2013 Subaru Legacy

The contact owns a 2013 Subaru Legacy. The contact stated that while driving at approximately 35 MPH, there was an abnormal noise coming from the transmission. The vehicle was taken to an independent mechanic where the technician informed the contact that the failure was the transmission. The vehicle was taken to the dealer where it was diagnosed that the CVT transmission needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 117,000.

When driving on interstate, all at once, dashboard lit up with lights, one of the lights being the check engine light. Towed car to dealership and found there was a problem in the CVT valve body which was replaced. I think this should be a recall because it's dangerous to be driving down an interstate with dashboard lit up. Have no idea what would have happened to engine or other parts of car if I wasn't able to get off highway in time.

THE TRANSMISSION VALVE BODY FAILED ON THIS SUBARU LEGACY AT 83874 MILES. THIS CAUSED THE VEHICLE TO STALL AND THREE ENGINE LIGHTS CAME ON. THIS WAS COVERED UNDER AN EXTENDED WARRANTY AS THIS IS A KNOWN PROBLEM WITH THIS CAR. I HAVE THREE COMPLAINTS / CONCERNS WHERE I BELIEVE THE CONSUMER IS NOW ON THE HOOK FOR THE MANUFACTURER'S PROBLEM. I AM TOLD THE NEW VALVE BODY IS IDENTICAL TO THE OLD AND WILL FAIL AGAIN. THE DEALER ALSO TOLD ME THE TRANSMISSION FLUID MUST BE REPLACED EVERY 30000 MILES, NOT THE 100000 MILES IN THE OWNERS MANUAL. THIS IS AT A CURRENT COST OF $413.00; ALSO - I HAD TO PAY TODAY $413.00 TO REPLACE THE FLUID, WHICH IS NOT COVERED BY THE EXTENDED WARRANTY, EVEN THOUGH DIRTY FLUID IS THE CAUSE OF THE FAILURE. THIS ISSUE AFFECTS MANY SUBARUS AND SHOULD BE ON A PERMANENT RECALL REPAIR LIST AT SUBARU'S EXPENSE FOR THE SERVICABLE LIFE OF THE CAR, OR A RECALL WHERE THE VALVE BODY IS REPLACED BY ONE THAT WILL NOT FAIL AGAIN. NO ONE SHOULD BE REQUIRED TO PERFORM A $413.00 FLUID CHANGE EVERY 30000 MILES.

THERE WAS A HORRIBLE WHINING THAT STARTED VERY QUIET ON AND OFF IN 2017 AND BECAME LOUDER THIS YEAR. WE DROVE INTO A CITY INTERSECTION TO TURN, AND THE CAR STALLED. WE WERE LUCKY THAT WE DIDN'T GET HIT BY ANOTHER CAR. WE TOOK IT TO THE DEALERSHIP AS WE DO ALL RECOMMENDED MAINTENANCE AND SOMETHING WAS REALLY WRONG TO MAKE IT STALL LIKE THAT. THE DEALERSHIP SAID THAT IT IS A CVT TRANSMISSION, AND THEY ARE KNOWN TO HAVE THIS PROBLEM. TOLD US TO CALL SUBARU. THERE WAS AN EXTENDED WARRANTY OFFERED IN 2018, BUT WE NEVER WERE NOTIFIED OF THAT AND ARE THE ORIGINAL OWNER. IF WE HAD THE NOTIFICATION WE WOULD HAVE HAD THIS FIXED AS IT OCCASIONALLY MADE THE NOISE BUT IT DID NOT REPEAT WHEN AT OUR SERVICE CENTER. WE WOULD HAVE HAD THE DEALER CHECK IT IF WE KNEW ABOUT THE PROBLEM AND WARRANTY. I EXPECTED A SUBARU TO LAST LONGER THAN THIS BEFORE NEEDING AN $9,000 REPAIR. CALLED SUBARU AND THEY OFFERED ME $1,000 TOWARD A NEW SUBARU. I PAID $36,000 FOR THIS CAR. I DON'T THINK $1,000 OFF ONE NOW IS GOING TO HELP ME VERY MUCH FOR A KNOWN PROBLEM WITH THIS TRANSMISSION THAT PUT US IN A VERY DANGEROUS SITUATION.

WHILE TRAVELING ON A BUSY INTERSTATE. MY CAR SUDDENLY JERKED AS IF I HAD PUT INTO NEUTRAL. I WAS TRAVELING APPROXIMATELY 65 MPH. NEARLY CAUSING AN ACCIDENT TRYING TO GET OFF THE HIGHWAY. IT WOULD NOT ENGAGE IN MANUAL OR AUTOMATIC MODE. AFTER HAVING IT TOWED TO A MECHANICS SHOP, IT WAS DISCOVERED THAT THE CVT TRANSMISSION HAD FAILED, WITHOUT WARNING. THIS COULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT IF I WOULD NOT HAVE BEEN ABLE TO GET TO THE SHOULDER OF THE ROAD.

CAR HAS EXTENDED CRANKING ISSUE - IT ACTS LIKE THE STARTER IS BAD OR THE BATTERY IS DYING. TOOK IT TO THE DEALER AND TOLD THEM THAT THE CAR HAS A HARD TIME STARTING. IT HAS DIED A COUPLE TIMES SO I REPLACED THE BATTERY WITH AN INTERSTATE BATTERY AND THEY TOLD ME THAT THE BATTERY WAS BAD. I HAD THE BATTERY CHECKED AND IT IS DEFINITELY NOT BAD. ASKED THE DEALER TO CHECK THE STARTER AND THEY SAID IT IS FINE. IT SEEMS THAT THE CAR HAS SOME OTHER ISSUE WITH POWER BEING DRAWN FROM SOMEWHERE ELSE.

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT TOOK THE VEHICLE TO BE SERVICED AT HEUBERGER SUBARU (1080 MOTOR CITY DR, COLORADO SPRINGS, CO 80905, 719-475-1920) FOR TRANSMISSION FAILURE. INITIALLY, THE DEALER WOULD NOT COVER THE COST OF THE REPAIR DUE TO THE WARRANTY EXPIRING; HOWEVER, THE MANUFACTURER WAS NOTIFIED AND ULTIMATELY AGREED TO SERVICE THE VEHICLE UNDER WARRANTY. SINCE THEN, THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER FOR NEARLY TWO MONTHS. THE DEALER INFORMED THE CONTACT THAT THE ECU UNIT AND GEAR SHIFTER WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE REPAIR WOULD COST $1,900. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V297000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,128.

I BOUGHT THIS 2013 SUBARU LEGACY LIMITED ON JUNE 12,2019 AND A WEEK LATER THE EMERGENCY BRAKE LIGHT AND CRUISE CONTROL DID NOT WORK AND THE LIGHTS WERE ON THE DASHBOARD. I BROUGHT THE CAR TO A SUBARU DEALER IN WILMINGTON, NC AND WAS TOLD THAT IT NEEDED THE CONTROL PANEL FOR THE EMERGENCY BRAKE WHICH EFFECTS THE CRUISE CONTROL. THIS SAME PROBLEM IS A CURRENT RECALL IN SUBARU LEGACY MANUAL TRANSMISSION AND I FEEL THAT THERE SHOULD BE A RECALL WITH THE AUTOMATIC TRANSMISSION AS WELL SINCE MY CAR IS AFFECTED BY THE SAME PROBLEM. THE CAR WAS JUST OUT OF WARRANTY AND JUST OVER 100,000 MILES . THE REPAIR IS OVER $1200 AND IT IS JUST NOT RIGHT THAT THIS HAS HAPPENED AND IT IS NOT A RECALL. PLEASE ISSUE A RECALL FOR THIS SAME PROBLEM AS THE MANUAL TRANSMISSIONS ON THE AUTOMATIC TRANSMISSIONS. I CAN BE REACHED AT [XXX] . THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR