2018 Subaru Legacy

WINDSHIELD: THE OEM WINDSHIELD CRACKS EASILY AND MANUFACTURE WILL SAY NOT RESPONSIBLE BECAUSE IT'S NOT A "DEFECT", BUT THEY USED INFERIOR GLASS. CURRENTLY, I HAVE OVER 6 CRACKS AND EVERY TIME THE SMALLEST ITEM HITS IT, THE WINDSHIELD CRACKS. I'VE BEEN WITH NEW CAR DEALERSHIP FOR OVER 30YEARS AND OWNED MANY CARS AND NEVER HAD A WINDSHIELD CRACK SO EASILY. SMALL ROCKS WOULD HIT MY OTHER CARS AND JUST BOUNCE OFF, BUT NOT MY 2018 SUBARU LEGACY, AS I SAID AT "LEAST" 6 MARKS FROM ANYTHING HITTING MY WINDSHIELD IS CURRENTLY AVAILABLE TO SEE, YET NO MARKS ON MY OTHER VEHICLE, WHICH IS A GM PRODUCT. TAKING A PICTURE IS TOO HARD TO SEE "ALL" THE SMALL CHIPS. I HAVEN'T REPLACED IT YET, HOPING A RECALL WOULD HAPPEN, OR SOMEONE WANTS TO LOOK AT ALL THE NICKS, SINCE I'VE OWNED IT NEW FROM 2018. THIS HAPPENS DRIVING SLOW, FAST, ANYWHERE A ROCK CAN FLY.

ON A COLDER 20 DEGREE MORNING, I STARTED MY 2018 SUBARU LEGACY TO WARM UP. WITHIN A FEW MINUTES AND BEFORE DRIVING AWAY, MY WINDSHIELD SPONTANEOUSLY CRACKED AT THE BOTTOM NEAR THE WIPER BLADE / DEFROST VENTS. THE CRACK STARTS ON THE BOTTOM DRIVERS SIDE, COMES UP ABOUT 3 INCHES, THEN RUNS ACROSS ABOUT 18 INCHES TOWARDS THE PASSENGERS SIDE, AND THEN BACK DOWN AGAIN.

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY IN THE GARAGE, HE BECAME AWARE THAT THE FRONT WINDSHIELD WAS CRACKED IN THE CENTER. THE CONTACT CALLED GOLD RUSH SUBARU (670 GRASS VALLEY HWY, AUBURN, CA 95603; (530) 885-4019) AND WAS REFERRED TO A WINDSHIELD REPAIR SHOP. THE VEHICLE WAS TAKEN TO THE WINDSHIELD REPAIR SHOP TO HAVE THE FRONT WINDSHIELD REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,610.

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WITHOUT IMPACT, THE WINDSHIELD FRACTURED ON THE LOWER RIGHT DRIVER'S SIDE. THE CONTACT HAD THE WINDSHIELD REPLACED HOWEVER, THE FAILURE REOCCURRED. THE CONTACT STATED DUTCH MILLER SUBARU (1901 PATRICK ST PLAZA, CHARLESTON, WV 25387; (304) 340-4500) WAS CONTACTED AND REFERRED HIM TO A WINDSHIELD REPAIR FACILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

P014A ERROR CODE. STARTED CAR AND WAS ABOUT 1/8 MILE AWAY FROM HOME DRIVING AT 40 MPH ON COUNTRY ROAD, AND ALL THE LIGHTS CAME ON THE DASH (CHECK ENGINE, EYESIGHT OFF WARNING LIGHT, BATTERY, OIL, ETC...). IMMEDIATELY TURNED AROUND AND WENT HOME. MY OBDII SCANNER SAID P014A ERROR. I RESET THE CODE. CALLED DEALER TO SEE IF IT WAS SAFE TO DRIVE AND DROP OFF (30 MILES AWAY) AND THEY SAID YES. THEY THEN SAID IF THEY CANNOT READ THE CODE THEY CANNOT DO ANYTHING ABOUT IT (BECAUSE I RESET IT AND IT IS NOT HISTORICALLY SAVED IN THE CAR). THE CODE HAPPED AUG 17, 2020 HAS NOT APPEAR AGAIN AS OF SEPT 22, 2020. I DON'T KNOW IF THEY ARE RELATED, BUT I HAVE BEEN HAVING VERY STRANGE PROBLEMS WITH THE RADIO VOLUME SINCE THEN. I'VE ROTATED THE HEAT DIAL AND IT'S TURNED THE RADIO VOLUME UP / DOWN, STARTED THE CAR AND THE VOLUME IS AT MAXIMUM (AFTER QUICKLY TURNED THE VOLUME TO ZERO, TURNED IT TO ONE IS ACCPETABLE AND 2 IS WAY TOO LOUD).

WHILE TRAVELING ON THE INTERSTATE, THE PASSENGER SIDE OF THE FRONT WINDSHIELD BECAME DAMAGED FROM UNKNOWN REASONS AFTER EXPERIENCING A SLIGHT DIP IN THE ROAD. A CRACK FORMED AND EXPANDED TO OVER 12 INCHES IN LENGTH QUICKLY. ATTACHED PHOTO 20200829_164645 INCLUDED AS EVIDENCE. THIS IS THE SECOND TIME THIS VEHICLE HAS EXPERIENCED FRONT WINDSHIELD DAMAGE. IT WAS REPLACED A LITTLE OVER A YEAR AGO WITH OEM PARTS (CARLEX GLASS) THROUGH MY INSURANCE. ATTACHED PHOTO SCREENSHOT_202... AS EVIDENCE. THAT INCIDENT OCCURRED WHILE DRIVING ON A HIGHWAY AND ROAD DEBRIS STRUCK THE PASSENGER EDGE OF THE FRONT WINDSHIELD. A CRACK FORMED AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. DUE TO HAVING EYESIGHT TECHNOLOGY THE FRONT WINDSHIELD IS IMPERATIVE TO SAFETY OPERATIONS AND NEEDS TO REMAIN FREE FROM DEFECTS, SINCE IT CAN CONTROL A VEHICLE'S ACCELERATION, BRAKING, AND STEERING CONTROL SYSTEM. I BELIEVE THAT THE FRONT WINDSHIELD GLASS BEING USED BY SUBARU (CARLEX GLASS) IS SUBSTANDARD AND CREATING A DANGEROUS CONDITION FOR DRIVERS WHO UTILIZE THIS TECHNOLOGY. IF A WINDSHIELD REPLACEMENT IS NEEDED, RECALIBRATION OF EYESIGHT TECHNOLOGY IS REQUIRED TO ENSURE SAFETY COMPLIANCE. THIS ADDITIONAL PROCEDURE CAN DISSUADE OWNERS DUE TO TIME AND COST; THEREBY, CREATING AN ADDITIONAL SAFETY PREDICAMENT BY HAVING DRIVERS OPERATE IMPERFECT VEHICLES. RESEARCH HAS INDICATED SIMILAR COMPLAINTS FROM VARIOUS INDIVIDUALS AND MULTIPLE SUBARU MODELS OVER A SPAN OF YEARS. I IMPLORE YOU TO INVESTIGATE IMMEDIATELY!