2018 Subaru Outback

WE OWN 2 2018 SUBARU OUTBACKS. WE HAVE HAD TO REPLACE THE WINDSHIELD IN EACH ONE TWICE (A PIECE) AND ONE OF THEM HAS A CRACKED WINDSHIELD AGAIN. AFTER LOOKING ON LINE I FIND THAT WE ARE NOT THE ONLY ONES WHO HAVE HAD TO REPLACE THE WINDSHIELDS MULTIPLE TIMES. THE DEALERSHIPS CONTINUE TO SAY THE WINDSHIELDS ARE CRACKING BECAUSE OF ROCK CHIPS. NONE OF OUR OTHER CARS' WINDSHIELDS ARE CRACKING. THE LAST ONE CRACKED WHEN THE CAR WAS SITTING IN THE GARAGE AND HAD NOT BEEN DRIVEN. SINCE THIS HAPPENED 5 TIMES WITH 2 VEHICLES SOME OF THE QUESTIONS YOUR FORM ASKED DID NOT APPLY. SUCH AS HOW FAST WERE WE GOING (SOMETIMES 55,65 OR 0) WHAT DATE DID THIS OCCUR (5 DIFFERENT DATES) AT WHAT MILEAGE 5 DIFFERENT ONES BUT THEY ARE ON THE 4 INSURANCE CLAIMS I ATTACHED. THE 5TH ONE WE HAVE NOT FIXED YET. WHY? IT'S JUST GOING TO BREAK AGAIN. WE ARE GOING TO HAVE TO REPORT IT TO OUR INSURANCE COMPANY, OUR RATES ARE GOING THROUGH THE ROOF NOW BECAUSE OF ALL THESES CLAIMS AND THEN THERE IS HASSLE TO GET IT FIXED. NOT WORTH IT TO HAVE IT BREAK A MONTH OR TWO DOWN THE LINE. I AM NOT SURE MY FILES DOWNLOADED TO YOU. I HAVE THE HARD COPIES JUST IN CASE. THANK YOU FOR YOUR HELP!

WE PURCHASED A NEW 2018 SUBARU OUTBACK IN JULY 2018. MY WIFE WAS THE PRIMARY DRIVER OF THIS VEHICLE. BY APRIL 2019, MY WIFE WAS SUFFERING FROM SEVERE KNEE AND HIP PAIN ON THE RIGHT SIDE OF HER BODY. DURING HER VISITS TO HER ORTHOPEDIC SPECIALIST (KNEE), SHE WAS ASKED MULTIPLE TIMES IF SHE WAS IN AN ACCIDENT. IN JULY 2018, I GOT TO DRIVE HER CAR ON AN 8 HOUR TRIP. BY 5TH HOUR, MY RIGHT KNEE WAS IN MAJOR PAIN, LIKE BEING ON FIRE FROM WITHIN. IN CLOSE INSPECTION OF DRIVING POSITION, I FOUND THE FOLLOWING: 1. TRANSMISSION TUNNEL INTRUDES IN DRIVING POSITION TO OPERATE GAS PEDDLE 2. GAS PEDAL IS TUCKED AWAY TOO FAR TO THE RIGHT (LINE OF SIGHT COVERED BY TRANSMISSION TUNNEL) 3. THE DISTANCE BETWEEN THE GAS AND BRAKE PEDAL ARE LONGER THAN ANY OTHER CAR THAT WE HAVE OWNED. OPERATING THE TWO PEDALS REQUIRE WIDE TURN OF RIGHT ANKLE). THE COMBINATION OF THE ABOVE 3 DESIGN ISSUES FORCES DRIVER TO OPEN THE RIGHT LEG AT THE HIP. NEXT TO TURN TO RIGHT FOOT BELOW THE KNEE FURTHER TO THE RIGHT. LASTLY REQUIRE WIDER TURN OF RIGHT ANKLE TO OPERATE BRAKE PEDAL IF NOT LIFTING RIGHT FOOT TO OPERATE THE BRAKE PEDAL. LATER THAT DAY, WE DID AN INTERNET SEARCH ON "SUBARU" + "LEG PAIN". WE FOUND OUT REPORTED ISSUES SINCE 2013. ALSO, OUR SISTER IN-LAW WHO HAS A SUBARU FORESTER SHARED THAT AT TIME SHE FEELS DISCOMFORT IN HER RIGHT LEG WHEN TRAVELING LONGER THAN 2 HOURS. SINCE THEN WE HAVE HEARD FROM OTHER SUBARU OWNERS HAVING PAIN IN RIGHT SIDE OF THEIR BODY. INFORMATION SURFACES ONLY WHEN WE SHARE OUR EXPERIENCE. SINCE JULY 4TH 2018, I HAVE BEEN DRIVING THE OUTBACK. WHILE MY DAILY COMMUTE IS NOT AS LONG AS WIFE'S, I AM EXPERIENCING DISCOMFORT IN MY RIGHT KNEE AND ANKLE. I HAVE REACH OUT TO LOCAL DEALER AND SUBARU AMERICA TOP EXECUTIVES. SO FAR THEY REFUSE TO ACKNOWLEDGE THAT THEY HAVE A PROBLEM OR WILLING TO WORK WITH ME.

WINDSHIELD IS VERY SUSCEPTIBLE TO CHIPPING FROM THE SMALLEST STONE FRAGMENTS, THEN EASILY SPREADS. WE HAD IT REPLACED ALONG WITH RECALIBRATION OF THE EYE SIGHT. COST WAS 697.00 PRIOR TO THAT ANY TIME YOU WOULD HEAR THE FAINTEST SOUND OF SOMETHING HITTING THE WINDSHIELD YOU WOULD SEE A TINY CHIP MARK. I HAVE BEEN IN THE AUTOMOTIVE REPAIR BUSINESS FOR 30 YEARS AND DRIVEN MANY VEHICLES IN MY 62 YEARS AND THIS WINDSHIELD BY FAR IS THE MOST FRAGILE. EVEN THE NEW WINDSHIELD HAS CHIP MARKS AND IS ONLY A COUPLE OF MONTHS OLD.

OUR 2018 OUTBACK ALMOST KILLED MY HUSBAND. HE WAS GETTING INTO THE CAR (IT WAS RUNNING) AND JUST OPENED THE DOOR, WHEN THE CAR ROLLED BACK. HE WAS PINNED BETWEEN THE DOOR AND THE GARAGE FRAME AND FORTUNATELY THE HE WAS ABLE TO ROLL INTO THE GARAGE. HE HIT SO HARD AND LANDED ON THE SIDE OF HIS MOUNTAIN BIKE (WAS INSIDE THE DOOR) THAT IT PUNCHED A HOLE THROUGH THE WALL. I CAME OUT TO FIND HIM LAYING ON THE GROUND IN THE GARAGE AND THE CAR SITTING IN MY DRIVEWAY JUST OUTSIDE THE GARAGE. THERE IS A NATURAL SLOPE AND IT WAS STOPPED WHERE IT LEVELS OFF. THE DOOR ENDED UP BEING CAUGHT ON THE FRAME OF THE GARAGE AND OPENED ALL THE WAY AND THEN SOME BEFORE SLAMMING BACK. THE DOOR IS NOT FUNCTIONAL AND IT DAMAGED THE FRONT QUARTER PANEL AS WELL AS THE DRIVER DOOR. THIS IS MY 3RD OUTBACK AND I AM BEYOND HORRIFIED OF THIS CAR! WE HAVE HAD NOTHING BUT PROBLEMS FROM IT SINCE WE HAVE HAD IT AND I AM READY TO GET RID OF THIS ONE! DO NOT BUY THIS YEAR! THERE WAS A RECALL ON AN EARLIER YEAR OUTBACK AUTOMATIC TRANSMISSIONS AS THEY WERE DOING THE SAME THING, ROLLING WHEN IN PARK. THIS CAR COULD HAVE KILLED HIM AND HE IS FORTUNATE HE WAS ABLE TO GET AWAY FROM THE CAR AND THE FRAME. I CALLED SUBARU THIS MORNING AND HAVE A CASE SO WE SHALL SEE IF I HAVE TO GET LEGAL INVOLVED OR NOT.

I HAD OWNED MY 2018 SUBARU OUTBACK FOR ABOUT 6 MONTHS. I WAS DRIVING ON A STATE HIGHWAY WHEN MY WINDSHIELD WAS HIT WITH A SMALL ROCK. IT CAUSED A SMALL CRACK IN THE WINDSHIELD. I USUALLY CAN GET TO TOWN AND HAVE THESE FILLED WHEN THIS HAS HAPPENED IN MY OTHER VEHICLE. BY THE TIME I DROVE THE 20 MILES TO TOWN TO GET IT FILLED IT HAD RAN AND CRACKED THE WHOLE MIDDLE SECTION OF MY WINDSHIELD. I WAS SHOCKED THAT IT HAD COMPLETELY RUINED THE WINDSHIELD. I CALLED MY DEALER WHO INFORMED ME IT WOULD COST ABOUT $600 TO $700 TO REPLACE THE WINDSHIELD. AND ABOUT 500 TO CALIBRATE THE EYESIGHT ON THE CAR. AGAIN I WAS SHOCKED. HE THEN REFERRED ME TO A WINDSHIELD COMPANY IN MY AREA TO REPLACE IT AT A $350 COST TO ME. I DID NOT TAKE ANY PICTURES AS I DID NOT REALIZE THIS WAS GOING TO BE A THING WITH THE VEHICLE. SINCE THEN I HAVE HAD OVER 8 CHIPS FIXED IN THE WINDSHIELD. IT SEEMS LIKE EVERY TIME I TRAVEL IT GETS HIT. WHICH IS STRANGE BECAUSE MY OTHER VEHICLE VERY SELDOM GETS HIT. I TRY NOT TO DRIVE BEHIND VEHICLES AS IT SEEMS MY WINDSHIELD IS IN AN ANGLE THAT IS HIT IF ANYTHING COMES UP OFF THE ROAD. THIS IS FRUSTRATING AND EXPENSIVE AND MESSES WITH MY EYESIGHT ON THE CAR.