2019 Subaru Outback

Infotainment head unit is delaminating. This issue causes "ghost touches" where the system randomly selects options or changes settings without user input. The delamination appears as bubbles or dots behind the screen that cannot be wiped off. This is a safety issue as these "ghost touches" make selections, changes, and phone calls on the infotainment system while driving.

The surface of the interior touch screen display on my 2019 Subaru Outback Touring that controls the radio, navigation, phone, vehicle settings and information, and rear backup camera assistance developed bubbles and presses buttons on its own. It toggles between apps, calls people, changes radio stations, adjusts volume, discontinues map routes, removes backup camera footage, and beeps at random and while driving. As a driver or passenger I am unable to control these functions because the touch screen is not functional. The safety of myself and others has absolutely been put at risk: a once reliable backup camera is no longer consistently functional; the route I set in the driveway disappears, reappears, and changes destination locations while I'm driving; at times the screen toggles and beeps quickly, will not stay turned off, and creates an unavoidable visual and audible distraction. Phil Long Subaru inspected my vehicle, confirmed that this is a known issue with United Radio part #AL58A, and quoted the repair at over $1600. Subaru of America has not issued a recall despite two class action lawsuits for this issue and an existing recall for the same issue on earlier models. SOA offered a one time credit of $1200, which leaves me on the hook for $500 for their defective manufacturing, and no guarantee that the replacement part has been modified to address the issue or extended warranty on the part in case this happens again. There were no warnings, messages, or symptoms of the problem prior to failure. The bubbles appeared around October 2024 and the ability to consistently control the display was lost immediately.

The infotainment system or head unit has gone haywire! The car calls random people from my phone book and hangs up, plays the radio changing channels every 5 seconds switching to the map and then to settings and changing dash from Mph to Kph and so on and so forth. This is dangerously distracting and there is no way to turn it off. I have to disable my phone to drive the car. None of my buttons on the screen work. Unfortunately no warranty and the cost is almost $2,000 to replace the unit…but will it just happen again in 4 years? Completely unsafe for my teenage son to drive and I thought I was buying the safest car on the road at the time. This is unsafe and unnecessary….we would be happy if we had a way to just turn it all off!

This vehicle, and many others as I've read in forums, experiences uncontrollable radio station and apps changes automatically and will not stop. Why it's not safe: The radio screen flashes between several screens on it's own. It changes stations, it changes to different apps, then the screen locks and you cannot reset it. It also beeps with every change, over 100 beeps per minute, like a morse code message. Imagine that on a 9-hour road trip. It is a major annoyance and distraction as the driver is constantly focused on trying to get this radio/equipment to work properly. It forces your attention off the road. And it will not stop! It changes radio stations, if powered off, it turns itself on. And Subaru refuses to acknowledge the issue, or offer a replacement. They pretend they never heard of the issue, yet its easily found in forums. For $1000 I can get a different OEM radio, from the same manufacturer, and who knows how long it will be before it happens again? We (subaru owners) need help with this and a recall. I can't tell you how many times I've drifted out of my lane trying to make the beep beep beep stop after hour after hour! Navigation and apps are useless, as the radio will change them to different input sources without notice, and all day long. Yes, this is a safety issue. You cannot just turn it off. It turns itself back on. Even if you turn down the sound from the radio, the beep beep beep of the apps changing cannot be silenced. It only occurs when the vehicle is on. All the time. Everytime. Every day. Every trip. Please help.

Head unit delaminating after Data Control Module repair in 2023. Head unit is entirely inoperable and poses a safety risk to driver by turning radio on and off, switching stations, raising and lowering volume level, and affecting the eyesight periodically. Head unit can be turned off after multiple attempts, however powers back up on its own continuing the previously mentioned issues.

This morning, while stopped at a red light, my foot on the brake, my car suddenly revved and jolted forward. Luckily, no one was in front of me, and I quickly put the car in neutral and pressed harder on the brake pedal. The car was then ok. I see that there is a Class Action Suit filed by the law firm of Berger Montague, since many other owners of Subaru have had this complaint. You need to have Subaru recall these vehicles ASAP.

rccd email. nhsta david chin on 04 envoy vin and smog cali fraud.. ended case sold vehicle to pick a part. did not sur dealer. purchased 1 month later Carmax Ontario california 2019 subaru outback. nhsta states moonroof and pedestrian braking for ev and hybrid u5 engine. this outback has no moonroof nor is it an ev or hybrid. owned by enterprise rent a car and subaru santa monica prior as grey in 2019 then tungsten metallic 2019-2020. unsure of vehicle history accident reported 2022. subaru of america and san bernardino states aftermarket bolt installed carmax has the vehicle for $1400-1750 in repairs they did not notice @ sale [XXX]. to me [XXX] [XXX]. they are currently repairing radiator cooling system suspension. and i believe the vehicle has never gone a 125point inspection and may have other issues elsewhere. the battery is caved in indented bulging out on plastic and subaru and carmax both say it meits their specifications as it holds a charge. and will not replace it. the electrical system flickers lights. and carmax allowed me to drive the vehicle for 3 weeks 2000 miles. ynknowing the suspension and right tire wobble before and after carmax alignment. stating the vehicle was safe and operable as subaru of san bernardino stated it may be dangerous and american tire depot san bernardino showed and said the same as subaru of san bernardino suspension defects that carmax never noticed before or after sale and said the vehicle was fine. been to carmax 10 times over 3 weeks 300 miles in the car. gas time etc. michael service manager carmax ontario and pedro of subaru of san bernardino preston of subaru ontario both service techs know me well as of now the vehicle is at carmax ontario. and i believe the vin may have been reprogrammed swapped and mileage incorrect on the vehicle. as loose and missing nuts under glove box gad pedal. and plastic housing under steering wheel dash is missing clips like some precious got into elec system?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

The infotainment system on my 2019 Subaru Outback has failed. The problem arose suddenly. The system is randomly cycling through radio stations, the touch screen has stopped responding to being touched, the gps apps stopped working properly and across the board the unit no longer works. The touchscreen also appears to have bubbling under the surface of the screen, which may be contributing to the problem. This failure has deprived me of access to important apps -- gps, vehicle maintenance records, bluetooth phone calls. The constant beeping and cycling is an unwanted distraction. For now, the rear back up camera still seems to be working, but if I'm forced to turn off the touch screen, it obviously won't be of any help. I am bringing the car to the dealership tomorrow.

The StarLink touchscreen (which controls radio, etc. and includes vehicle systems monitoring) delaminates and then the system goes crazy If iPhone is plugged in, system starts randomly calling people, all the icons flash on and off as if being pushed, it pulls up random maps, and brings up vehicle maintenance information. All the weird flashing is very distracting and dangerous. I know Subaru was sued on this issue for 2015-2018 models but the 2019s still have the same problem and Subaru won't recall or fix.