2019 Subaru Outback

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE PARKED THERE WAS A CRACK THAT DEVELOPED ON THE WINDSHIELD ON THE DRIVER'S SIDE FROM THE TOP CURBING DOWN TO RIGHT BELOW THE REAR VIEW MIRROR. THE CRACK WAS NOT CAUSED BY AN OUTSIDE SOURCE. THE VEHICLE WAS TAKEN TO (FARRISH SUBARU 10407 FAIRFAX BLVD, FAIRFAX, VA 22030 (888) 485-6484) WHERE THE VEHICLE WAS INSPECTED AND THE WINDSHIELD WAS REPLACED UNDER WARRANTY. THE FAILURE WAS EXPERIENCED A SECOND TIME. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED THE WINDSHIELD CRACKED. THE CONTACT STATED WHILE DRIVING BETWEEN 40-45 MPH THE WINDSHIELD EXPERIENCED ANOTHER CRACK. THE VEHICLE WAS TAKEN TO SUBARU LITTLE ROCK, AR LOCATED AT 12121 COLONEL GLENN RD, LITTLE ROCK, AR 72210, TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

2019 SUBARU OUTBACK FRONT WINDSHIELD SUDDENLY DEVELOPED A CRACK FOR NO REASON. I WAS DRIVING ON THE HIGHWAY, HOLDING A SMOOTH STEADY SPEED, AND WAS ACTUALLY LOOKING AT THE LOCATION WHERE THE CRACK STARTED. I HEARD AN AUDIBLE SHARP "CRACK" SOUND AND I SAW A 6" VERTICAL CRACK SUDDENLY APPEAR IN THE WINDSHIELD STARTING FROM THE BOTTOM MIDDLE OF THE WINDSHIELD. THERE WAS NO REASON FOR THE CRACK TO DEVELOP -- NO ROCKS OR PEBBLES HIT THE WINDSHIELD, NO OTHER CARS WERE NEARBY, AND NO EXTERNAL OBJECT CAME INTO CONTACT WITH THE CAR. I HAD JUST PURCHASED THE CAR A COUPLE OF WEEKS EARLIER. OVER THE NEXT FEW DAYS, THE CRACK SPREAD SIDEWAYS LEFT AND RIGHT IN THE FORM OF A T. EXCEPT FOR THE INITIAL CRACK, WHICH HAPPENED WHILE DRIVING, THE EXPANSION OF THE CRACK HAS HAPPENED WHEN THE CAR HAS BEEN SITTING IN MY DRIVEWAY. I WAS SURE I WAS NOT AT FAULT FOR THE CRACKING, SO I WENT ONLINE TO SEARCH AND I FOUND PLENTY OF SIMILAR COMPLAINTS FROM OTHER SUBARU OWNERS (SEE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T82803_DS994225). THIS SEEMS LIKE A COMMON PROBLEM THAT WAS NOT DISCLOSED AT THE TIME OF PURCHASE OF THE VEHICLE.

I WAS DRIVING DOWN THE ROAD AND HEARD A LOUD CRACK. I DIDN'T THINK ANYTHING OF IT BECAUSE I DIDN'T SEE ANYTHING AT THE TIME. A FEW DAYS LATER MY WIFE WAS DRIVING THE CAR AND HEARD A LOUD CRACK AND LOOKED AT THE WINDSHIELD TO SEE A CRACK FORMING ACROSS THE WINDSHIELD. IT REACHED ALMOST TO THE DRIVER SIDE VIEW WAY. THERE WAS NOT A POINT OF IMPACT IT STARTED ON THE VERY EDGE OF THE WINDSHIELD OUT OF SIGHT FROM INSIDE THE CAR. I THOUGHT MAYBE A ROCK CAME OUT OF NO WHERE AND THAT IS WHAT MY WIFE TOLD THE INSURANCE COMPANY WHEN WE GOT IT FIXED BY SAFELITE, THEN I SAW THE NOTICE ABOUT THE DEFECTIVE WINDSHIELDS AND TOLD ME TO FILE THE CLAIM THAT IS WHAT HAPPENED TO US.

I WAS DRIVING ON A HIGHWAY WHEN A CHIP SUDDENLY APPEARED ON THE WINDSHIELD ON THE LEFT SIDE ON THE WINDSHIELD. I THOUGHT THIS WAS STRANGE CONSIDERING I WAS IN THE LEFT LANE OF THE HIGHWAY WITH A LARGE MEDIAN AND NO TRUCKS NEAR ME. OVER THE NEXT HOUR THE CHIP TURNED INTO A 6 INCH PLUS CRACK. I HAVE SINCE HAD THE WINDSHIELD REPLACED UNDER MY CAR INSURANCE POLICY.