2019 Subaru Legacy

Multimedia component is not working correctly and it could cause an accident due to trying to change/control the component over and over again. It has a mind of its own. I turn it off and it turns on by itself. It switches radio stations by itself. The screen changes apps all by itself. I can't correctly use any of it anymore. I try using my phone and even though I don't want it sent to audio on the car it switches to it and then the conversation cuts in and out. I've tried resetting it a million times but it's useless anymore to even do that. I haven't brought it to a dealer as of yet. I looked it up and seen there are other complaints with this same issue. I received a letter for reimbursement if I changed it out but I didn't do that because I was able to reset the system at the time. I feel Subaru should be responsible for this as they know it's happening to vehicles and they've reimbursed for it.

The navigation screen has delaminated and no longer works. You can see where there are layers of screen that are discolored and has a matte finish underneath and the entire screen is erratic and works only 10% of the time. I cannot answer calls through the car any longer and I have to try to navigate long trips from my phone as this function of the car is down. It's a serious problem and puts me and others on the road at risk every time I have to use the car as I travel by myself and I struggle to navigate the roads without this system. The car has a mere 70,000 miles on it and has been well cared for. I bought the car new and this issue is serious. There were no warning signs other than it erratically works less and less. I have researched the issue and see there are so many with this same issue that I wanted to add to the list. I cannot find a second hand part as the demand is too high. The car is available for inspection and I haven't had it to the dealer for this issue. It has been inspected by an auto repair shop and agrees the component needs to come out and be replaced. Please help!

On the beginning of a trip the screen, Infotainment system started jumping, and shaking. We had been using the system for guidance while driving in unfamiliar area. The screen then started randomly selecting buttons while we were still trying to use directions from the screen. Then it called a contact on my contact list 8-9 times, and I had to keep hanging up in order so it would stop. Finally I had to shut down the entire screen. We lost control of the Infotainment and then after I had to turn it off, I tried several times again to turn it back on with no luck. The screen would not respond and continues to be completely frozen. As I have discovered this is a common problem that Subaru dealers have heard about from thousands of customers. Subaru needs to issue a recall.

The radio/ starlink system begins changing screens on its own thus losing all control of critical functions such as phone and gps. There appears to be marks behind the glass of the screen which are not able to be cleaned. There are recalls for this issue on the 2018 Subaru Legacy and there needs to be one for the 2019 Subaru Legacy and other affected Subaru models.

Infotainment system screen began bubbling. Then it started randomly selection icons by itself. Then it got to the point where it is unusable and constantly is making selections on its own. I can’t even make selections if I want to. Whole screen is effected. Subaru of America is aware and my dealer first denied knowing it was an issue but later admitted to me they have gotten several complaints of the same. Dealer ordered a replacement over a year ago and I have still not gotten a replacement because they keep telling me it is back ordered and that they put a rush on it. Still nothing in over a year. This problem also causes the battery to drain while parked. I had to put a brand new battery in and it still drains. A year or so after that, Subaru sent out a notice that they will reimburse for that issue. I don’t have any paperwork left from my replacement costs. Again, dealer denied knowing that the battery drains and later admitted they knew.

There is a recall for this issue in Subaru vehicles through 2018 but our 2019 Legacy has the same issue. The head unit very soon after purchase (brand new from dealer) started to delaminate and not respond to touchscreen interaction. Now it is so bad that it is as if the head unit is possessed. It changes radio and settings randomly, cycles the screen, makes random phone calls if a phone is connected, changes navigation (Android Auto) on its own and suddenly it's navigating you to Mexico... Even if we aren't using the screen it is dangerously distracting because it is constantly glitching. We are out of warranty so the dealer wants us to pay for this repair on our own. We want to see the recall expanded to include 2019 and later model years. According to numerous reports online, I know we are not the only ones. We also have issues with this vehicle's battery draining unusually fast but that is not as critical an issue as this head unit problem.

I am a first time Subaru owner and I have an issue with the windshield. November 2023 had a large crack in the windshield and an actual piece of glass came into the car from the inside. I had the windshield replaced by Gerald Subaru of North Aurora Illinois. In January of 2024, as I was pulling out of my garage, I noticed another crack in the new windshield. I had not driven the car in a week and was actually out of state for 2 weeks in December. My car is garaged and do not recall anything hitting the windshield. Went back to Gerald Subaru and they found an extremely small chip up near the top of the windshield. I have reached out to Subaru both by phone and by email and thus far there has been no response. I truly feel these are defective windshields.