2018 Subaru Outback

In the past 6 months, the electrical system of my 2018 Outback has completely shut down on at least 4 occasions. I required several jump starts with the car parked in the garage, no doors left open, and no lights left on. I took it to the dealership where I was basically accused of lying because I “must have left something on”. I tried to assure the staff that I did not. They gave me a new battery and 4 weeks later I walked out to a dead car again today. I started searching online and found that Subaru is well aware that this problem has been a frequent occurrence with Outbacks dated 2016-2020, and there is a class action lawsuit against the company because they have failed to issue a recall. After my husband figured out that something must be pulling on the battery, we turned off all the safety features of the car. Within 7 days of turning them back on, the battery was dead. I specifically bought this car for safety reasons. What good is it if I can’t use the safety features?

The contact owns a 2018 Subaru Outback. The contact stated that while driving at various speeds, the brakes were inadvertently engaging. No warning lights were illuminated. The vehicle had not yet been taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,100. The contact noted that they made this complaint in error.

The contact owns a 2018 Subaru Outback. The contact stated that there was a crack on the front windshield. There was no impact on the front windshield that could have caused the crack. The vehicle was not yet diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 37,887.

The contact owns a 2018 Subaru Outback. The contact stated that a small rock struck the front windshield, causing a 2-foot crack. The front windshield was previously replaced twice within the last month for the recurring failure. The vehicle was taken to the dealer, where it was determined that the front windshield needed to be replaced. The dealer referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,450.

The windshield on our 2018 Subaru Outback is now on its third cracked windshield in the last 12 months. Each time, a crack has formed on the edges of the windshield after a small pebble or other debris from the road is kicked up. Across this same timespan, I've had similar frequency of debris striking the windshield of my 2015 VW Golf, and have only had a small chip in the windshield that was repairable easily. Yes, different vehicles. However, in each incident both vehicles were travelling at similar rates of speeds, similar following distances, neither time behind any large vehicles (dump trucks, semi trailers, concrete mixers, etc). This is simply something being thrown up from the road. This is full on unacceptable. There are other lawsuits and class action suits against Subaru for slightly older models and I highly doubt that any meaningful changes to the design were introduced between the 2015-2016 Outback and the 2017-2019 Outback models. Reasoning being that the class action lawsuit was filed in 2017. By that point, the new models are already rolling off the production line. No way that anything substantial could have changed at that point.

Driver seat is loose. Noise when travelling or even stopped. Bolts to the floor are tight but the seat is loose above them. Excess movement. Brought it in after 2 weeks of new purchase and they repaired bushings according to service. Noise recurs 2022. Dealer refuses to repair under any warranty. Suggests bottom seat replacement at owners expense.

The head unit touch screen is delaminating making it difficult to see the backup camera view while backing the vehicle up. The unit is also constantly switching through radio stations and makes phone calls when I have my phone hooked up to the vehicle to charge it. I cannot turn the unit off. This is vary distracting while I drive. It is unsafe to drive while while the unit in use, due to the constant radio and screen switching as well as the delaminated screen causing visibility issues while trying to use the backup camera.