2018 Subaru Outback

SECOND CRACKED WINDSHIELD IN ONE WEEK. FIRST ONE WAS REPLACED 2/8/18. BOTH TIMES TRAVELED AT LOW TO MODERATE SPEED 25-40 MPH ON LOCAL FWY IN LOS ANGELES, CA. SUNNY MILD, DRY CONDITIONS, NO WIND. SMALL PEBBLE HIT WINDSHIELD. COULDN'T SEE HIT, ONLY HEARD A SMALL CRACK SOUND. DAMAGED WINDSHIELD, FIRST TIME SMALL PEBBLE MARK GREW TO LONG CRACK. INITIAL IMPACT SIZE ABOUT 1.5 - 2 MM. ONE WEEK LATER ANOTHER PEBBLE HIT WINDSHIELD IN SLOW TRAFFIC,35 MPH, NO TRUCKS NEAR BY. SAME SIZE OF MARK. SUBARU REQUIRES THEIR WINDSHIELD REPAIR AT CUSTOMER COST OF $930. WARRANTY DOES NOT COVER ANY DEBRIS DAMAGE, BUT SMALL PEBBLES SHOULD NOT CAUSE THIS KIND OF DAMAGE AND COSTS. HAD A GRAND CHEROKEE 184K MILES AND NEVER A CRACK OR DING, NEVER ISSUE FOR OUR 2005 SAAB, OR ANY OREVIOUS VEHICLE. SHOULD NOT COST US $1860 MONTH ADDITIONAL TO MAINTAIN CAR, PLUS SAFETY ISSUE. ACCORDING TO SUBARU CORPORATE: DOES NOT RECOMMEND US TO DRIVE IT WITH I-SITE CAMERA WITH A DAMAGED WINDSHIELD. THEY SAY THAT THE GLASS IS THINNER/LIGHTER IN ORDER TO WORK WITH CAMERA AND BE MORE FUEL EFFICIENT/LIGHTER. CARS SHOULD BE ABLE TO WITHSTAND NORMAL DRIVING AND ROAD CONDITIONS.

TL* THE CONTACT OWNED A 2018 SUBARU OUTBACK. WHILE REVERSING IN THE DRIVEWAY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND WHEN DEPRESSED TO THE FLOORBOARD. THE VEHICLE OVERTURNED AND CRASHED IN THE DRIVEWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE SIDE CURTAIN AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE AGENCY. THE INDEPENDENT MECHANIC STATED THAT THE BRAKES FAILED TO WORK WHILE LEAVING THE CRASH SITE; THEREFORE, THE VEHICLE WAS TOWED TO AN INDEPENDENT SALVAGE LOT. THE CONTACT CALLED FLATIRON SUBARU (5995 ARAPAHOE AVE, BOULDER, CO 80303, (877) 464-2714) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-374723133. ADDITIONALLY, AN INVESTIGATION TEAM COLLECTED THE DATA BOX. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS NOT AVAILABLE.

ON START UP OF VEHICLE THE RADIO AUTOMATICALLY COMES ON AT A LOUD VOLUME AND CANNOT BE ADJUSTED OR TURNED OFF FOR A COUPLE OF MINUTES. THIS IS VERY DANGEROUS WHEN TRYING TO BACKUP OR MOVE OUT OF A PARKING SITUATION. I HAVE BEEN INFORMED BY SUBARU MECHANICS THAT THERE IS NO WAY TO KEEP THE RADIO FROM AUTOMATICALLY COMING ON WHEN I START THE CAR. OTHER OWNERS HAVE ALSO COMPLAINED ABOUT THIS FEATURE. THIS HAS BEEN A PROBLEM SINCE I PURCHASED THE CAR 7/4/18

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.

WINDSHIELD SEVERELY CRACKED,POSSIBLY FROM SMALL PEBBLE AT APPROX 35 MPH APPROACHING FWY ON RAMP. WE WERE INFORMED BY CORPORATE THAT THE WINDSHIELD GLASS IS 'SENSITIVE' DUE TO THE 'EYE SIGHT' FEATURE CALIBRATED WITH THE WINDSHIELD. WINDSHIELD NEEDS TO BE REPLACED - AT OWNERS EXPENSE AT $1100. SIZE OF INITIAL IMPACT DAMAGE MARK ON WINDSHIELD WAS 1/16' OR 1-2MM. NEXT DAY IT SPREAD TO SEVERAL INCHES WHILE CAR WAS PARKED. SMALL PEBBLES OR COMMON ROAD DEBRIS SHOULD NOT CAUSE WINDSHIELD FAILURES ESPECIALLY IN VEHICLES THAT ARE ALL WHEEL DRIVE FOR OFF-ROAD. READ THAT OTHER VEHICLES OF SAME YEAR AND MODEL ARE ALSO EXPERIENCING WINDSHIELD FAILURE.

I GOT INTO MY CAR, IT PARKED, CLOSED THE DOOR, HEARD SOMETHING FALL AND WHEN I CHECKED TO SEE WHAT THE NOISE WAS MY ENTIRE REAR WINDOW ON THE HATCH WAS SHATTERED. I CALLED THE DEALERSHIP AND THEY SAID THEY DON'T COVER IT UNDER WARRANTY AND THAT I WOULD NEED TO FIX IT ON MY OWN, THEY ALSO SAID ANY OF THE WARRANTIES I PURCHASED ALSO DONT COVER IT. THEY ALSO MENTIONED THAT 4 PEOPLE ALSO CALLED THIS SAME WEEK WITH THIS ISSUE. I HAD A HATCH BACK CAR FOR 15+ YRS BEFORE PURCHASING THIS SUBARU AND THIS NEVER HAPPENED. JUDY DIDNT SEEM RIGHT.