2018 Subaru Outback

The battery in my 2018 Subaru Outback has been replaced three times since I purchased it. I am the sole owner. The original battery was replaced within seven months of purchase due to continual battery drainage. The dealership replaced it with the same type of battery and I was not charged. When I went into the dealership expressing concern with the second battery also having to be jump started frequently when the battery was barely two years old, I was told that is the typical life of a battery for the newer electronic vehicles and because the area I live in has excessive heat, that also lowers the battery life. I have had to jump start my vehicle so many times, I stopped taking my vehicle on long trips for fear of being stuck somewhere. In August of 2021, during a cross- states road trip, the battery died mid-trip. I jumped it and had it replaced at my own cost, but not at a dealership. They gave me a 5-year warrenty on the battery. When I took the car into the dealership and had them run diagnostics, they told me that, "Yes, there was some kind of power draw, but then it couldn't be duplicated, so we don't know what the problem is. That will be $117.00." I think Subaru makes great products and my dealership has wonderful employees, but there is currently a Class Action Suit going on, and I wanted to support those who are filing. Subaru needs to acknowledge and fix the issue. And reimburse me the $117.00 plus the $169.56 for my third battery.

Persistent battery drain. Car was jumped a week ago because it wouldn't start at all. It has been sluggish to start (turns over a couple times before catching) since and had a major error with the rear hatch today despite starting up. Power rear hatch will alarm as open but then cannot be opened with key fob, button in car, or button on hatch. The rear alarm will ring consistently until car has been running for 10 min/reached 60 mph but restarts again at stop lights. It is currently scheduled to be looked at in 4 days, if it is able to be safely driven to the dealership.

I bought this Outback new back in June of 2018. I just purchased the 3rd battery for it today 8/11/22. I’ve noticed that the past 2 batteries have been corroded and barely last 1.5-2 years. It sounds like this is an issue with many other owners as well where the battery either doesn’t fully charge or continues to deplete when the car is off and parked. The battery gets so low and is so corroded that it can’t get jumped by remote starters and requires a jump from a started car. The shop I took it to to replace the battery said they couldn’t get a read from their battery checker because the terminals had so much acid on them.

Normal vehicle start. While leaving shopping mall parking lot, vehicle suddenly shut down; no electrical, no accelerator, no power steering, no engine. Was able to steer vehicle to safe location out of traffic path. Waited approximately 10 minutes, tried vehicle again, and it started / drove normally. Vehicle inspected afterward by dealer, who found no issues, and returned vehicle with no repairs made. Driver is 86 year old widow, who is terrified of being stranded in an unreliable car.

The battery loses its charge so that the car will not start if I don’t drive the car at least once or twice a week. The battery and electric system of the car was checked July 11, 2022 at the Bay Ridge Subaru dealership in Brooklyn, NY and all systems were found to be normal and good, including the battery. The battery is only 1 year old and is under a 30 month warranty. The Subaru service technician said that the car needs to be run for 45 minutes twice a week or this problem will keep happening and will lead to the battery needing replacement much sooner than normal. He also suggested I buy a portable battery jumper or a stronger bigger battery for $500-$750. So he acknowledged that this model has issues with the battery draining. He said the newer Subaru electrical system in Subaru Outbacks was first tested on this car model and year, and that was the cause of the problem, that they hadn’t figured out an efficient electrical system for the newer Subaru Outbacks by the time they started selling the 2018 Subaru Outback. The system is available to look at upon request. The problem was confirmed by the Subaru dealership service technician. The safety hazard is that I or my family might get stuck somewhere that is remote or dangerous due to weather or temperature with a car that won’t start. Or if I need to escape a bad situation quickly and my car won’t start. There were no warnings before the battery died. This has happened 3 times in the past two months. Today is July 11, 2022.