2015 Subaru Impreza

I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know how to help. The car will not restart after being turned off, even after waiting up to an hour. We have had to tow it. The last incident taking place 7/30/2022 with our 19 year old son driving. The worst part is that twice it happened in the far left lane with no option to get over to the right side of the highway safely due to traffic. Cars/trucks from behind have narrowly missed hitting us because there was not enough shoulder to pull out of the way. This has happened both in UT and ID where posted speed limits were 70-80 mph and put us in real danger. I don't know what to do other than sell the car. But I don't feel right doing that without sharing this problem -which would then "kill" the sale. It is unacceptable to not have a fix for this issue or at least a warning light so we know when it might happen. 

Yesterday, March 28, 2022 I stopped to run into a shop. Left my windows down because it was hot. My AC fan doesn’t work half the time. When I put my keys in the ignition, the key would not turn to accessories or ignite the car to start. The steering wheel was locked. The park gear shift wouldn’t move. I tried forcing these for at least 15 minutes. I had my emergency key fob and tried it repeatedly,too, but still I don’t know why it turned finally. I took to Subaru today who had a technical bulletin about it, fixed it for no charge. Says letter has gone out but I hadn’t received it. Why? I live alone, am 73, and do not have anyone to call to help. It’s unsafe because one could be stuck in the car when bad weather is outside creating a dangerous situation. Subaru called this Park-Range repair.

The contact owns a 2015 Subaru Impreza. The contact stated while driving at an unknown speed, she noticed that the air conditioner was intermittently blowing warm air into the cabin of the vehicle. The contact stated that no warning light was illuminated. The vehicle was taken to the local dealer and the dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.

THE LAST SEVERAL WEEKS (AT AROUND 16K MILES) THE MAJORITY OF THE TIME WHEN I WOULD TRY TO PARK, I'D PLACE MY CAR IN PARK, HAVE MY FOOT ON THE BRAKE, BUT I COULD NOT TURN THE KEY FROM THE ACC POSITION TO THE LOCK POSITION AND ALSO COULD NOT REMOVE THE KEY. I'D HAVE TO CYCLE THE CAR ON, REVERSE A FEW FEET, GO FORWARD TO MY PARKING SPOT, PUT IN PARK AND TRY TO TURN OFF. I OFTEN HAD TO DO IT 5+ TIMES TO BE ABLE TO REMOVE THE KEY. ON THIS SITE I FOUND SOME INFORMATION FROM SUBARU CLAIMING THAT SOME CARS HAVE A PROBLEM WITH CONTAMINANTS GETTING TO THE "PLATE GUIDE B." ONCE I SAW THE ILLUSTRATIONS I REALIZED THAT A COMPONENT OF PLATE GUIDE B IS A LITTLE SWITCH. THE BUTTON ON THE GEAR SHIFT KNOB HAS A PLUNGER THAT DROPS WHEN THE BUTTON IS RELEASED; WHEN IT FUNCTIONS PROPERLY THAT PLUNGER SHOULD COME TO REST ON THE SWITCH IN PLATE GUIDE B AND DEACTIVATE THE LOCK IN THE IGNITION. IT SEEMS THAT OVER TIME THERE WAS A LOSS OF SPRING TENSION EITHER IN THE GEAR SHIFT KNOB OR IN THE LITTLE SWITCH SO THE PLUNGER WAS NOT ACTIVATING THE SWITCH. AFTER LEARNING ALL THIS I WAS ABLE TO DO THE REPAIR WITHOUT REPLACING ANY COMPONENTS, AND NOW THAT I KNOW WHAT I'M DOING, IT CAN BE DONE IN ABOUT 10 MINUTES AND REQUIRES ONLY A FLAT HEAD SCREWDRIVER, A PHILIP'S SCREWDRIVER, A PAIR OF NEEDLE NOSE PLIERS AND A FLASHLIGHT. I JUST HAD TO REMOVE THE CENTER CONSOLE (TWO SCREWS IN THE BACK SEAT ONE ON EACH SIDE AND ONE UNDER THE HAND BRAKE BOOT, DISASSEMBLE THE GEAR SHIFTER COVER. (ALL PLASTIC CLIPS EASILY UNDONE WITH A FLAT HEAD SCREWDRIVER), KNOB, AND DUST COVER TO EXPOSE THE SWITCH AND THEN BEND THE EXPOSED END OF THE SWITCH SLIGHTLY UPWARD SO THE SHIFTER KNOB'S PLUNGER WILL ACTIVATE IT AGAIN. THE SWITCH LOOKS LIKE A SMALL FLAT PIECE OF METAL. I JUST HELD IT FIRMLY IN PLACE WITH A FLAT SCREW DRIVER THEN PULLED UP (GENTLY) ON THE END OF IT WITH NEEDLE NOSE PLIERS TO BEND IT SLIGHTLY UPWARD.

TL* THE CONTACT OWNS A 2015 SUBARU IMPREZA. THE CONTACT STATED THAT UPON PLACING THE VEHICLE IN PARK, THE KEY INTERMITTENTLY REMAINED STUCK INSIDE THE IGNITION. THE CONTACT STATED THAT THE VEHICLE WAS RESTARTED AND EXCESSIVE EFFORT WAS NEEDED TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT CALLED SUBARU SANTA MONICA (1229 SANTA MONICA BLVD, SANTA MONICA, CA 90404) AND WAS INFORMED HER THAT THERE WAS A COST FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

TL* THE CONTACT OWNS A 2015 SUBARU IMPREZA. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GRAND PRIX SUBARU LOCATED AT 500 S BROADWAY, HICKSVILLE, NY 11801, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE IGNITION SWITCH WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.