2018 Subaru Outback

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT WARNING. THE CONTACT STATED THAT CRACK EXPANDED OVER TIME. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *LN*JB

WHILE DRIVING ON A TRIP, A CRACK APPEARED ON THE LOWER PASSENGER PORTION OF THE WINDSHIELD AND PROCEEDED TO GROW UP AND ACROSS THE WINDSHIELD OVER THE NEXT 24 HOURS. OFTEN TIMES THE CRACK GROWTH WAS OBSERVABLE. SUBARU WOULD NOT COVER BECAUSE THE CRACK HAD ALREADY EXCEEDED THEIR SIZE LIMIT BEFORE IT COULD GET INTO A SHOP. NO PRECEDING EVENT, LIKE A ROCK HITTING THE WINDSHIELD, WAS OBSERVED. THE LOCATION OF THE DIVOT WAS TOO LOW AND CLOSE TO THE WIPER BLADE FOR A ROCK AT HIGHWAY SPEED.

I OWNED A 2018 SUBARU OUTBACK FOR ABOUT A YEAR. IN THAT YEAR MY WINDSHIELD CRACKED THREE TIMES ACROSS MORE THAN HALF OF THE WINDSHIELD UPON IMPACT OF A TINY ROCK. THE FIRST TIME IT HAPPENED I WAS STOPPED IN A PARKING LOT, AND TURNED ON MY AC WHICH CAUSED THE WINDSHIELD TO SPLIT- I COULDN'T EVEN FIND A CHIP THAT CAUSED THE HUGE CRACK. THE COST TO REPLACE WAS OVER $800 EACH TIME SO I SOLD THE VEHICLE AFTER THE THIRD TIME. THE FIRST CRACK WAS IN APRIL 2019 AND THE LAST WAS IN AUGUST 2019. I INVOLVED MY LOCAL SUBARU DEALER THAT I PURCHASE THE CAR FROM, AND THEY TOLD ME THAT IT WAS HOT OUT AND THAT'S WHY THE GLASS WAS CRACKING, BUT I'VE NEVER SEEN A WINDSHIELD BEHAVE IN THAT MANNER BEFORE, NO MATTER THE TEMPERATURE.

I OWN A 2018 SUBARU OUTBACK AND THE WINDSHIELD CRACK FOR NO REASON WHILE I WAS DRIVING. WHEN I WENT TO REPLACE IT SAFELITE GLASS WAS IN ABLE TO RECALIBRATE THE EYESIGHT CAMERA. THEY TRIED TO SWITCH THE AFTERMARKET WINDSHIELD WITH AN OEM WINDOW AND IT DIDN'T WORK AND SENT ME TO THE SUBARU DEALER TO RECALIBRATE. THIS DIDN'T WORK EITHER SO THEY HAD TO REPLACE THE EYESIGHT CAMERA. SAFELITE STAYED THIS HAPPENS A LOT WHEN THEY REPLACE WINDSHIELDS BECAUSE THE CAMERAS ARE NOT PROTECTED SO IF A LITTLE DUST GETS ON IT WHILE THEY CHANGE THE WINDSHIELD IT CAN SCREW UP THE CAMERAS ABILITY TO RECALIBRATE. THEY ALSO ADVISE IT'S A KNOW ISSUE WITH SUBARU'S BUT THEY HAVE DONE NOTHING TO RESOLVE IT

DURING 4TH WEEK AUGUST 2019, I MADE AN EMERGENCY STOP ON THE SHOULDER ON INTERSTATE 90. THERE WAS USUAL TRAFFIC, NOT SURE IF THERE WAS A TINY ROCK WHICH CAME FLYING ON MY WINDSHIELD, I HAVEN'T HEARD ANY NOISE NOR I HAVE SEEN ANY CHIPPING. THE NEXT MORNING I WOKE UP TOO SEE A TINY CRACK, IMMEDIATELY I CONTACTED MY INSURANCE AND LOCAL CAR DEALERSHIP TO FIND OUT COST'S, BUT AS IT WAS WEEKEND, I WASNT ABLE TO GET A SLOT. 2 DAYS LATER I SEE A NICE FINE CRACK ACROSS THE SCREEN, THIS WAS A BAD SURPRISE FOR ME, I USED A MAZDA FOR 3 YEARS BEFORE AND DEFINITELY TRAVELED A LOT, WITH TINY ROCKS FLYING ON THE WINDSHIELD, BUT IT NEVER EVER CRACKED. WITH SUBARU I AM SHOCKED, I FELT GLASS QUALITY TO BE EITHER FRAGILE OR COMPOSITION OF WINDSHIELD GLASS MAY BE COMPROMISED(OR POOR). I AM NOT SURE IF THE COMPANY HAS NOTICED THIS COMPLAINTS. WHEN I SPOKE TO 3RD PARTY GLASS VENDOR HE TOLD ME THAT THERE ARE MANY SUBARU OUTBACKS WHICH HAD SEEN SIMILAR ISSUES. ON TOP OF IT, I WAS TOLD THAT THERE IS A CHARGE OF ~250$ TO ADJUST SMART LENS, WHICH IS RIDICULOUS, SO IN SUMMARY WHEN A WINDSHIELD CRACKS IT TAKES 350$ GLASS + 250$ LENS CORRECTION = 600$, WHICH I FEEL IS HIGHLY IN-JUSTIFIED. THERE HAS TO BE SOMEONE WHO NEEDS TO TAKE A LEGAL ACTION AGAINST THE COMPANY.