2019 Subaru Impreza

The contact owns a 2019 Subaru Impreza. The contact stated that while driving approximately 30-40 MPH, the vehicle rolled to a stop and stalled in hot and cold temperatures. There were no warning lights illuminated. The vehicle was jump-started by Roadside Assistance. The contact purchased a trickle charger. The local dealer was contacted, and the vehicle was diagnosed, and determined that the battery needed to be replaced. The vehicle was repaired three times, but the failure recurred. The manufacturer was contacted, and a case was opened. The failure mileage was approximately 5,000.

The contact owns a 2019 Subaru Impreza. The contact stated while driving 5 MPH, while depressing the accelerator pedal the vehicle loss power. An independent mechanic was contacted. No warning light warning light illuminated. The vehicle was taken an independent mechanic where the diagnosed the coil pack was melted and needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed the coil pack had a shortage. The contact mention this failure has occurred on several different occasions. The vehicle was repaired as the coil pack and wiring was replaced. The contact was relating to the recall to NHTSA Campaign Number: 21V264000(ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), however the VIN was not included in the recall. The manufacturer was notified of the failure, and they informed her because of the milage there was no recall. The approximate failure mileage was 145,866.

2019 Subaru Impreza has experienced intermittent and now persistent failures involving the factory EyeSight driver assistance system. Prior to complete failure, the EyeSight system would randomly disable and re-enable while driving. Adaptive cruise control and related safety features became unreliable and would intermittently stop functioning. The issue worsened over time and eventually resulted in repeated “EyeSight Off” warnings and multiple system fault messages. Vehicle diagnostic scans showed repeated U1235 “Lost communication with EyeSight” faults across multiple modules, including ABS, steering, transmission, and instrument cluster systems. Additional communication and airbag indicator-related faults were also present. The windshield was recently replaced due to a crack located near the EyeSight camera area. Subaru service personnel stated that EyeSight systems are extremely sensitive to windshield specifications and calibration requirements, and that aftermarket windshields may prevent proper operation or calibration of the system. Subaru also indicated that EyeSight calibration equipment is highly specialized and expensive, and that repair costs may not be practical relative to the vehicle value. Despite attempts to reset the vehicle systems and inspect the issue, the EyeSight system continues to malfunction and remains disabled. Because EyeSight controls important driver assistance and collision-avoidance features including adaptive cruise control, forward collision warning, lane departure warning, and automatic emergency braking, this issue creates significant safety concerns. The intermittent nature of the failure, repeated communication faults, and inability to reliably restore system operation raise concerns regarding the long-term reliability and serviceability of Subaru EyeSight systems.

Description of the Problem: On or about [XXX], my 2019 Subaru Impreza experienced a sudden engine failure. The check engine light illuminated, and the engine shut off. Specifically, the check engine light came on approximately two minutes into the drive, and the engine shut off within 30 seconds of the light appearing. The vehicle was taken to Albany Subaru in Albany, CA, where a technician diagnosed the issue as a blown 15 amp ignition fuse and a damaged ignition coil (#4). Albany Subaru is recommending replacement of the spark plugs, coil packs, and the fuse. Albany Subaru has stated that "Subaru sent the recall out due to defective coil packs, and had the new updated coil packs installed. My tech is recommending to replace the coil packs due to the fuse blowing out and shorting out the current coil packs. The #4 coil was found damaged during the inspection." Connection to Recall: I am concerned that this current failure is related to the original defect addressed by Recall 21V264000. My vehicle had the recall service performed on November 14, 2019, to replace the ignition coils. It appears that the replacement coils, or an issue related to the recall repair, may have failed, leading to the blown fuse and further coil damage. I have asked the service technician at Albany Subaru to specifically determine if the current failure is in any way related to the original defect or the replacement parts installed under the recall. Safety Concern: This sudden engine failure poses a significant safety risk. A loss of engine power while driving can lead to a crash, especially at higher speeds or in traffic. In my experience owning many vehicles, I have never encountered issues with ignition coils, nor have I experienced this frequency of recalls. Vehicle Information: • Year: 2019 • Make: Subaru • Model: Impreza • VIN: [XXX] • Mileage: 59,784 miles Recall Information: • NHTSA Recall Number: 21V264000, Service date: Nov 14, 2019 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

Head unit constantly rebooting. Completely unable to use the head unit. No longer functional. Unable to power the screen off. Very distracting while driving especially at night. Power button no longer works. Started about a year ago, then randomly seemed to of temporarily resolved itself until a couple of months ago. Head unit is now 100% nonfunctional and constantly reboots. No warnings when first occurred. Issue has been confirmed by independent service center. Puts myself and others at risk due to the screen rebooting on repeat and no way to turn the screen off. Extremely distracting and unsafe

Three engine check lights due to rodent damage within two weeks, even when I first bought the car in South Florida it had damage due to rodents and that when I first found out they use soy for the wires, I had thought the dealership I got it from had replaced it all but no. Fast forward 2-3 years later in a different state I had gotten the first engine check light and thought it was due to bad repairs from the place I bought it from, I had thought after the first repair they got rid of the soy wiring since it was expensive but then I happened a second time 140 miles after I fixed the first one. It was then on that I realized these were recent damage and not old so I decided to buy some things to deter rodents since it’s cold now. And now comes to the third time it gets damaged after snowing and melting a little. I haven’t even driven more than 10 miles and I already have to spend more on repairs. I might even have to get rid of the car altogether if this keeps happening. This damage means cruise control is off due to the car now being in a safe mode and also it cannot tell how hot or cold it is so overall running of the car is gonna be worse off. I’ve put noise/ light devices in the engine bay and also mint pouches made to deter mice and such and still had issues

This is my first car and im completely disappointed I purchased it bc of safety. My car battery keeps dying I purchased my car in 2019 and since then i have changed it 4 times. I keep taking it to the dealer and telling them is a parasitic drainage and nothing yet. On top of that the recall for the headlights over a year and nothing. Im never buying a subaru again!

Electrical issue affecting the headlights, radio, clock, gauges. Headlights constantly flicker/dimming, also causes the bulbs to burn out rapidly. Radio constantly losing power Clock/miles left in tank display resets occasionally The the speedometer and tachometer display loses power dropping all the needles to 0 for a second before popping back. These issues got worse after the last recall was done