2014 Subaru Outback

AT APPROXIMATELY 50K MILES, A YEAR OR SO AGO, THIS CAR DEVELOPED A SERIOUS HESITATION WHEN TAKING OFF FROM A STANDSTILL OR TRYING TO GAIN SPEED FROM ANYWHERE FROM 20 TO 40 MPH. TRIED SEVERAL METHODS TO CORRECT THIS SUGGESTED BY OUR MECHANIC WHICH INCLUDED INJECTOR CLEANER, HIGH OCTANE GAS, MORE CLEANER, BETTER QUALITY GAS AND NOTHING HAS WORKED, WE HAVE READ THAT THERE NUMEROUS CUSTOMERS WITH THIS SAME PROBLEM BUT SUBARU DOES NOTHING. THERE SHOULD BE A RECALL ORE BUY-BACK. WE ARE CONCERNED WE WILL BE IN AN ACCIDENT BECAUSE IT WON'T MANEUVER PROPERLY WHILE IN TRAFFIC. *TR

DELAYED GAS PEDAL RESPONSE=HESITATION TO ACCELERATE WHEN GAS PEDAL ENGAGED FROM A STATIONARY STOP. I HAVE EXPERIENCED THIS FAILURE TO ACCELERATE THE VEHICLE FROM A STOPPED POSITION IN EXCESS OF 25 TIMES OVER A MORE THAN 5 YEAR PERIOD. THE SUBARU IS NOT MINE BUT A RELATIVES CAR. IN EARLY FEBRUARY 2019, I WAS STOPPED AT A LIGHT ATTEMPTING TO MAKE A LEFT HAND TURN. TRAFFIC COMING AT ME WAS UP A HILL WITH A GRADE OF 6% OR MORE WHICH LIMITED THE LINE OF SIGHT FOR SOMEONE WANTING TO MAKE A LEFT HAND TURN AT THAT INTERSECTION. AS I STEPPED ON THE GAS TO MAKE THE TURN THERE WAS NO RESPONSE FROM THE CAR. THE CAR COMING UP THE HILL WAS UPON ME. I PUMPED THE GAS SEVERAL TIMES AND LUCKILY WAS ABLE TO MAKE IT THROUGH THE INTERSECTION. MY WIFE AND I WERE INCHES AWAY FROM BEING WACKED BY THE OTHER CAR. THE CAR APPROACHING HAS A SPEED LIMIT OF 45 MPH BUT WAS MOST LIKELY TRAVELING IN EXCESS OF 45 MPH. ONCE THROUGH THE INTERSECTION, WE PULLED TO THE CURB TO GATHER OURSELVES. THAT'S WHEN I SAID ENOUGH IS ENOUGH AND SENT TWO LETTERS TO TOM DOLL OF SUBARU. ONE IN FEBRUARY & APRIL 2019. HE OF COURSE PASS IT ON TO CSERVICE. THE INDIVIDUAL WROTE BACK SAYING NOTHING IS WRONG. I AM A PROFESSIONAL ENGINEER AND HAVE BEEN FOR MANY YEARS. I POINTED OUT ALL ENGINEERS INCLUDING AUTOMOTIVE ENGINEERS MUST ADHERE TO A CODE OF ETHICS & ADHERE TO THE ''HIGHEST STANDARDS OF HONESTY AND INTEGRITY, AND MUST BE DEDICATED TO THE PROTECTION OF THE PUBLIC HEALTH, SAFETY AND WELFARE AND MUST ADHERE TO THE HIGHEST PRINCIPLES OF ETHICAL CONDUCT.'' THAT MEANT NOTHING TO SUBARU. CLEARLY FROM MY EXPERIENCE THERE IS A PROBLEM WITH THE 2014 SUBARU OUTBACK AND IT'S RANDOM FAILURE TO ACCELERATE DUE TO A DELAYED GAS PEDAL RESPONSE.

TL* THE CONTACT OWNS A 2014 SUBARU OUTBACK. THE AIR BAGS DEPLOYED WITH EXCESSIVE FORCE WHILE DRIVING AT APPROXIMATELY 20 MPH THE CONTACT'S VEHICLE T-BONED THE FRONT OF ANOTHER VEHICLE THE CONTACT SOUGHT MEDICAL ATTENTION FOR FIRST DEGREE BURNS AND A CUT ON ONE SIDE OF THE FACE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, HIS VEHICLE T-BONED THE FRONT OF ANOTHER VEHICLE. AS A RESULT THE FRONTAL AIR BAGS DEPLOYED WITH EXCESSIVE FORCE. THE POLICE DEPARTMENT WAS PRESENT AND A REPORT WAS ISSUED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

OVER THE LAST YEAR, THIS VEHICLE HAS HAD TWO DISTINCT TAKATA AIRBAG RECALLS. I HAVE RECEIVED NOTICES FROM OUR DEALERSHIP AND FROM SUBARU CORPORATE, ATTACHED. I AM LIVING IN BOSNIA AS A US DIPLOMAT. THERE IS NOT A SUBARU DEALERSHIP IN THIS COUNTRY. I ACCOMPLISHED THE LAST RECALL, WITH SIGNIFICANT LOGISTICAL DIFFICULTY, WITH THE HELP OF THE SUBARU DEALERSHIP IN CROATIA. HOWEVER, THERE IS A CURRENT OPEN RECALL FOR THE PASSENGER-SIDE AIRBAG (RECALL ID BTM3-EFX). DESPITE MULTIPLE EMAILS TO THE DEALER (BYER SUBARU IN ALEXANDRIA, VA) WHERE WE PURCHASED THE CAR AND TO MY CONTACTS IN CROATIA, I HAVE NOT RECEIVED ANY ASSISTANCE. THE DEALERSHIP IN CROATIA WAS, SUPPOSEDLY, CONTACTING SUBARU ITALIA, BUT TO DATE, I HAVE NOT MADE ANY PROGRESS IN RESOLVING THIS RECALL. I VERY MUCH NEED GUIDANCE AS THIS IS A FAMILY CAR AND, ACCORDING TO THE RECALL NOTICES, THIS IS A SIGNIFICANT SAFETY ISSUE. WHEN I CONTACTED SUBARU CORPORATE IN THE PAST, I WAS ADVISED THAT, BECAUSE THE CAR WAS OVERSEAS, THEY BELIEVED THEY WERE ABSOLVED OF ANY RESPONSIBILITY, A RIDICULOUS CLAIM.

I HAVE A 2014 SUBARU OUTBACK WITH AN EXCESSIVE OIL CONSUMPTION ISSUE. SUBARU RECENTLY SETTLED THE CLASS ACTION FOR THE SAME ISSUE FOR SEVERAL VEHICLE MODELS BUT NOT MY VEHICLE IS INCLUDED. MY VEHICLE HAS SHOWN THE EXCESSIVE OIL CONSUMPTION ISSUE WHEN I DROVE ABOUT 50K MILES. I WENT TO SUBARU DEALERSHIP, SUBARU IMPORTS OF TROY IN MI, FOR THE ISSUE BUT THEY JUST REFILLED THE OIL WHEN I ASKED THEM TO CHECK IT. AT 61,721 MILES, THE DEALERSHIP FIRST TESTED IT BUT I BELIEVE THEY OVERFILLED THE OIL WHEN TESTING BECAUSE THE ISSUE CAME BACK AFTER THE TEST. WHENEVER I COMPLAINED ABOUT THE ISSUE, THE DEALERSHIP JUST REFILLED THE OIL. BUT RECENTLY WHEN I STRONGLY COMPLAINED ABOUT IT BY MENTIONING REPORTING TO NHTSA, THE DEALERSHIP ASKED ME TO CONTACT SUBARU AMERICA AND TO GET THE APPROVAL OF EXTENDED WARRANTY SO THAT THEY CAN FIX MY CAR. I CONTACTED SUBARU AMERICA BUT THE CUSTOMER SERVICE SAID THAT THEY CAN'T PROVIDE ME WITH THE EXTENDED WARRANTY BECAUSE I HAVE PASSED 5YEAR/60KM WARRANTY ALREADY. I REPORTED THE ISSUE TO THE SUBARU DEALERSHIP BEFORE THE WARRANTY EXPIRED BUT THEY CHEATED ME TO OVERFILL THE ENGINE OIL AND KEPT REFILLING WHEN I WENT THERE WITH THE LOW ENGINE OIL WARNING LIGHT ON. THE FACT IS THAT THE ISSUE CAME BEFORE THE WARRANTY BUT IT WAS NOT TAKEN CARE OF IN A FAIRWAY. SUBARU AMERICA SHOULD TAKE THE RESPONSIBILITY OF THE DEFECTIVE PART FOR MY VEHICLE AND COMPENSATE MY TIMES AND STRESSES BECAUSE I HAVE HAD TO GO TO THE DEALERSHIP EVERY OTHER MONTH TO REFILL THE OIL AFTER 50K MILES. I HAVE HAD SEVERAL VEHICLES BUT SUBARU HAS ONLY THIS ISSUE. AND SUBARU AMERICA SHOULD CHECK THE DEFECTIVE ENGINE PARTS FOR OTHER VEHICLES, WHICH ARE NOT INCLUDED IN THE SETTLEMENT FOR THE SAFETY OF THEIR CUSTOMERS. I AM CONCERNED THAT THE DEALERSHIP AND SUBARU AMERICA KEEP CHEATING THE CUSTOMERS BY NOT TAKING CARE OF CUSTOMER SAFETY. THANKS,

SINCE 5/2019 MY SUBARU HAS BEEN IN FOR SERVICE 5 TIMES DUE TO THE DASHBOARD LIGHTS FLASHING WHILE DRIVING. THE BRAKE LIGHT, CHECK ENGINE LIGHT, AND THE CRUISE CONTROL LIGHT. MY REMOTE STARTER AND RADIO DO NOT WORK EITHER. EACH TIME IT'S BROUGHT IN FOR THE SAME PROBLEM I AM GIVEN A DIFFERENT REASON, CHARGED A FEE AND SENT ON MY WAY, UNTIL IT HAPPENS AGAIN! GETTING A LITTLE TIRED OF HAVING MY CHAIN YANKED. SUBARU NEEDS TO DO A RECALL FOR THIS RECURRING PROBLEM.MY CAR RAN FINE UNTIL THE PASSENGER AIR BAG WAS CHANGED, DUE TO A RECALL.

WHILE DRIVING ON HIGHWAY WINDSHIELD CRACKED IN AN ARC PATTERN STARTING FROM THE DRIVERS SIDE TO PASSENGER SIDE RESULTING IN A PERFECT SYMMETRICAL PATTERN. IT WAS AROUND 10 DEGREES OUTSIDE AND THE VEHICLES DEFROST AND HEAT WERE ON HIGH. NO OBJECT HIT WINDSHIELD BEFORE CRACK FORMED. VERY LOUD CRACKING NOISE AND SLOW FROM LEFT TO RIGHT FORMATION. I WENT TO THE DEALERSHIP TO HAVE THEM LOOK AT WHAT CAUSED CRACK AND THEY SAID "MUST HAVE BEEN CAUSED BY A ROCK". AT THAT TIME THERE WAS NO EVIDENCE OF A CHIP IN WINDSHIELD, JUST THE CRACK. LATER IN THE YEAR I AGAIN WENT TO THE DEALERSHIP BECAUSE OF THE TECHNICAL BULLETIN ABOUT CRACKS HAPPENING IN THIS LOCATION ON THE WINDSHIELD AND WHILE USING DEFROSTER. THEIR RESPONSE WAS NOT OCCURRING WITH 2014 OUTBACKS. IN JUNE I WENT TO LOU FUSZ DEALERSHIP TO DISCUSS THIS PROBLEM. BY NOW MORE THAN 6 MONTHS SINCE OCCURRENCE, THERE ARE ROCK CHIPS IN WINDSHIELD THEREFORE THEY SAID CAUSED BY ROCK. I FIRMLY BELIEVE THIS HAPPENED DUE TO THE DEFROST MECHANISM LOCATION AND THE INTEGRITY OF THE WINDSHIELD GLASS.

CVT TRANSMISSION STALLED ON FREEWAY, THEN LOCKED UP, PUTTING US INTO SKID. VERY DANGEROUS SITUATION THAT COULD HAVE RESULTED IN SERIOUS INJURY ACCIDENT. WAS ABLE TO RESTART AND LIMP TO EMERGENCY LANE. SPEED WAS 65 MPH ZONE. VERY SCARY FOR US. HAD PREVIOUSLY COMPLAINED TO SUBARU OF PROBLEM, BUT THEY DIDN'T GIVE IT A FULL DIAGNOSTIC AND SAID TO DRIVE IT UNTIL IT BROKE. WE HAVE OPENED A CASE WITH SUBARU AMERICA.