2024 Subaru Impreza

SUBARU STRUT ISSUE PART 2 Today is January, 28, 2026 To Whom this may concern, and all parties involved at Peltier Subaru, location 3200 S Southwest Loop 323, Tyler, TX 75701 I regret to inform you that you failed to address my many concerns regarding my vehicle. This caused me to be out of pocket on multiple occasions, with regards to my safety, and my family’s safety when in the vehicle with me. I even drove up there regarding a premature worn tire, to show you the tire and a receipt. I asked about being reimbursed for the tire, and was told I would be reimbursed as soon as finance or human resources was in you guys would take care of it. You haven’t taken care of it, and for that, you now owe more than just one tire. Also, because you never fixed the initial problem, and we agreed that if you fixed the problem I would rescind my negative review. So now my initial review will stand for good, along with all this new information. On Saturday November 22nd, 2025 I had a flat on the way home, but was not far from my house. I was able to use my portable air compressor to put air in the tire, but had to repeat this process about 5 times before making it home because the air was escaping so fast. It also rained that weekend so I didn’t even take the tire until that Tuesday the 25th of November 2025. After taking the tire off and inspecting everything, the evidence was clear that this was caused by the car being out of tolerance and being overlooked by the service department on multiple occasions, even after bringing it to their attention with their own documentation of it. The tire shop in Tatum did not have the tire size I needed, so I drove to henderson and got one for $100 from M AND R ECONOMY TIRES LLC, located at 1000 US HIGHWAY 79 N, HENDERSON, TX 75652, PHONE: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Part 1 Today is January, 28, 2026 How it all started. My appointment was Tuesday, June 10th, 2025 at 10:15 am. During my last oil change, I was informed by Chris that an alignment would be needed to correct the rear passenger wheel showing -2.4 camber. I asked Chris could I go ahead and schedule the service repair now. Chris replied, you will have to schedule the appointment after you leave. Isn’t it strange that I’m already at the dealership and being told a repair is needed, but I can’t schedule the appointment while I’m there, I have to leave to schedule an appointment. So I brought the vehicle back in for the service at a later date, and the wheel in question was not even corrected. When I mentioned this to the lady handling the paperwork, she went and asked someone about it. She came back and pointed to a front wheel that was never in question or out of tolerance and said see they did fix something. My other concern is the fact that when I got a text at 11:23 am like my vehicle was finished, and I saw it in the finished area, I sat a little longer before I went to see if it was ready. When I asked the young lady that checked me in about my car being ready, she said, I was getting your paperwork ready, you just kinda came over here. Well I got a text saying thank you, and my car was parked in the finished area. Then she asks me to sign paperwork that had my name on it, but had a completely different service done, and it was for a Subaru Accent, my car is an Impreza. When I asked about that, she said don’t worry I’m going to reprint everything out, but she was still trying to get me to sign incorrect paperwork. She never reprinted the paperwork, and she just came back and said I just need a signature to release your vehicle back to you. So you want me to sign paperwork that releases a vehicle back to me that doesn’t even have my vehicle on it. The vehicle is out of camber tolerance, which requires an alignment and maybe parts.

On 12/12/2025, Subaru Orange Coast (Santa Ana, CA) service advisor stated via text: "Breaks feel fine, no issues there," "Tires no issues there," "Struts no leaks or issues," and "Car is ready for pick up." On 12/16/2025, Service Director confirmed: brake rotor defects, weak struts causing tire wear, and replaced both rear struts, tires, and "the other 2" components under warranty/customer satisfaction. CRITICAL SAFETY CONCERN: During a prior service visit, dealership performed tire rotation moving a compromised tire from rear axle to FRONT STEERING AXLE — where failure would cause loss of steering control. On 12/12/2025, technicians REFUSED to rotate tires because "wire was showing" — confirming visual identification of exposed steel cord as safety hazard. Dealership then attempted to SELL me replacement tires (profiting from condition their service created). Despite actual knowledge of exposed steel cord on steering-axle tire, service advisor texted "no issues" and attempted to release vehicle for highway operation. SEQUENCE OF DEALER CONDUCT: Rotated compromised tire to front steering axle (prior visit) Identified exposed steel cord on 12/12/2025 Refused rotation due to safety hazard Attempted to sell replacement tires Represented "no issues" via text Attempted release for public road operation DOCUMENTATION: Demand letter delivered to Subaru of America (tracking: [XXX] , received 12/16/2025). Text messages from service advisor preserved. Service Director's 12/16 acknowledgment of defects preserved. VEHICLE LOCATION: Subaru Orange Coast, Santa Ana, CA (not operated due to safety concerns) CONSUMER: [XXX] | [XXX] | [XXX] is AI and can make mistakes. Please double-check responses. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I get ads for Sirius XM that occupy navigation while the vehicle is moving. The ad does not go away on its own, i have to manually dismiss the ad. I've owned the car for one year and i've gotten about 5 of these ads for SiriusXM. I even made a Sirius account and opted out of all in-vehicle messaging and continue to get the ad. It is always while im driving. Nobody can make it stop. I never used Sirius, never signed up for their service. It came with the car and the trial lapsed.

Since new, the image/reflection of the driver side rear view mirror shakes and unsteady at speed. The passenger side rear view mirror is rock steady and stable with a clear image/reflection. This creates a safety issue because the image I see in the mirror is distorted. This is an ongoing issue. It always happens during every drive.

I own a 2024 Subaru Impreza purchased new 7 months ago. While driving under normal conditions, a small rock entered through the factory grille and struck the air conditioning condenser. The condenser was punctured, causing refrigerant (likely R-1234yf) to escape directly into the atmosphere. This refrigerant is regulated under the U.S. EPA Clean Air Act, Section 608, due to its environmental impact and potential health risks when inhaled. The sudden, uncontrolled release of refrigerant from a poorly protected component may constitute a violation of federal environmental regulations regarding the proper containment and handling of refrigerants. This leak also poses a health and safety risk to occupants, as the refrigerant can enter the ventilation system and be inhaled by the driver and passengers, potentially causing dizziness or other symptoms. The repair facility quoted over $2,000 for replacement of a condenser that retails for approximately $300. Subaru refused warranty coverage, claiming “road debris” damage. However, the condenser’s exposed position directly behind an inadequately protected grille makes it highly vulnerable to impact from small rocks under normal driving conditions — a foreseeable and preventable hazard. This is not an isolated incident. Multiple Subaru owners have reported similar issues Subaru has previously acknowledged condenser vulnerabilities in other contexts, issuing Technical Service Bulletins (TSBs 15-222-18 and 15-223-18R) addressing condenser assembly issues and Service Program WRB-21 for condenser corrosion in 2017–2018 Foresters. These actions demonstrate that Subaru is aware of condenser weaknesses and has taken corrective measures in the past. Given the safety risks, potential EPA refrigerant handling violations, and recurring nature of this issue across multiple Subaru models and years, I request that NHTSA investigate the grille/condenser design in the 2024 Impreza constitutes a safety defect and regulation failure

Yokohama Avid (front x2) 4UT76EX1623 and (rear x2) 4UT7EX1723 225/40R18 while the Passenger Front (4UT76EX1623) tire completely blew out the sidewall after third party inspection all 4 tires on my New 2024 Subaru Impreza are failing per the tire technician "after inspection it appears that all four tires show significant premature tire wear on the vehicle". Alignment preformed April 10, 2025 by DCH Subaru of Riverside and again alignment and suspension were checked the day after blowout of tire on July 28,2025 by American Tire Depot " no issue found with the vehicles suspension and alignment is within specs at this time". I was driving on a mountain road approximately 25 MPH when blowout occurred. Significant POP sound heard and vehicle TPS system immediately alerted us that the tire pressure dropped to 0. Tires had been maintaining tire pressure well before the incident. The "significant premature tire wear" is indicated by a noticeable crack that appears around the sidewall of all four tires as well as the steel cord showing significantly along the inner wall of the tire that blew out. This was only visible after removing the flat tire to apply the spare.

Front driver side tire sidewall bubbled at 7900 miles on a 2024 Subaru Impreza on June 22nd. They are the original equipment tires: Yokohama Advan S34P P225/40R18 88V. A sidewall bubble is a sign of a structural failure and indicates the tire will eventually blow out. This can lead to loss of control as well as sending debris towards other road users. No warnings or tire pressure changes occurred. There was no impact, only normal highway driving prior to the damage. The damage was not present prior to 300 mile road trip, but was present upon arrival at our destination. The problem was immediately reported to Capitaland Subaru who the vehicle is leased from. Initially they refused to let me bring it in. Eventually they did get me an appointment for June 30th, and they allegedly inspected the tire at that time. They told me to keep driving on it until the warranty replacement was approved. A warranty case was never opened by the dealer. 17 days later, I received a call from the dealer saying I must open the case with Yokohama myself. The vehicle comes with a sealed kit of owner's documents and booklets including tire warranty information, but it contains Goodyear and Bridgestone warranty info and not Yokohama, which is the OEM tire on Subaru Imprezas. I had no info on my warranty nor a guide on how to submit such a claim. After searching online, I did so and gave the case number to the dealer, but I have not gotten any notification since. It has been well over a month and I've logged over 1300 miles on the damaged tire. The car now has significant vibration coming through the steering wheel as of 7/30/25. Dealer was supposed to provide a loaner but did not. The manager has made no attempt to address the issue. A complaint has been filed with Subaru corporate as well.

My vehicle’s windshield developed an approximately 4-inch crack starting at the base of the glass without any impact point. There is no visible sign of damage or debris strike anywhere near the crack. The crack appeared suddenly and has since extended across the entire height of the windshield. Because the crack originated without any impact, it appears to be a defect in the windshield itself.