2019 Subaru Outback

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START-UP WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SEVERAL UNKNOWN WARNING LIGHTS WOULD APPEAR ON THE INSTRUMENT PANEL WITH THE EYESIGHT TECHNOLOGY FEATURE FAILING TO OPERATE AS NEEDED. THE CONTACT HAD TAKEN THE VEHICLE TO YARK SUBARU (6141 CENTRAL AVE, TOLEDO, OH 43615) ON THREE SEPARATE OCCASIONS HOWEVER, EACH TIME THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

THE BATTERY HAS DRAINED OVERNIGHT TWICE SINCE I BOUGHT THIS CAR. THIS HAPPENED AT HOME BOTH TIMES. THIS HAPPENED IN MY GARAGE BOTH TIMES EACH TIME I RECHARGED IT WITH A BATTERY CHARGER AND IT WAS OKAY AFTER THAT. I AM CONCERNED THAT THIS COULD HAPPEN WHILE TRAVELING WHICH WOULD BE A SEVERE INCONVENIENCE. THE LAST TIME WAS ON FEB 25 2021. THE FIRST TIME WAS IN 2020

VEHICLE DID NOT START DUE TO DEAD BATTERY. THIS VEHICLE HAS BEEN RETURNED TO THE DEALERSHIP ON THREE SEPARATE DATES DUE TO THE SAME ISSUE. ON 12/14/20 THE CAR WOULD NOT START WE CHARGED THE BATTERY AND GOT IT TO THE DEALERSHIP. THEY CHARGED THE BATTERY AND SAID THEY COULD NOT FIND ANYTHING WRONG AND WE DROVE IT HOME. ON 1/18/21 WE COULD NOT START THE CAR WE CHARGED THE BATTERY AND TOOK IT BACK TO THE DEALERSHIP. THEY SAID THEY COULD NOT FIND ANYTHING WRONG BUT FOR OUR PEACE OF MIND THEY REPLACED THE BATTERY SENSOR AND KEPT THE CAR FOR SEVERAL DAYS TO START IT AND DRIVE IT AROUND TO TRY AND RECREATE THE ISSUE. THEY COULD NOT RECREATE THE PROBLEM. ON 3/6/21 THE CAR DID NOT START AND WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP INSPECTED THE BATTERY AND THE BATTERY FAILED THE LOAD TEST. BATTERY WAS REPLACED. WE EXPRESSED CONCERN THAT THEY WERE FIXING THE SYMPTOM AND NOT THE PROBLEM, WE ALSO DISCUSSED ERRATIC BEHAVIOR WITH THE REAR GATE ALL THREE TIMES THESE ISSUES HAVE OCCURRED. THE DEALERSHIP THEN DECIDED TO REPLACE THE POWER REAR GATE ECU AND LATCH & ACTUATOR REAR GATE. AFTER RESEARCHING THIS PROBLEM WE HAVE DISCOVERED THIS IS AN ISSUE WITH THE SAME MODEL AND YEAR OF SUBARU VEHICLE AS OURS AND SUBARU HAS NOT DONE ANYTHING TO ADDRESS THE ACTUAL PROBLEM. WE ARE CONCERNED THAT THIS ISSUE WILL CONTINUE AND WE DON'T FEEL WE CAN SAFELY DRIVE OUR CAR FAR FROM HOME BECAUSE OF ITS UNRELIABILITY AND POTENTIALLY PUTTING US IN DANGEROUS SITUATIONS . THE MILEAGE ON THE CAR IS 8800 AND IT IS A 2019 MODEL.

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THE BATTERY WAS DRAINED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO BILL RAPP SUBARU (3446 BURNET AVE, SYRACUSE, NY 13206, (315) 437-2501) WHERE THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.