen, which may be contributing to the problem. This failure has deprived me of access to important apps -- gps, vehicle maintenance records, bluetooth phone calls. The constant beeping and cycling is an unwanted distraction. For now, the rear back up camera still seems to be working, but if I'm forced to turn off the touch screen, it obviously won't be of any help. I am bringing the car to the dealership tomorrow.

We had dealt with a parasitic battery drain issue related to the DCM, which was improperly addressed by Johnson Subaru of Cary. The dealership bypassed the problem, which was not what we requested or expected. While they have stated they will replace the DCM once parts become available, this is unacceptable, given that we paid for this part with the initial purchase. If they follow through with the replacement, that would resolve one issue, but their initial response seemed like an attempt to avoid responsibility. After the DCM was replaced, a new issue arose: the radio head unit became inoperable, experiencing severe malfunctions. The seems like it could also be related to the replacement of the DCM bypass. The head unit changes radio stations and screens on its own, making it inoperable to control or even shut off. This is clearly a safety concern, particularly since the delamination and malfunctioning unit registers random touches, which could cause changes to any of the settings. The head unit serves as the primary control interface, and this unpredictability is highly distracting—especially with a [XXX] using the vehicle. Subaru of America has offered $1,000 towards the replacement, but this is insufficient, considering the widespread nature of this issue across many models. The quote from the dealer is 1415.00 and the 1000.00 will not cover the cost. This problem should be addressed through a recall, as safety is a major concern. Additionally, we incurred unrecovered battery costs from the DCM issue and had to purchase a jump-start kit after being stranded multiple times. Subaru's delay in addressing these issues with a recall is troubling, and their offer of $1,000 suggests they acknowledge responsibility, but this issue requires a formal recall rather than piecemeal compensation. The head unit failure has been diagnosed as the specific issue with my 2019 Subaru Outback and must be added to the recall list. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While turning into a parking spot my wife had foot on the brake and vehicle accelerated over parking bumpers and into a fence and ultimately was stopped by a combination of a tree and the fence car drove through. This collision prevented her from crossing pedestrian sidewalk and continuing into Southbound traffic lane of state hwy. This incident put not only my wife at risk but also potentially any pedestrians or southbound vehicles. There were no system failures or warnings prior to my wife's arrival to her appointment. As mentioned this occurred within an approximate 5 second time frame. It is unknown as to what if any warnings occurred prior to/during the crash as my wife was pushing the brake to park when the sudden acceleration occurred. The braking system seems to have failed along with the sudden acceleration. The Automatic Braking System didn't engage, nor did the parking collision system. All our other Subaru's (including this vehicle have the collision warning and automatic braking systems) The dealership did not try to replicate the incident but all warning systems appear to be functioning correctly at this time. Following the accident I first reported the incident to my dealership where I purchased the vehicle. The initial damage estimate is forthcoming but Subaru tech indicated it will be may thousands of dollars to repair. I will follow-up next with Subaru's National Customer Care (per conversation with dealer) At the dealership (Southern Oregon Subaru) I had a safety/drive-ability inspection performed. Vehicle was given a clearance to drive, but obviously my wife refuses to drive it. Subsequent to the accident, we learned there are over 200 similar reports to NHTSA for this exact issue. We will also submit claim to insurance provider USAA.