2019 Subaru Outback

WE PURCHASED THE CAR IN JULY 2019. BY MAY 2020 WE HAD TO REPLACE THE BATTERY. BY THE END OF JANUARY 2021 WE HAD TO REPLACE THE BATTERY AGAIN. WE TOOK THE CAR TO THE DEALERSHIP AND THEY STATE THERE IS NOTHING WRONG WITH THE CAR. AFTER OWNING THE CAR FOR 19 MONTHS IT ONLY HAS 7,300 MILES ON IT AND HAS ALWAYS BEEN KEPT IN THE GARAGE WHEN NOT IN USE.

FREQUENT PROBLEMS WITH CAR STARTING DUE TO RUN DOWN BATTERY. WE HAVE HAD BATTERY RELATED SERVICE CALLS FROM AAA ON 7/29/19, 5/23/20, 6/4/20, 12/2/20, 1/23/21, AND 2/10/21. TODAY (2/19/21) THE CAR ONLY STARTED ON THE THIRD ATTEMPT AFTER PUMPING THE GAS A BIT. WE DID NOT CALL AAA BUT MADE AN APPOINTMENT WITH THE SUBARU DEALER. THIS WILL NOT BE OUR FIRST APPOINTMENT WITH THEM. PREVIOUS APPOINTMENTS WITH DEALER RELATED TO DIFFICULTY STARTING CAR WERE ON 6/9/20 (WHEN BATTERY WAS REPLACED), 12/22/20, AND 1/15/21. WE HAVE ALSO HAD REPLACEMENT OF A FUEL PUMP THAT WAS THE SUBJECT OF A RECALL, REPLACEMENT OF POWER STEERING GEAR BOX, AND A BRAKE ISSUE. ALL OF THE ABOVE WERE WHEN CAR WAS ON WARRANTY, AS IT IS STILL IS AS OF THIS WRITING. THE CAR CURRENTLY HAS ABOUT 15,500 MILES ON IT.

THE CAR FREQUENTLY DOES NOT START WHEN FOLLOWING CONDITIONS OCCUR: 1) FEW DAYS OF NON-USE, 2) AFTER SEVERAL SHORT DRIVES, AND, 3) HATCH IS KEPT OPEN FOR 2-3 HOURS. THE ISSUE WAS FIRST NOTICED 8 MONTHS AFTER THE START OF THE LEASE. SINCE THEN, IT HAS OCCURRED MORE FREQUENTLY. THE CAR NEEDS TO BE JUMP STARTED SUGGESTING THE BATTERY IS DRAINED. I HAVE MENTIONED THIS ISSUE TO THE DEALER NUMEROUS TIMES AND FEW MONTHS BACK THE DEALER REPLACED THE BATTERY UNDER WARRANTY. THE ISSUE HAS STARTED AGAIN.

I REQUESTED MANY TIMES TO HAVE OUR CAR CHECKED FOR NHSTA CAMPAIGN : 19V493000. THE DEALERSHIP SAID OUR CAR WAS NOT INCLUDED IN THAT CASE. OUR LANE ASSIST WAS TOO AGGRESSIVE FROM THE FIRST DAY WE DROVE THE CAR. THE DEALERSHIP SAID THE STEERING WAS SPEED SENSITIVE AND WE WERE DRIVING TOO FAST. WE EXPLAINED THAT WE COULD NOT KEEP THE CAR IN THE LANE WHEN DRIVING OVER 40 MPH. IN THE FIRST 24 MONTHS WE CARRIED THE CAR TO THE DEALERSHIP 20 TO 30 TIMES FOR THE UNSAFE STEERING ISSUE. TWENTY FOUR MONTHS LATER WE HAD A ROCK CHIP THE WINDSHIELD AND THE CHIP RAN INTO 3 CRACKS EACH OVER 8 INCHES LONG THAT AFTERNOON WHILE THE CAR WAS IN OUR HOME GARAGE. AFTER WE PAID A $500.00 DEDUCTIBLE AND THE DEALERSHIP REPLACED THE WINDSHIELD , THE CAR DROVE BETTER. THE BATTERY HAS BEEN REPLACED THREE TIMES, THE FUEL PUMP REPLACED, ALL THE SENSORS ON THE TAIL GATE HAVE BEEN, THE PASSENGER SIDE WINDOW WOULD STICK 1/2 UP, AND MANY OTHER PROBLEMS. A SCAN OF THE CAR SHOWS 10 MODULES FAILED WITH MANY ACTIVE CODES. THE CODES ARE THE SAME AS BEFORE THE THIRD BATTERY WAS INSTALLED. MANY OF THE CODES ARE SAFETY ISSUES.

WE PURCHASED OUR 2019 SUBARU OUTBACK BRAND NEW. WE DIDN'T HAVE ANY PROBLEMS UNTIL 1.5 YEARS INTO THE PURCHASE. WE HAVE APPROX 8,800 MILES ON IT AND NOW EVERY TIME WE GO TO DRIVE IT, THE BATTERY IS DEAD. DEALER HAS TESTED THE BATTERY TWICE AND SAYS IT IS FINE AND THAT WE NEED TO KEEP THE CAR PLUGGED IN TO A BATTERY TENDER. EVEN THOUGH WE DRIVE IT A FEW TIMES A WEEK, INCLUDING ON THE HIGHWAY.