2019 Subaru Outback

The contact owns a 2019 Subaru Outback. The contact stated that the battery was drained. The battery warning light was illuminated. The vehicle was jumpstarted and taken to an independent mechanic who referred the contact to an authorized dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 3,000.

First of all, I took my car in for an oil change 2 months ago, and they found nothing wrong with my car. However, yesterday, I attended a meeting away from my home. I was in the meeting in the morning for 2 hours. When I returned to my car, without any previous warning whatsoever, it would not start. My car is only 3 years old. I tried to open the hatch to get my jumper cables, but it requires electricity, I also wanted to roll down my windows because it was so hot, but they also only work with electricity. So I could do nothing but call for help. I was lucky that I wasn’t stranded on some remote place where there was no phone signal. I would not feel comfortable going somewhere on my own in my car, until I know exactly what is causing this problem because I don’t think it is safe — and I could be stranded. I had to have my car jump started again this morning. So tomorrow morning, I am taking the car in to have the battery checked. On December 10, 2019 I took my car in to a Subaru Dealership because I had, had another problem with my Subaru Outback, where I opened my back hatch on two separate occasions, but I could not get it to close (in the rain). I believe I called StarLink for help. However, somehow, by random actions just turning the car off and on, and pushing the “close” button on the back door, it finally worked, but I still don’t understand how or why. I ended up stranded at a grocery store and an airport when this happened. When I took it in to get checked at a Subaru dealership, I was told they could find nothing wrong with it.

The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was stationary, he was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated he jumped started the vehicle and started up as needed. The contact stated he continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery replaced. The vehicle was repaired but continued to experience the failure and the battery was replaced for a second time. The contact stated he continues to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 13,563.

There have been numerous problems associated with battery drain and improper function of the vehicle's automatic lift gate. Starting with the first dead battery situation on 12/25/21, there have been a total of 6 dead battery situations with this relatively new, certified pre-owned vehicle. Two new batteries have been provided through a AAA membership, but neither new battery has addressed the situation. The vehicle was taken to its place of purchase (Kendall Subaru of Eugene) on 02/02/22 to have a battery charge test conducted which was described by the dealership as the first and only course of action for the problem. The car passed Subaru's battery charge test and continued to have battery problems. Other than dealing with numerous dead batteries, improper function of the lift gate has also caused frustrating and unsettling conditions. For example, sometimes the automatic lift gate function on the vehicle's trunk won't work and the trunk will stay open. After force-closing the trunk, sometimes a loud beeping noise persists during driving of the vehicle for seemingly arbitrary and lengthy periods of time. Following is a list of dates when battery problems with this vehicle have occurred: 12/25/21; 12/27/21; 1/25/22; 3/21/22; 4/4/22; 5/22/22

Battery drained by approx 50 % in a 12 hour period preventing car from starting. No lights, radio or other electrical feature could be activated. This is the 3rd occurrence of this feature since I purchased the vehicle on 9-28-2020. Supposedly Subaru dealer, Patrick Motors, Worcester, MA replaced the battery in 2020 at that time.

Not driven in a few day (2-3), the battery is dead and need to be jump started again an again!!! VERY FESTRIGHTION!!! Purchased the car (lease sales) 3-1-21 apx. Should have been fix under warranty then before sales, problems very sense. Had to personally buy a jump-starter and charger for my safety. EXPENSIVE!!! as a safety

The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start-up intermittently. The contact stated that the failure had recurred three times however, she was able to restart the vehicle by jumpstarting the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.