I WAS EMAILING ABOUT MY CONCERN FOR MY 2019 OUTBACK AND THE ONGOING ISSUES WITH THE WINDSHIELD. I HAD AN ISSUE WHERE MY WINDSHIELD WAS STRUCK WITH SOME SMALL DEBRIS AND CAUSED A CRACK IN MY WINDSHIELD. A WEEK LATER IT CRACKED SEVERELY ON THE BOTTOM PASSENGER SIDE. TWO WEEKS' AFTER, A SMALL PEBBLE HIT THE TOP PASSENGER SIDE ON TH…
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I WAS EMAILING ABOUT MY CONCERN FOR MY 2019 OUTBACK AND THE ONGOING ISSUES WITH THE WINDSHIELD. I HAD AN ISSUE WHERE MY WINDSHIELD WAS STRUCK WITH SOME SMALL DEBRIS AND CAUSED A CRACK IN MY WINDSHIELD. A WEEK LATER IT CRACKED SEVERELY ON THE BOTTOM PASSENGER SIDE. TWO WEEKS' AFTER, A SMALL PEBBLE HIT THE TOP PASSENGER SIDE ON THE WINDSHIELD AND CAUSED A PIT. A WEEK AFTER THAT ISSUE IT ALSO CRACKED SEVERELY WHERE THE SECOND HIT OCCURRED. I AM AWARE OF THE CLASS ACTION ISSUE FOR FRONT WINDSHIELDS FROM 2016 TO 2017 FOR OUTBACK'S. IS THIS AN ONGOING PROBLEM? IF SO HOW CAN YOUR COMPANY CLAIM TO THE SAFEST VEHICLE ON THE ROAD IF THE WINDSHIELD CONTINUES TO HAVE ISSUES. I HAVE A BABY ON THE WAY IN A COUPLE OF WEEKS AND NOW I DOUBT THE SAFETY OF MY CHOICE. I NOW HAVE TO USE MY INSURANCE, MY MONEY AND TAKE TIME OUT OF MY BUSYNESS TO HAVE THIS FIXED. I HAVE HAD MANY CARS IN MY LIFETIME AND HAD VARYING AMOUNTS OF ITEMS HIT THE WINDSHIELD ON THE FREEWAY AND NEVER HAD A CRACK HAPPEN. I WAS BEHIND A CONSTRUCTION VEHICLE AND HAD A LARGE AMOUNT OF TAR CHUNKS AND ROCKS HIT MY NISSAN ALTIMA. IT HAD SOME CHIPS IN THE WINDSHIELD BUT NEVER CRACKED. I HAVE HAD THIS CAR LESS THAN 3 MONTHS WITH LESS THAN 2000 MILES ON IT AND ALREADY SEVERE CHIPS AND CRACKS IN MY WINDSHIELD? THE GLASS COMPANY THAT WAS USED MUST BE ALLOWING INFERIOR PRODUCTS TO BE SOLD. I WANT TO KNOW HOW I CAN BE COMPENSATED FOR MY TIME AND AGUISH AND HOW YOUR COMPANY CAN FIX THIS ONGOING ISSUE? THE GLASS ON THE VEHICLE SHOULD NOT HAVE ANY QUALITY ISSUES AS IT HAS NOT SEEN ANY ROAD TIME OR WEAR ALONG WITH SUN DEGRADATION. CAN YOU EXPLAIN WHY THE QUALITY OF THE GLASS IS OF SUCH POOR RESISTANCE? THIS EMAIL THAT I WROTE ABOVE WAS SEND TO SUBARU OF AMERICA
NHTSA ODI #11175106
2,200 miles · Jan 24, 2019
Unknown Or OtherVisibility/wiper
THE CAR WAS NOT USED OVER THE WEEKEND EXCEPT FOR A 5 MILE TRIP TO CHURCH WHERE IT DID NOT ENCOUNTER ANY ROCKS, HITS, ETC. DROVE HOME AND THE CAR WINDSHIELD WAS FIND. THE NEXT MORNING WHEN I GOT INTO THE CAR, AFTER I USED MY REMOTE TO START AND WARM UP MY OUTBACK, THERE WAS ABOUT AN 8-10 INCH CRACK IN THE WINDSHIELD THAT ORIGIN…
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THE CAR WAS NOT USED OVER THE WEEKEND EXCEPT FOR A 5 MILE TRIP TO CHURCH WHERE IT DID NOT ENCOUNTER ANY ROCKS, HITS, ETC. DROVE HOME AND THE CAR WINDSHIELD WAS FIND. THE NEXT MORNING WHEN I GOT INTO THE CAR, AFTER I USED MY REMOTE TO START AND WARM UP MY OUTBACK, THERE WAS ABOUT AN 8-10 INCH CRACK IN THE WINDSHIELD THAT ORIGINATED FROM BEYOND THE WINDSHIELD WIPER ON THE PASSENGER SIDE OF THE CAR. THE CRACK GREW WORSE TO ABOUT 12 INCHES. CALLED SUBARU DEALER WHO DIRECTED ME TO THEIR WINDSHIELD SERVICE AGENT. TOOK TIME OFF FROM WORK AND THEY INSTALLED OEM GLASS (INSURANCE COVERS THIS) AND CALIBRATED THE WINDSHIELD. AFTER DRIVING HOME, THE CAR MADE WIND TUNNEL NOISES, WINDSHIELD FLUID SYSTEM DID NOT WORK, NAVIGATION DID NOT WORK SO I BROUGHT THE CAR TO THE DEALER (TOOK MORE TIME OFF FROM WORK). THEY FOUND A LEAK IN THE WINDSHIELD, REPAIRED THE FLUID UNIT AND IGNORED THE NAVIGATION ISSUE. THEY SENT ME BACK TO THEIR AGENT. THEY TOOK OUT THE WINDSHIELD REPOSITIONED IT AND SENT ME ON MY WAY. TODAY I FOUND PUDDLES OF WATER ON THE FLOOR OF MY CAR (LEAK), NAVIGATION DOES NOT WORK AND WIND TUNNEL NOISE IS STILL THERE. THIS WINDSHIELD IS SUPPOSED TO PROTECT THE DRIVER AND PASSENGER AS EXTRA SUPPORT FOR THE ROOF, PREVENTION OF OBJECTS FLYING AT YOU AND ALLOW FOR THE EYESIGHT SYSTEM TO DO ITS JOB. THIS CAR IS ONE MONTH OLD AND THE CRACK IN THE WINDSHIELD EXPERIENCE SOUNDS EERILY SIMILAR TO OTHERS' COMPLAINTS. WHEN YOU PAY THE MONEY FOR A TOP SAFETY PICK, YOU WANT THE SAFETY AND I DO NOT HAVE IT.
NHTSA ODI #11171977
180 miles · Aug 29, 2018
Unknown Or Other
WINDSHIELD CRACK APPEARED OVERNIGHT ON THE 4TH DAY OF OWNERSHIP. THE CRACK COVERS 1/2 THE WINDSHIELD AND IS GROWING DAILY. NATURALLY IT CAN'T BE FIXED BECAUSE NO ONE HAS THE WINDSHIELD FOR A 2019 SUBARU OUTBACK IN STOCK OR AVAILABLE BY ORDER. NO VISIBLE CHIP DAMAGE APPARENT. NOTE THERE ARE MULTIPLE CLASS ACTION LAWSUITS AGAINST …
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WINDSHIELD CRACK APPEARED OVERNIGHT ON THE 4TH DAY OF OWNERSHIP. THE CRACK COVERS 1/2 THE WINDSHIELD AND IS GROWING DAILY. NATURALLY IT CAN'T BE FIXED BECAUSE NO ONE HAS THE WINDSHIELD FOR A 2019 SUBARU OUTBACK IN STOCK OR AVAILABLE BY ORDER. NO VISIBLE CHIP DAMAGE APPARENT. NOTE THERE ARE MULTIPLE CLASS ACTION LAWSUITS AGAINST SUBARU FOR THIS IDENTICAL PROBLEM.
NHTSA ODI #11123359
23 miles · Aug 18, 2018
Unknown Or Other
PURCHASED A BRAND NEW 2019 SUBARU OUTBACK 3.6R LIMITED WITH EYESIGHT. WITH LESS THAN 23 MILES ON IT, THE WINDSHIELD SPONTANEOUSLY CRACKED JUST SITTING IN THE GARAGE. RESEARCHING THE WEB SHOWS THIS IS A PROBLEM WITH SUBARU OUTBACK.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence & remedy
Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Consequence & remedy
Consequence: If the low pressure fuel pump fails, the engine may stall without the ability to restart the vehicle, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will replace the low pressure fuel pump, free of charge. The recall began June 4, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-20.
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Consequence & remedy
Consequence: In the event of a crash, the reduced strength of the vehicle body may increase the risk of injury.
Remedy: Subaru will notify owners, and dealers will inspect the vehicles and repair or repurchase the vehicle, as necessary, free of charge. The recall began July 26, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUH-93.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗