2018 Subaru Outback

SINCE THE CAR HAS BEEN BRAND NEW, A HALF GALLON OF COOLANT HAS NEEDED TO BE ADDED TO THE CAR ON A MONTHLY BASIS. NO LEAKS HAVE BEEN DETECTED. THERE HAS ALWAYS BEEN A VERY STRONG ODOR OF BURNING COOLANT. DEALER STATES THIS IS NORMAL FOR THE 2.5L ENGINE, SO THERE IS NOTHING TO REPAIR, JUST KEEP AN EYE ON THE COOLANT LEVEL. I FILED A COMPLAINT WITH SUBARU OF NORTH AMERICA, AND RECEIVED A SIMILAR RESPONSE. BOTH THE DEALER AND SUBARU STATE IT IS UNKNOWN HOW TO REPAIR THIS ISSUE AS THEY CAN NOT IDENTIFY THE PROBLEM CAUSING THE LOSS OF COOLANT. DEALER JUST KEEPS TOPPING OFF THE SYSTEM, AND STATING THAT THEY STILL HAVE NO SOLUTION.

I BOUGHT MY CAR BRAND NEW IN MARCH OF 2018. AFTER ONLY 1 YEAR THE WINDSHIELD CRACKED. I DID NOT SEE WHERE THE INITIAL CHIP WAS AND CAME OUT TO MY CAR ONE MORNING AND SAW THE WINDSHIELD COMPLETELY CRACKED. I WAS SHOCKED AT HOW EXPENSIVE THE RECALIBRATION WAS SO I FILED AN INSURANCE CLAIM. I STILL HAD TO PAY AROUND $300 TO GET IT FIXED BECAUSE AGAIN, RECALIBRATION COSTS AN EXORBITANT AMOUNT FOR SOME REASON. AFTER FURTHER REVIEW I GOT OFF LIGHT AS HAVING IT DONE BY THE DEALERSHIP WAS QUOTED TO ME AS COSTING $850. IT IS NOW ONLY 7 MONTHS LATER AND MY WINDSHIELD IS CRACKED ALL THE WAY ACROSS AGAIN. I DIDN'T SEE THE CHIP AT FIRST UNTIL IT HAD BEGUN TO CRACK A TINY AMOUNT. AS I WAS DRIVING IN THE CITY IT SPREAD ALL THE WAY ACROSS THE WINDSHIELD. BECAUSE I SAW IT EARLY I PLANNED TO GET IT FIXED THE NEXT DAY TO HOPEFULLY AVOID ANOTHER FEW HUNDRED DOLLARS OF EXPENSE. UNFORTUNATELY, IT SPREAD ALL THE WAY ACROSS THE WINDSHIELD MAKING IT IRREPARABLE WITHIN 30 MINUTES OF MY FINDING IT. AGAIN, THIS WAS WITH ME DRIVING LESS THAN 30 MPH WITH NO HEAT ON BECAUSE IT'S COLD OUTSIDE AND I KNOW HOT AND COLD MAKE IT WORSE. I HAVE NEVER HAD A WINDSHIELD CRACK LIKE THIS AND MORE THAN ONCE WITHIN A 1 YEAR TIME FRAME. THESE WINDSHIELDS SEEM TO BE MADE VERY CHEAPLY AT THE EXPENSE OF SAFETY. I CAN'T AFFORD TO MAKE ANOTHER INSURANCE CLAIM OR PAY THIS OUT OF POCKET. I TOOK EVERY PRECAUTION AS A DRIVER AND THIS STILL HAPPENED. I WILL NEVER BUY ANOTHER SUBARU AND MAY SELL THIS ONE IF THIS KEEPS HAPPENING BECAUSE I SIMPLY CANNOT AFFORD TO FIX THIS ALL OF THE TIME AND MORE IMPORTANTLY I SHOULDN'T HAVE TO.

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED A CRACK ON THE WINDSHIELD FROM THE CENTER ALL THE WAY TO THE TOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

WINDSCREEN IS EASILY CRACKED BY ANY PEBBLES THAT KNICK THR SHIELD. FIRST TIME THE SCREEN WAS HIT BY A PEBBLE FROM A MOVING VEHICLE AND THE CRACK SPREAD ALL THE WAY ACROSS THE SCREEN. HAD TO REPLACE IT WITH ANOTHER SUBARU GLASS. NOT EVEN 2 WEEKS IN ANOTHER PEBBLE HITS AND CHIPS..THEN A COUPLE WEEKS LATER AGAIN, ANOTHER PEBBLE CRACKS THE SCREEN. ANYTHING THAT HITS THE GLASS SEEMS TO PUT KNICKS AND CRACKS. OTHER CARS WE'VE OWNED HAVE BEEN HIT HARDER AND NOT HAD ANY DAMAGE. NOT SURE WHAT THESE SUBARU GLASS SCREENS ARE MADE OF, BUT I ASSUME THE MOST DELICATE OF MATERIALS NOT SUITED FOR WINDSHIELD USE. ALL TIMES HIT WITH ROCKS FROM MOVING VEHICLES WHILE MY CAR WAS ALSO IN MOTION ON A HIGHWAY.

I HAD OWNED MY 2018 SUBARU OUTBACK FOR ABOUT 6 MONTHS. I WAS DRIVING ON A STATE HIGHWAY WHEN MY WINDSHIELD WAS HIT WITH A SMALL ROCK. IT CAUSED A SMALL CRACK IN THE WINDSHIELD. I USUALLY CAN GET TO TOWN AND HAVE THESE FILLED WHEN THIS HAS HAPPENED IN MY OTHER VEHICLE. BY THE TIME I DROVE THE 20 MILES TO TOWN TO GET IT FILLED IT HAD RAN AND CRACKED THE WHOLE MIDDLE SECTION OF MY WINDSHIELD. I WAS SHOCKED THAT IT HAD COMPLETELY RUINED THE WINDSHIELD. I CALLED MY DEALER WHO INFORMED ME IT WOULD COST ABOUT $600 TO $700 TO REPLACE THE WINDSHIELD. AND ABOUT 500 TO CALIBRATE THE EYESIGHT ON THE CAR. AGAIN I WAS SHOCKED. HE THEN REFERRED ME TO A WINDSHIELD COMPANY IN MY AREA TO REPLACE IT AT A $350 COST TO ME. I DID NOT TAKE ANY PICTURES AS I DID NOT REALIZE THIS WAS GOING TO BE A THING WITH THE VEHICLE. SINCE THEN I HAVE HAD OVER 8 CHIPS FIXED IN THE WINDSHIELD. IT SEEMS LIKE EVERY TIME I TRAVEL IT GETS HIT. WHICH IS STRANGE BECAUSE MY OTHER VEHICLE VERY SELDOM GETS HIT. I TRY NOT TO DRIVE BEHIND VEHICLES AS IT SEEMS MY WINDSHIELD IS IN AN ANGLE THAT IS HIT IF ANYTHING COMES UP OFF THE ROAD. THIS IS FRUSTRATING AND EXPENSIVE AND MESSES WITH MY EYESIGHT ON THE CAR.

I HEARD THE NOISE OF A PEBBLE HITTING THE WINDSHIELD ON THE HIGHWAY TRAVELING BETWEEN 60 AND 70 MPH. LESS THAN A MINUTE LATER, A CRACK APPEARED VERTICALLY FROM THE BOTTOM CENTER OF THE WINDSHIELD. LATER, THE CRACK BECAME A "T" AND GREW HORIZONTALLY. THE NEXT DAY WHEN THE WINDSHIELD DEFROSTER WAS ON, THE CRACK CONTINUED TO GROW TO ABOUT A FOOT AND A HALF. THE WINDSHIELD HAD TO BE REPLACED AT THIS POINT.