2019 Subaru Outback

My complaint/safety issue is that while I was in my 2019 Subaru Outback, I experienced Unintentional acceleration. While waiting for the large chain-link fence at my storage unit to open, the Outback raced into the gate! I had one foot on the brake waiting for the gate, then I stomped the pedal with both feet, and I held that position while the car smashed through the gate. This happened in July of 2021. I don't recall if I shut the car off or if it just finally came to a stop. I was terrified to drive it for fear of it happening again, but this time hitting a person in a crosswalk! I did take the car to Subaru, and they said that they would go through it thoroughly. After one month, they said that there were no issues with the car and that my carpet must have caused the acceleration. I reminded them that my car had floor mats that clicked into place! It was a nightmare. Even big wigs from Headquarters called me to explain this was a one-time thing and mentioned the floor mats again! I hope no more people are injured by the corrupt managers.

Today 13 Feb 2026, around 3pm I was following traffic it was slow (5 miles an hour) and the traffic light turned red so I pushed on my brake to stop the car and it surged forward I pushed down on the brake again and the my vehicle stopped. Lucy I was travel a couple car lengths behind the vehicle in front of me or we would have ran into his back bumper. This is the second time this year this happen the other time was a couple of weeks back and I thought I did something wrong but my wife was in the car this time with me and she thought I did something I told her I pushed on the brake and the car surged forward. I told her I wasn't going nuts as this was the second time this year the car did this. I live in Central Florida and the weather was over 70 degrees, we were shopping and were heading home I estimate we were in the car traveling 4/5 minutes when this happened.

I was driving my 2019 Subaru Outback North on [XXX] just North of Alanson, Michigan on [XXX] when it applied the brakes and made a noise similar to driving on the rumble strip. There were no vehicles in front of me. Scary and now I am nervous driving this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Subaru Outback. The contact stated that the air bag warning light was illuminated. The computer control system showed low tire pressures. While the passenger’s seat was occupied, there was an abnormal dinging sound detected. The message that the seat not activated message was displayed. The contact stated that the battery drained, and the vehicle failed to start. The starting system had drained the battery. The contact had Triple AAA check the vehicle, and the DCM made an abnormal popping sound. The ABS, radio, and CD warning lights were flashing. The transmission, GPS, and undercarriage messages were illuminated. The computer screen had burned out and was inoperable. The contact stated while driving 60-65 MPH, the vehicle abruptly stopped without driver input. The steering wheel became inoperable and was uncontrollable. The vehicle was taken to the local dealer, where it was diagnosed and determined that the DCM needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 55,000. The VIN was not available.

To the CA Automotive Repair Bureau, [XXX] complaint, In 2022, I bought a new Outback at Albany Subaru. In October 2024, my car has 33,000 miles and I've had all of my 3,000-mile oil changes, inspections, and Warranty repairs done by Albany Subaru. I pay $100 for each repair that's covered under Subaru's extended Warranty. In 2023, the car's Dashboard Computer/Radio Head Unit was repaired, I drove the car for a few days, but the Head Unit was defective, so Subaru changed the Head Unit. This cost me (3) three trips to Subaru, which is 7.8 miles from my home, UBER costs, and three $100 Warranty payments. I'm a small business owner and had to pay employees extra to remain at work so I could drop off and pick up my car. Most times Subaru didn't give me a loaner car. Weeks later, I was driving up a hill and could not correctly steer my car, I thought I might crash, so I stopped driving my new car. I only drive on paved roads and I bought my Subaru because of Subaru's quality and safety reputation. I returned my car to Albany Subaru. My car's Steering or front end seemed loose and not right. Subaru told me I needed an alignment. I paid for an alignment. I drove my car home, but again, the Steering didn’t seem right, it was still loose and shaking. A day later, I returned my car to Subaru and they readjusted and tightened the Steering Box. Subaru called me at home and stated I needed an oil change, an alignment, and (4) four new tires, and brakes, which I agreed to the oil change. The next day, I picked the car up and spoke to the Service Managers about my concerns with the new car Steering, and stated to them that Subaru Bloggers are sharing that there should be a Recall on Subaru Steering Columns and other repair issues that could result in Lemon Law Lawsuits against Subaru. The Service Manager Nikki Ali and a Mechanic stated that Subaru has Steering Column issues but that Subaru has not yet issued a National Recall, but may replace Steering Columns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

While turning into a parking spot my wife had foot on the brake and vehicle accelerated over parking bumpers and into a fence and ultimately was stopped by a combination of a tree and the fence car drove through. This collision prevented her from crossing pedestrian sidewalk and continuing into Southbound traffic lane of state hwy. This incident put not only my wife at risk but also potentially any pedestrians or southbound vehicles. There were no system failures or warnings prior to my wife's arrival to her appointment. As mentioned this occurred within an approximate 5 second time frame. It is unknown as to what if any warnings occurred prior to/during the crash as my wife was pushing the brake to park when the sudden acceleration occurred. The braking system seems to have failed along with the sudden acceleration. The Automatic Braking System didn't engage, nor did the parking collision system. All our other Subaru's (including this vehicle have the collision warning and automatic braking systems) The dealership did not try to replicate the incident but all warning systems appear to be functioning correctly at this time. Following the accident I first reported the incident to my dealership where I purchased the vehicle. The initial damage estimate is forthcoming but Subaru tech indicated it will be may thousands of dollars to repair. I will follow-up next with Subaru's National Customer Care (per conversation with dealer) At the dealership (Southern Oregon Subaru) I had a safety/drive-ability inspection performed. Vehicle was given a clearance to drive, but obviously my wife refuses to drive it. Subsequent to the accident, we learned there are over 200 similar reports to NHTSA for this exact issue. We will also submit claim to insurance provider USAA.

I put my 2019 Subaru Outback in park, stepped out of my car and the car proceeded to unexpeectedly roll forward with the door knocking me to the ground. The back wheels of the car then ran over both my legs. The vehicle has not been inspected by the manufacturer, police, insurance company or anyone else. I sent a letter January 1, 2024 to Subaru's Customer Advocacy Department, but have not received a response. There were no warning lamps, messages or other symptoms of the car unexpectedly going out of gear after being placed in park. prior to this occuring.

I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.

Driving the car from the dealer where was repaired for faulty fuel pump, I noticed the brake pedal was going to the floor when pressing on it. I got scared driving it on highway as I would not be able to stop in time if I had to brake hard. I took the car to the dealer, and he confirmed the brake master cylinder has leaks. The car has been in service for 6 weeks as brake master cylinder is on backorder. The last update is to have the part available early December.