2018 Subaru Outback

I HAVE A 2018 SUBARU OUTBACK (LESS THAN 2 YEARS OLD). DRIVING ON THE HIGHWAY AND HEARD A GLASS CRACK. THEN I NOTICED THAT THERE WAS A LARGE WINDOW CRACK STARTING FROM THE BOTTOM OF THE WINDSHIELD (DRIVER SIDE WINDSHIELD WIPER) AND CURVING UPWARDS TOWARDS THE CENTER. PULLED OVER TO CHECK, AND THERE WAS NO SIGNS OF OBVIOUS ROCKS HITTING THE WINDSHIELD WHERE THE CRACK APPEARED. I RECALL DRIVING IN THE MORNING AND AS THE WEATHER WARMED UP THE WINDOW CRACK OCCURRED. NOT SURE IF TEMPERATURE MAY HAVE CAUSED THIS, BUT IN ANY CASE THE WINDSHIELD SHOULD NOT BE CRACKING ON ITS OWN WITHOUT OBVIOUS SIGNS OF IMPACT BY OBJECTS. I BELIEVE THIS TO BE A DEFECTIVE WINDSHIELD ISSUE.

WE OWN 2 2018 SUBARU OUTBACKS. WE HAVE HAD TO REPLACE THE WINDSHIELD IN EACH ONE TWICE (A PIECE) AND ONE OF THEM HAS A CRACKED WINDSHIELD AGAIN. AFTER LOOKING ON LINE I FIND THAT WE ARE NOT THE ONLY ONES WHO HAVE HAD TO REPLACE THE WINDSHIELDS MULTIPLE TIMES. THE DEALERSHIPS CONTINUE TO SAY THE WINDSHIELDS ARE CRACKING BECAUSE OF ROCK CHIPS. NONE OF OUR OTHER CARS' WINDSHIELDS ARE CRACKING. THE LAST ONE CRACKED WHEN THE CAR WAS SITTING IN THE GARAGE AND HAD NOT BEEN DRIVEN. SINCE THIS HAPPENED 5 TIMES WITH 2 VEHICLES SOME OF THE QUESTIONS YOUR FORM ASKED DID NOT APPLY. SUCH AS HOW FAST WERE WE GOING (SOMETIMES 55,65 OR 0) WHAT DATE DID THIS OCCUR (5 DIFFERENT DATES) AT WHAT MILEAGE 5 DIFFERENT ONES BUT THEY ARE ON THE 4 INSURANCE CLAIMS I ATTACHED. THE 5TH ONE WE HAVE NOT FIXED YET. WHY? IT'S JUST GOING TO BREAK AGAIN. WE ARE GOING TO HAVE TO REPORT IT TO OUR INSURANCE COMPANY, OUR RATES ARE GOING THROUGH THE ROOF NOW BECAUSE OF ALL THESES CLAIMS AND THEN THERE IS HASSLE TO GET IT FIXED. NOT WORTH IT TO HAVE IT BREAK A MONTH OR TWO DOWN THE LINE. I AM NOT SURE MY FILES DOWNLOADED TO YOU. I HAVE THE HARD COPIES JUST IN CASE. THANK YOU FOR YOUR HELP!

ON RETURNING TO PARKED CAR MID-DAY ON 2/2/2020 (A MILD WINTER DAY, PARKED IN SHADE AT SKI RESORT), I SAW A T SHAPED CRACK ON LOWER PART OF WINDSHIELD JUST ON PASSENGER SIDE OF CENTER. THERE WAS NO CHIP OR DENT OR CRACK IN THE CENTRAL WINDSHIELD WHEN I PARKED THE CAR. I DIDN'T SEE OR HEAR AN IMPACT TO THE WINDSHIELD ON THE DRIVE THAT MORNING. OVER THE COURSE OF THE NEXT 10 DAYS, THIS HAS GROWN, EXTENDING TO THE BOTTOM OF THE WINDSHIELD AND ACROSS ABOUT HALF THE WIDTH OF THE WINDSHIELD.

MY 2018 SUBARU OUTBACK HAS BRAKE FADE STOPPED IN TRAFFIC, BRAKE LOSS (PETAL GOES TO FLOOR) AFTER BEING PARKED OR DRIVING, AND BRAKE LOSS IN X-MODE ( X MODE FEATURE CONTROLS BRAKING/SPEED ON STEEP SLIPPERY ROADS.SUBARU DEALER MADE 4 UNSUCCESSFUL REPAIR ATTEMPTS. SUBARU OF AMERICA FLEW IN A FIELD ENGINEER, TIED UP MY CAR 3 WEEKS BUT WAS UNSUCCESSFUL ALSO. MATHEW IN A RECORDED MESSAGE SOA'S SERVICE REP.CONFIRMED THE BRAKE ISSUES & CLAIMED SOA WAS TESTING ALL BRAKE COMPONENTS. ON 01/07/2020 MY 2018 SUBARU ,STILL UNDER NEW CAR WARRANT, FAILED TO PASS A NY STATE MOTOR VEHICLE INSPECTION. I CAN NOT LEGALLY DRIVE MY VEHICLE ON NY ROADS. SOA OFFERED ME $ 2,500.00 TO GO AWAY. I HAVE MADE VIDEOS OF MY BRAKE LOSS IT OCCURS SO FREQUENTLY. NHTSA HAS SEVERAL BRAKE FAILURE COMPLAINTS WITH ROLL OVER, INJURIES & 5 CAR PILE UPS. I BELIEVE SOA REFUSES TO HELP ME IN ORDER TO CIRCUMVENT A RECALL. THE 2017 OUTBACK HAD A BRAKE FADE ISSUE THAT SOA DID A SECRET REPAIR ACCORDING TO ONLINE INFO. PLEASE SHARE THIS INFORMATION.

REAR TRAILING ARM SNAPPED RENDERING VEHICLE UNSAFE TO DRIVE - THE REAR TRAILING ARM SNAPPED. IT LOOKS APPARENT IT WAS SLOWLY FAILING AS SOME PARTS OF THE FRACTURE ARE RUSTED OUT. THE PART NUMBER IS 20250AL02A. THESE PARTS WERE DESIGNED WITH VERY THIN WALLS AND MAY BE THE REASON WHY IT FAILED. I GOT LUCKY THAT THE VEHICLE WAS JUST OFF THE HIGHWAY BEFORE I HEARD A CLUNKING NOISE, BRAKING AT HIGHWAY SPEEDS WOULD HAVE CAUSED THE VEHICLE TO FLIP OVER AS THE VEHICLE WAS NOT STABLE AT ALL DURING THE FAILURE. HERE ARE SOME PHOTOS OF THE FAILURE. THESE PHOTOS WERE TAKEN THE DAY OF THE FAILURE, FEBRUARY 8TH, 2020.

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE HIS WIFE WAS PULLING INTO A PARKING LOT, THE ENGINE REVVED, AND WITH THE DRIVER'S FOOT ON THE BRAKE, THE VEHICLE ACCELERATED AND WENT OVER THE PARKING CURB AND CRASHED INTO AN EMBANKMENT IN ANOTHER PARKING LOT. THERE WAS NO WARNING. THE CONTACT STATED THAT HIS WIFE COMPLAINED ABOUT AN UNKNOWN LIGHT THAT ONCE FLASHED ON THE RIGHT SIDE OF THE DASHBOARD. THE CONTACT STATED THAT THE LIGHT DID NOT STAY ON. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THERE WAS NO INJURY AND NO POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE (ANDERSON SUBARU LOCATED AT 7050 PENSACOLA BLVD, PENSACOLA, FL 32505), WHERE THE TECHNICIAN STATED THAT THE VEHICLE OPERATED AS INTENDED. THE TECHNICIAN OFFERED TO HAVE AN ENGINEER EVALUATE THE FAILURE BUT WARNED THAT IT WOULD TAKE THREE TO FOUR MONTHS TO BE COMPLETED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. *DT*JB