2018 Subaru Outback

The battery completely dies after at-least 3 days of not driving the vehicle. Within a few weeks of driving the car off the lot in 2017 (new from the dealership), the car would not start after not being driven over the weekend. I had the car jump started. It happened again the next week after a long weekend of not driving the vehicle. I had it jump started the drove it to the dealership. I was told there was nothing wrong with the vehicle or the batter. It happened again the next weekend and I had to get it jump started again. Since then I have not left the car un-driven for more than a couple of days. On June 18, I took the car for an oil change and was told i needed a new battery. I replaced the car battery that same day. Hooked everything up and the car started just fine. I check all interior lights and headlights to make sure they were all off. The next day, I go to start the car and my battery is completely drained. There is an issue with the car where it is draining the battery. I don't know if replacing the battery caused some kind of software reset, but now i'm having issues with a full brand new battery being drained overnight.

My wife and I, financed our brand new 2018 Subaru Outback Premium from World Subaru, 688 Shrewsbury Ave., Tinton Falls, New Jersey 07701, in June 2018. There are 3 main problems with the car, but I’ll only be addressing the most recent one. The main people in this situation is myself-[XXX], my wife-[XXX], Subaru, Owner and General Manager-Joe Wajda, Service Advisor-Rudolph J DeGaetano, and Fixed Operation Director-Lou Zuluaga. The 2018 Subaru was brought in for an oil change filter, etc., on April 19, 2021 and I went right up to the service advisor Rudolph J DeGaetano to tell him besides the oil change and filter to please take a look at this back tire wear, on the edges to about an inch in, its bald, about 3 inches then full thread all the way around the tire, Rudolph said you need an alignment, so I told him to do it with the oil change and filter, so when they were done Rudolph came back to me and I paid $165.47, with this Rudolph showed me the alignment paper and said this can’t be fixed, no mater what you do, the right front caster in red at 4.3 cannot be fixed. And as you see on the original paper, on the right front caster in red, it can’t be fixed. But at the bottom in red it states, “*ONE OR MORE VALUES ARE NOT WITHIN SPECIFICATION. TIRE WEAR, HANDLING AND SAFETY PROBLEMS MAY RESULT”. SO ITS TELLING ME THE CAR IS UNSAFE TO DRIVE AND WORLD SUBARU CANT FIX IT. I TOLD RUDOLPH THATS UNEXCEPTABLE. Texted owner and General manager Joe Wojda who turned it over to Fixed Operation Director Lou Zuluaga who in turn sent me a text, that it could be the body of the car. I explained to Rudolph that Subaru had a big problem with the new ascents, and it either would cost Subaru to much to fix or they couldn’t fix it, and subaru gave them all brand new Ascents, but what about my car we bought brand new, they expect my wife to drive an unsafe vehicle???[XXX]-[XXX] [XXX] Owner Joe Wajda-732-741-6200 Lou and Rudolph-same number PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUAN

I bought a new 2018 Subaru Outback in June 2018. It has been a very good vehicle except for the CVT which Subaru has had issues with for years. The CVT hesitates and shudders and detracts from the performance and safety of the vehicle. I have spoken with the dealer as well as Subaru of America They have extended the CVT warranty to 10 years 100k miles but only if the CVT breaks to the point where the vehicle will not operate. I do all my service at the dealer and have asked if Subaru would replace the CVT to make it run better and safely. They said that Subaru will only do that if and when the CVT breaks and does not operate. I would hope that NHTSA can get Subaru to replace the CVT if it operates in an inferior way.

Since June of 2020, my 2018 Subaru Outback has now had four cracked windshields with little to no explanation. The first crack was repaired by a Subaru dealership, only to crack again within 24 hours. The same dealership refused to cover the cost of the second windshield replacement. Then in Nov 2020, it cracked again and a different Subaru dealership did cover the cost of the third windshield replacement, but only after filing a compliant with Subaru Corporate. Now in May 2021, the windshield has cracked again with little to no impact and needs to be replaced. Each time the windshield cracked, it significantly spread across the the windshield within hours, and poses a risk to driving. Please assist, as I am aware of active lawsuit for this same type of car misfunction occurring with other 2018 Subaru models, and cannot afford to have a car continue to have this issue.

My Subaru Starlink Infotainment System has been inoperative since my local dealer attempted to install an update. The update is on back order. I was not informed that this system is no inoperative and if I were in a collision or other emergency the system would not be able to notify 911 dispatchers of my emergency or location. There are now warning lights to tell me the system is inop. I contacted Subaru of America and they provided me with a phone number to Starlink. They are not accepting responsibility. Starlink has refused to provide a refund. There was a class action lawsuit against Subaru that was filed in 2017.

I WAS PARKING MY 2018 SUBARU OUTBACK PREMIUM NEXT TO MY HOUSE ON MY PARKING SPOT, MY FOOT WAS ON A BRAKE PEDAL, IT LEFT AROUND 50'' TO COMPLETE A PARKING, LIKE SUDDENLY MY CAR START MOVING FORWARD EVEN THAT I WAS STRONGLY PRESSING BRAKE PEDAL, CAR WENT OVER CURB AND HIT A PALM TREE THAT IS NEXT TO MY PARKING SPOT. CAR SUDDENLY ACCELERATED AND I WAS NOT ABLE TO CONTROL THE CAR. CAR FRONT BUMPER, GRILL, RADIATOR WAS DAMAGED. TODAY, MY CAR IS IN BODY SHOP. IT WAS VERY SCARE EXPERIENCE. FROM MY BACKGROUND I AM DRIVING 12 YEARS WITHOUT ANY CAR ACCIDENT.

THIS CAR HAS HAD BATTERY DRAINAGE ISSUES SINCE I PURCHASED IT NEW IN 2017. IT HAS ONLY 10,000 MILES ON IT AND AND IS ON IT'S 3RD BATTERY. THE CAR MUST BE JUMP-STARTED IN ORDER TO DRIVE IT. THE PROBLEM OCCURS IF I DRIVE THE CAR FOR A SHORT TRIP. IT ALSO OCCURS IF I TAKE LONGER TRIPS (I.E. 100 MILES) IN THAT THE BATTERY WILL BE DELETED IF I DO NOT DRIVE IT WITHIN 7 DAYS OR SO, I HAVE HAD THIS CAR JUMP-STARTED PROBABLY 20-30 TIMES. THE DEALERSHIP CONTINUALLY BLAMES ME FOR THE PROBLEM AND SAYS I SHOULD NOT EXPECT THE CAR TO START IF I DO NOT START IT EVERY DAY. MOST OF THE TIME, I HAVE TO BORROW MY MOTHER'S BUICK TO HAVE A WORKING CAR. BECAUSE THE BATTERY IS CONSTANTLY DYING, THE POWER WINDOWS DO NOT WORK AND HAVE TO BE RESET AFTER EACH BATTERY DRAINAGE. I OWNED A 2014 SUBARU OUTBACK PRIOR TO TRADING UP TO THE 2018 MODEL. I HAVE THE EXACT DRIVING HABITS NOW AS I DID WITH THE 2014 MODEL. THE 2014 MODEL NEVER HAD ANY ISSUE STARTING. I HAVE RECENTLY LEARNED THAT THERE IS A CLASS ACTION LAWSUIT FILED BY OTHER SUBARU OWNERS WITH THE EXACT PROBLEM I'M HAVING. I CANNOT FULLY EXPRESS HOW DEEPLY I HATE THIS CAR AND REGRET TRADING UP. IT IS NOT RELIABLE. I HAVE PURCHASED A NOCO BOOST PLUS TO START MY CAR EACH TIME SO THAT I DON'T HAVE TO CONSTANTLY CALL TOW SERVICES. THE BATTERY ON THIS CAR IS NOT SUFFICIENT TO START THE CAR AND THE DEALERSHIP WILL ONLY REPLACE IT WITH ANOTHER INSUFFICIENT BATTERY. I WOULD ALSO LIKE TO ADD THAT THE DEALERSHIP CLAIMS MY LOW MILEAGE IS THE REASON MY CAR WON'T START, CLAIMING I DON'T DRIVE IT ENOUGH. THIS IS INFURIATING. I HAVE REPEATEDLY TOLD THE SERVICE MANAGER THAT IT HAS LOW MILEAGE BECAUSE IT DOES NOT START AND I CANNOT DRIVE IT, AND BORROWED MY MOTHER'S CAR FOR THE FIRST 2 YEARS BECAUSE OF THE BATTERY ISSUES ON THE SUBARU. THEY DO NOT CARE.