2019 Subaru Outback

WHILE STATIONARY AT A RED LIGHT, ON A CITY STREET, THE REAR WINDSHIELD SPONTANEOUSLY BROKE. THE BREAKING WAS UNPROMPTED AS NO OBJECT WAS HEARD OR SEEN TO HAVE HIT THE WINDSHIELD; A REVIEW CONDUCTED BY THE LOCAL AUTHORITIES OF NEARBY CAMERA FOOTAGE CONFIRMED THIS AS WELL. THE SAME ISSUES NOTED BY MANY OTHERS IN THE THIRD CLASS-ACTION LAWSUIT FILED AGAINST SUBARU REGARDING THEIR FAULTY WINDOWS EXACTLY DESCRIBES OUR SITUATION. THE LOCAL POLICE WERE CALLED ON THE DAY OF THE INCIDENT TO FILE THE REPORT. ADDITIONALLY, A CALL TO THE SUBARU DEALERSHIP WAS MADE, IN WHICH THEY STATED THEY WERE "UNAWARE" OF ANY ISSUES WITH THEIR WINDOWS. THE INSURANCE COMPANY WOULD NOT PAY FOR THE REPAIR, CAUSING US TO PAY $837.99 OUT OF POCKET. DOCUMENTS CAN BE PROVIDED SHOULD THEY BE NEEDED TO FURTHER THIS COMPLAINT.

I HAD A CRACKED WINDSHIELD AFTER LESS THAN 2 MONTHS OWNERSHIP OF MY 2019 OUTBACK. I CONTACTED SUBARU AND THEY SAID IT WASN'T COVERED UNDER WARRANTY AND THAT I WOULD NEED TO REPLACE IT WITH SUBARU PARTS, AND HAVE THE NEW WINDSHIELD SYNCED WITH MY "EYESIGHT" SO IT WOULD WORK PROPERLY. FRANKLY I COULDN'T AFFORD TO SPEND THAT KIND OF MONEY SO I JUST WENT AND GOT AN AFTER-MARKET WINDSHIELD. I WAS ON THE FREEWAY WHEN IT HAPENED, OUT OF NOWHERE. MEANWHILE I AM OUT ALMOST $400 FOR SOMETHING I THINK SHOULD HAVE BEEN COVERED BY MY WARRANTY. I OWN 2 SUBARU'S ...BOTH 2019, AND FELT LIKE I WASN'T TREATED PROPERLY BY SUBARU.

I HAVE OWNED MY OUTBACK FOR 6 MONTHS. IN THAT TIME I HAVE HAD MY WINDSHIELD CRACK 2 TIMES WITH NO APPARENT DAMAGE. THE FIRST TIME WAS 2 WEEKS AFTER OWNERSHIP, DRIVING DOWN THE HIGHWAY, NOT IMPACT FROM ANYTHING AND IT JUST CRACKED. SECOND WAS TONIGHT, DRIVING HOME I HEARD WHAT SOUNDED LIKE A LARGE DRIP, NEXT THING I KNOW MY WINDSHIELD IS CRACKED ON THE BOTTOM NEAR THE DEFROSTER. I LOOKED ALONG THE CRACK AND THEIR IS NO CHIP OR EVIDENCE OF IMPACT.

WE SUSTAINED A CRACKED WINDSHIELD FROM A SMALL STONE IMPACT WHILE TRAVELING AT 60MPH ON A MULTI-LANE HIGHWAY. THE ROAD AND WEATHER CONDITIONS WERE GOOD, WITH NO OBVIOUS DEBRIS ON ROAD, AND ONLY PASSENGER CARS IN FRONT AND NEXT TO US SUGGESTING STONE MAY HAVE COME FROM ANOTHER CARS TIRE TREAD. THE IMPACT LEFT A SMALL (~1MM) CRATER ON PASSENGER SIDE ABOUT MID-WAY UP AND ~2 INCHES FROM EDGE, BUT GENERATED A CURVED CRACK NEARLY A FOOT IN LENGTH (AND STILL EXPANDING) AND REACHING ALL THE WAY TO THE EDGE OF WINDSHIELD. I OWNED A 2007 SUBURU FOR OVER TEN YEARS PRIOR TO THIS VEHICLE AND SUSTAINED MANY MINOR GRAVEL IMPACTS ESPECIALLY POST-WINTER STORM AND NEVER SUSTAINED DAMAGE REQUIRING WINDSHIELD REPLACEMENT. LIKEWISE WITH OVER 40-YEARS EXPERIENCE WITH NUMEROUS CARS I HAVE NEVER SEEN A WINDSHIELD FAIL GIVEN IMPACT BY SMALL STONE. THIS IS CLEARLY A DEFECTIVE COMPONENT AND PRESENTS SIGNIFICANT SAFETY ISSUE. THE COST FOR REPLACEMENT IS HIGH BECAUSE SENSORS REQUIRE ORIGINAL EQUIPMENT FROM SUBURU AND CHANCE OF SUBSEQUENT FAILURE IS ALSO HIGH GIVEN REPLACEMENT WOULD LIKELY ALSO BE DEFECTIVE.