2019 Subaru Outback

WOKE UP ON SATURDAY FEBRUARY 20, 2021 TO FIND WINDSHIELD OF OUR 2019 SUBARU OUTBACK WITH A CRACK IN IT FOR NO REASON. WE DIDN'T DRIVE IT AT ALL SINCE FEBRUARY 20TH AND TODAY THE CRACK HAS SPREAD EVEN FURTHER (SEE ATTACHED PICTURE). THIS CRACKED OUT OF THE BLUE WITH NO FORCE TO CAUSE IT AND HAVE NO IDEA WHY THIS WOULD HAPPEN. SO I THEN GOOGLED SUBARU WINDSHIELD AND HAVE FOUND MANY PEOPLE ARE HAVING THIS SAME ISSUE AND THAT'S WHY I'M INFORMING YOU IT HAS NOW HAPPENED TO US.

I REQUESTED MANY TIMES TO HAVE OUR CAR CHECKED FOR NHSTA CAMPAIGN : 19V493000. THE DEALERSHIP SAID OUR CAR WAS NOT INCLUDED IN THAT CASE. OUR LANE ASSIST WAS TOO AGGRESSIVE FROM THE FIRST DAY WE DROVE THE CAR. THE DEALERSHIP SAID THE STEERING WAS SPEED SENSITIVE AND WE WERE DRIVING TOO FAST. WE EXPLAINED THAT WE COULD NOT KEEP THE CAR IN THE LANE WHEN DRIVING OVER 40 MPH. IN THE FIRST 24 MONTHS WE CARRIED THE CAR TO THE DEALERSHIP 20 TO 30 TIMES FOR THE UNSAFE STEERING ISSUE. TWENTY FOUR MONTHS LATER WE HAD A ROCK CHIP THE WINDSHIELD AND THE CHIP RAN INTO 3 CRACKS EACH OVER 8 INCHES LONG THAT AFTERNOON WHILE THE CAR WAS IN OUR HOME GARAGE. AFTER WE PAID A $500.00 DEDUCTIBLE AND THE DEALERSHIP REPLACED THE WINDSHIELD , THE CAR DROVE BETTER. THE BATTERY HAS BEEN REPLACED THREE TIMES, THE FUEL PUMP REPLACED, ALL THE SENSORS ON THE TAIL GATE HAVE BEEN, THE PASSENGER SIDE WINDOW WOULD STICK 1/2 UP, AND MANY OTHER PROBLEMS. A SCAN OF THE CAR SHOWS 10 MODULES FAILED WITH MANY ACTIVE CODES. THE CODES ARE THE SAME AS BEFORE THE THIRD BATTERY WAS INSTALLED. MANY OF THE CODES ARE SAFETY ISSUES.

I WAS DRIVING DOWN THE FREEWAY AND MY WINDSHIELD SPONTANEOUSLY CRACKED AT THE TOP MIDDLE EDGE AND SHOT DOWN ALMOST HALFWAY ACROSS THE WINDSHIELD. A ROCK ON ANY OTHER OBJECT DID NOT HIT MY WINDSHIELD. IT JUST SIMPLY BROKE SPONTANEOUSLY. DUE TO THIS BREAK THE FORWARD COLLISION SENSOR IS NOW FAILING AND WARNING ME TO GET MY CAR SERVICE. THIS PROBLEM IS WELL DOCUMENTED THROUGH OTHER COMPLAINS AND EXISTING LAWSUITS.

ON THE MORNING OF 1/10/21, WHEN I STARTED THE CAR IN OUR DRIVEWAY FOR THE FIRST TIME THAT DAY, I NOTICED A SPONTANEOUS CRACK ON MY WINDSHIELD BEGINNING FROM THE DRIVER SIDE EDGE AND CONTINUING DIAGONALLY UP AND TOWARDS THE PASSENGER SIDE. IT WAS ABOUT 8 INCHES LONG. THERE WAS NO INDICATION THAT ANYTHING HAD FALLEN ON THE WINDSHIELD NOR ANY POINT OF IMPACT. THIS IS THE 3 OR 4TH TIME THIS HAS HAPPENED SINCE I'VE OWNED THIS CAR.

THIS IS MY SECOND WINDSHIELD THAT WAS REPLACED ON 12/08/2020 I WALKED OUT TO MY CAR WHICH HAD BEEN PARKED IN THE DRIVE WAY SINCE 12/30/2020 AND NOTICED THE WINDSHIELD WAS CRACKED FROM THE BOTTOM PASSENGER SIDE UNDER THE BLACK WINDOW TRIM I CALLED THE DEALERSHIP AND THEY SAID TO CALL MY INSURANCE. THERE IS NO CHIP NO NOTHING JUST THE CRACK LEADING FROM THE BOTTOM TO THE MIDDLE OF THE WINDOW NOW