2018 Subaru Legacy

WHILE TRAVELING ON THE INTERSTATE, THE PASSENGER SIDE OF THE FRONT WINDSHIELD BECAME DAMAGED FROM UNKNOWN REASONS AFTER EXPERIENCING A SLIGHT DIP IN THE ROAD. A CRACK FORMED AND EXPANDED TO OVER 12 INCHES IN LENGTH QUICKLY. ATTACHED PHOTO 20200829_164645 INCLUDED AS EVIDENCE. THIS IS THE SECOND TIME THIS VEHICLE HAS EXPERIENCED FRONT WINDSHIELD DAMAGE. IT WAS REPLACED A LITTLE OVER A YEAR AGO WITH OEM PARTS (CARLEX GLASS) THROUGH MY INSURANCE. ATTACHED PHOTO SCREENSHOT_202... AS EVIDENCE. THAT INCIDENT OCCURRED WHILE DRIVING ON A HIGHWAY AND ROAD DEBRIS STRUCK THE PASSENGER EDGE OF THE FRONT WINDSHIELD. A CRACK FORMED AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. DUE TO HAVING EYESIGHT TECHNOLOGY THE FRONT WINDSHIELD IS IMPERATIVE TO SAFETY OPERATIONS AND NEEDS TO REMAIN FREE FROM DEFECTS, SINCE IT CAN CONTROL A VEHICLE'S ACCELERATION, BRAKING, AND STEERING CONTROL SYSTEM. I BELIEVE THAT THE FRONT WINDSHIELD GLASS BEING USED BY SUBARU (CARLEX GLASS) IS SUBSTANDARD AND CREATING A DANGEROUS CONDITION FOR DRIVERS WHO UTILIZE THIS TECHNOLOGY. IF A WINDSHIELD REPLACEMENT IS NEEDED, RECALIBRATION OF EYESIGHT TECHNOLOGY IS REQUIRED TO ENSURE SAFETY COMPLIANCE. THIS ADDITIONAL PROCEDURE CAN DISSUADE OWNERS DUE TO TIME AND COST; THEREBY, CREATING AN ADDITIONAL SAFETY PREDICAMENT BY HAVING DRIVERS OPERATE IMPERFECT VEHICLES. RESEARCH HAS INDICATED SIMILAR COMPLAINTS FROM VARIOUS INDIVIDUALS AND MULTIPLE SUBARU MODELS OVER A SPAN OF YEARS. I IMPLORE YOU TO INVESTIGATE IMMEDIATELY!

THE FUEL DOOR STICKS REQUIRING IT TO BE PRIED OPEN IN ORDER TO FUEL THE VEHICLE. TOOK IT TO THE DEALER. THEY KNOW ABOUT THIS PROBLEM BECAUSE THEY HAVE A SPECIAL TOOL TO OPEN THE STUCK FUEL DOOR. I HAD TO FIGHT TO GET THEM TO REPLACE THE FUEL DOOR CABLE. I ENDED UP CONTACTING SUBARU OF AMERICA TO RESOLVE THIS ISSUE. I NOTIFIED THEM WHEN MY VEHICLE HAD 35,000 MILES ON IT BUT THEY REFUSED TO ADDRESS IT UNTIL 43,000 MILES.

ON JUNE 6, 2019, WE TOOK OUR CAR IN FOR REGULAR MAINTENANCE AND TO PERFORM TWO OUTSTANDING RECALLS THAT INVOLVED "SOFTWARE REPROGRAMMING" -- ONE FOR THE FUEL GAUGE (WHICH APPARENTLY MAY NOT PROPERLY REFLECT LOW GAS LEVELS) AND ONE FOR THE HEAD UNIT (WHICH MAY FAIL TO INITIALIZE AND ACTIVATE THE BACKUP CAMERA). WE HAD _ZERO_ PROBLEMS WITH THE HEAD UNIT (OR FUEL GAUGE TO OUR KNOWLEDGE) PRIOR TO THE RECALL WORK. NOW THE HEAD UNIT FAILS TO INITIALIZE FOR SEVERAL MINUTES EVERY FEW TIMES WE START OUR CAR -- THE _EXACT_ ISSUE THAT THE RECALL WAS INITIATED TO ADDRESS. I AM ALSO CONCERNED THAT THE FUEL GAUGE REPROGRAMMING MAY NOT HAVE REMEDIED THAT SENSING ERROR EITHER. I CONTACTED THE MANUFACTURER, WHICH HAS INSTRUCTED US TO RETURN TO THE SAME DEALER TO HAVE THEM TRY TO FIX IT AGAIN. WE SCHEDULED THEIR NEXT AVAILABLE APPOINTMENT ON JULY 3RD, BUT NOW HAVE NO CONFIDENCE THAT THE SOFTWARE REPROGRAMMING ROLLED OUT BY SUBARU ACTUALLY REMEDIED THE MANUFACTURING DEFECTS. INDEED, IT APPEARS TO HAVE INTRODUCED A DEFECT INTO OUR HEAD UNIT SYSTEM.

THE SAFETY RECALL REGARDING FUEL HAS BEEN COMPLETED. I FILLED THE GAS TANK WITH THE GAUGE ON HALF. I PUT 12 GALLONS IN THE 16 GALLON TANK. YESTERDAY I REPEATED THIS BY AGAIN FILLING THE TANK WITH THE GAUGE READING HALF. I PUT 11.4 GALLONS IN THE 16 GALLON TANK. I ALSO NOTED THAT THE MPG CALCULATOR IS NOW ONLY USING THE DATA SINCE THE RECALL. TIRE PRESSURE WOULD NOT REGISTER. I AM NOT SURE IF THERE ARE ANY OTHER SYSTEMS AFFECTED BY THIS RECALL. I FEEL THAT THEY VEHICLE IS UNRELIABLE.