2019 Subaru Forester

WHILE DRIVING AT HIGHWAY SPEEDS A SMALL ROCK (SOUNDED LIKE A SMALL 'CLICK') HIT THE WINDSHIELD. THERE WAS NO IMMEDIATE CRACK WITH ONLY A SMALL CHIP IN THE WINDSHIELD. AFTER LEAVING WORK THAT DAY THE CHIP HAD TURNED INTO A CRACK APPROXIMATELY 6 INCHES IN LENGTH. THE CRACK CONTINUED TO INCREASE IN LENGTH OVER THE NEXT TWO DAYS AND EVEN SPLIT OFF INTO A SECONDARY CRACK.

PURCHASED 2019 SUBARU FORESTER ON 12/12/18. WITHIN 1 MONTH OF PURCHASE THE WINDSHIELD CRACKED WHILE DRIVING AND NOTHING HAD GOT IT TO DAMAGE IT. BECAUSE OF A 500+ WINDSHIELD BACKORDER IN THE US AND OUT OF THE COUNTRY THERE WAS NO IDEA AS TO WHEN THEY WOULD BECOME AVAILABLE DUE TO THE CRACKS AND NOT BEING ABLE TO SAFELY SEE THE RD TO DRIVE I HAD TO MAKE SEVERAL ATTEMPTS TO SUBARU FOR THEM TO COVER THE COST OF A RENTAL VEHICLE. AT THIS TIME AND WITHIN THAT 1ST MONTH I SAID TO SUBARU MANAGEMENT AT DONALDSON SUBARU I WANT TO TRADE BACK MY VEHICLE FOR A DIFFERENT SUBARU. JUST REPLACED WINDSHIELD AGAIN IN 9/2019

WHILE DRIVING TO WORK ON SEPTEMBER 3, 2019, I HEARD A NOISE AND SAW THAT A CRACK APPEARED TO THE LEFT OF THE PASSENGER SIDE OF THE WINDOW. IT WAS APPROXIMATELY 4 INCHES STRAIGHT ACROSS. I CALLED MY INSURANCE AGENCY TO REPORT IT. IT TOOK A WEEK FOR THE WINDSHIELD TO COME IN. DURING THAT WEEK THE CRACK SPREAD TO THE CENTER OF THE CAR. THE WINDSHIELD COMPANY FIXED IT AND 2 WEEKS TO THE DAY, MY HUSBAND AND I WERE DRIVING DOWN THE HIGHWAY AND HEARD SOMETHING HIT THE WINDSHIELD. I KNOW HAVE A SPIDER WEB CRACK IN MY WINDSHIELD. SO FAR IT HASN'T GONE ANY FURTHER SO I HAVE NOT CONTACTED MY INSURANCE COMPANY YET.

THERE ARE ACTUALLY THREE ISSUES WITH THE VEHICLE. THE BIGGEST ISSUE, AND POTENTIALLY THE MOST DANGEROUS, IS THE VEHICLE RANDOMLY SHUTTING ITSELF OFF - NOT STALLING. THE PROBLEM OCCURS MOST OFTEN WHILE STOPPED AT LIGHTS, BUT HAS OCCURRED IN OTHER SITUATIONS AS WELL. ALL FUNCTIONS IN THE VEHICLE STOP, A LOUD, CONTINUOUS BEEP BEGINS AND THE DASH INDICATES AN 'EYE SITE' ERROR. APPARENTLY, WHEN THE EYE SITE FEATURE HAS AN ISSUE, IT RESPONDS BY RENDERING THE ENTIRE VEHICLE INOPERABLE. SO FAR, RETURNING THE VEHICLE TO PARK AND RESTARTING THE VEHICLE RESETS THE FEATURE AND RESTORES FUNCTIONALITY. THE PROBLEM IS, HOWEVER, HAPPENING MORE FREQUENTLY. THE SECOND ISSUE IS A LOUD, RAPID CLICKING SOUND COMING FROM BEHIND THE DRIVER'S SIDE DASH. IT ALSO OCCURS RANDOMLY AND WITH INCREASING FREQUENCY. IT DOES NOT APPEAR TO HINDER FUNCTIONALITY, BUT IT CAN BE INCREDIBLY DISTRACTING. FINALLY, AS OTHERS HAVE REPORTED, THE REAR HATCH ALSO RANDOMLY SHUTS ITSELF OFF AND DOES NOT RESPOND TO PROMPT TO OPEN. SUBARU'S RESPONSE TO THESE ISSUES HAS THUS FAR BEEN THE EQUIVALENT OF A SHOULDER SHRUG.

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE TRAVELING 20 MPH, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO GREGORIS SUBARU (575 W MERRICK RD, VALLEY STREAM, NY 11580, (516) 825-8700) WHERE IT WAS DETERMINED THAT THE WIRING HARNESS SEPARATED FROM THE STARTER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL SUBARU DEALER. THE DEALER WAS INFORMED BY THE MANUFACTURER TO CONTACT THEM IF ANY FURTHER DEFECTS OCCURRED. THE FAILURE MILEAGE WAS 996. *LN*JB