2019 Subaru Outback

This Subaru Outback Limited has had multiple instances of dead battery. This has occurred on 4 batteries. We are senior citizens at risk of being stranded. There is a record of Subaru Roadside Service having to tow and jump start the vehicle many times The dealer finds no trouble after charging the battery nor are they aware of fixes. The symptoms are failure to start.

The infotainment system when a phone is hooked up to it via a usb cord it will turn of and begin a repowering process that turns off the rear camera that is part of that system. this does not give you the safety of being able to back up without the rear camera. i have taken my car in to Subaru four time and they have replaced the infotainment system three times in total. i continue to have the same issue with every radio. i have also replaced my phone, usb cords, and have used other people's phones (IOS and Android) with the same issue.

Infotainment system screen is bubbling causing input to the user interface with no driver action. I consider this a safety issue due to the fact I can not turn the system off or deactivate it. The car starts playing music, making phone calls, changing navigation settings ect... This creates a persistent and strong hazard. I can not focus on the road, hear emergency sirens or other cars alerting with their horns.

Over the last month or two the battery has been going dead over night, and sometimes almost immediately after parking it. I understand that there is a class action law suit pending on this issue, and I understand Subaru will replace the cheap small battery with another cheap small battery which is only kicking the can down the road since as far as I know not fixing the underlying electrical issue in the car. I tend to drive some roads that have long stretches of mountainous terrain even though a Federal Highway. No phone service is often and issue and should this problem strike me on one of these trips I may have some problems getting going again.

The automatic liftgate fails to latch and requires extra steps that most car owner would not know to temporarily resolve the issue. My situation has been difficult to replicate. The liftgate will open but not close. It will also close but not open. It will also latch but not securely. This evening, the hatch opened but failed to close. It also latched but found out at 55mph that it was not properly secured when my dog leaned against it. It did not open but the light turned on like a door was opened. This has been a known issue with many other Subaru owners as well. The answer always seems to hold the button for 10 seconds to reset but this does not work every time.

The car is a 2019 Subaru Outback, purchased certified pre-owned in the summer of 2020 from North Park Subaru, San Pedro Ave., San Antonio TX.On 17 July 2022, the vehicle began shuddering, rolling backwards, and the transmission would not go into any gear position after starting it. The only way to keep the car from continuing to roll backwards was to remove the key from the ignition. At that point the vehicle stopped. Afterwards we tried to start it again, the car would go through the same sequence of events. We called a tow truck to have it dropped off at North Park Subaru, San Pedro St., San Antonio TX. It was determined by Subaru technicians the Electronic Control Module (ECM) needed to be reset. That was completed and symptoms could not be mimicked at the dealership. So, the vehicle was returned to us on 20 Jul 2022. On 21 Jul 2022, it malfunctioned again and repeated the symptoms; shuddering, rolling backwards, not going into gear, etc. It was returned to the same Subaru dealership and a few days later we received text messages to test drive it because technicians could not mimic ongoing issues during their test drives. We refused to retrieve our vehicle due to its unsafe condition and filed a complaint with Subaru of America Inc. on 27 Jul 2022.