2019 Subaru Forester

OUR 2019 SUBARU FORESTER HAS HAD NUMEROUS WINDSHIELD CRACKS AND CHIPS AND CURRENTLY HAS LESS THAN 7000 MILES ON IT. THE FIRST CHIP OCCURRED AT AROUND 2000 MILES AND SPLIT INTO A SIZABLE CRACK WITHIN 24 HOURS. THE WINDSHIELD WAS REPLACED FOR OVER $1000 AT 3330 MILES BUT HAD RECEIVED A COUPLE ADDITIONAL CHIPS PRIOR TO ITS REPLACEMENT. ADDITIONAL CHIP REPAIRS OCCURRED AT AT 5125 MILES AND 6460 MILES. ALL CHIPS/CRACKS OCCURRED FROM MINOR ROCK STRIKES THAT HAVEN'T/WOULDN'T CAUSE ISSUES IN OTHER VEHICLES. ALL ROCK STRIKES OCCURRED ON PAVED ROADS AT SPEEDS BETWEEN 30 AND 55 MPH. DEALERSHIP CONTINUES TO DENY ANY ISSUE AND CLAIMS WE JUST HAVE BAD LUCK. HAVING 4 CHIPS AND 1 CRACK ON A VEHICLE WITH LESS ROUGHLY 6500 MILES IS TOUGH TO BELIEVE IT IS JUST BAD LUCK HOWEVER...

A MONTH AFTER FIRST WINDSHIELD CRACK REPLACEMENT, WHICH SUBARU COVERED AS A GESTURE OF 'GOOD WILL' WITHOUT ACKNOWLEDGING THE OBVIOUS ISSUE, MY SECOND WINDSHIELD CRACKED. THIS TIME I WAS NOT EVEN DRIVING. CAR WAS PARKED IN TEMPERATE SAN FRANCISCO PARKING LOT. THE CRACK WAS EXACTLY THE SAME A FIRST ONE (SOME ODDS I HAVE TO BE AT FAULT FOR TWO INVISIBLE IMPACT POINTS IN THE SAME EXACT AREA, I SHOULD PROBABLY BUY A LOTTERY TICKET!). NO IMPACT POINT (EXCEPT TO DRAG A BALL POINT PEN UP THE LINE AND STICK IT INTO THE SAME SPACE THAT THE FIRST SPOT STUCK). CRACK STRAIGHT UP FROM DEFROSTER IN MIDDLE OF WINDSHIELD AND CURVED TOWARD THE PASSENGER SIDE. BROUGHT IT IN TO THE SAME SERVICE MANAGER WHO SAID THERE IS OBVIOUSLY AN ISSUE WITH THE SEAM OR THE GLASS. MIRACULOUSLY, HIS STATEMENT WAS NOT SENT TO CORPORATE AND HE NO LONGER WORKED THERE WHEN I CALLED TO FOLLOW-UP ON WHY I HADN'T HEARD BACK. I HAVE PICTURES OF BOTH AND THEY ARE THE SAME. IRONICALLY, AFTER BRINGING IT BACK IN FOR A DIAGNOSTIC LOOK BY ANOTHER MANAGER, MY WINDSHIELD WAS ACTUALLY HIT BY A ROCK TWO DAYS LATER. THIS IMPACT LOOKS NOTHING LIKE THE OTHER TWO. IT ACTUALLY HAS A POINT OR ORIGIN WITH THE SPIDER EFFECT ONE EXPECTS FROM A ROCK HITTING THE WINDSHIELD.

DRIVING UP TO TAHOE IN TRAFFIC GOING ABOUT 20 MPH. ABOUT 17 DEGREES OUT. CRANKING THE HEAT INSIDE THE CAR AND WIPER BLADES HEATED. HEARD A LOUD CRACK AND WINDSHIELD SPLIT RIGHT UP THE MIDDLE ABOVE THE DEFROSTER. NO IMPACT POINT VISIBLE. THE NEXT MORNING WHEN WE HAD THE HEAT ON HEADED TO THE MOUNTAIN THE CRACK STARTED TRAVELING SIDEWAYS TOWARD THE PASSENGER SIDE. PURCHASED VEHICLE 12/29/18. FIRST CRACK 2/22/19. WILL FOLLOW-UP WITH SECOND CRACK STORY ON 4/16/19, TWO WEEKS AFTER REPLACEMENT.

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 70 MPH, THE FRONT PASSENGER SIDE WINDSHIELD CRACKED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED HER INSURANCE COMPANY AND AN EMPLOYEE WAS SENT TO PERFORM A TEMPORARY REMEDY ON THE CRACK TO PREVENT MORE DAMAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,350. *LN *TR

DID NOT SEE AN IMPACT POINT, BUT A LARGE CRACK (18") APPEARED ON THE WINDSHIELD. CAR SAT IN THE GARAGE AND THE CRACK GREW TO ABOUT 24". IT IS IN FRONT OF THE DRIVER SIDE EYE SIGHT GOES DOWN ABOUT HALF WAY ON THE WINDSHIELD AND THEN TURNS TOWARDS THE PASSENGER SIDE. READ THAT MULTIPLE PEOPLE ARE HAVING THIS ISSUE. SUBARU STATED NO RECALL, HAD TO GO THROUGH INSURANCE

ON THE MORNING OF 11/9/19 I HAD DRIVEN APPROXIMATELY 5 MILES FROM HOME AND WAS AT A STOP LIGHT. SUDDENLY, WHILE STOPPED, I HEARD A CRACK AND SAW THAT MY WINDSHIELD HAD CRACKED. THERE WERE NO OTHER CARS IN THE AREA. THE CRACK BEGAN AT THE BOTTOM OF THE CENTER OF THE WINDSHIELD JUST ABOVE THE END OF THE DRIVER SIDE WIPER BLADE. THE CRACK SPREAD UPWARDS ABOUT 8 INCHES AND THEN WENT RIGHT ANOTHER 4 INCHES. I CONTACTED SUBARU CUSTOMER SERVICE. THEY OPENED A CLAIM AND ADVISED ME TO VISIT THE CLOSET DEALERSHIP. UPON VISITING THE CLOSEST DEALERSHIP, THEY SUGGESTED THAT A SMALL ROCK MAY HAVE CHIPPED THE GLASS, BUT THERE IS NO CHIP OR STARBURST WHERE THE POINT OF IMPACT MAY HAVE BEEN. THIS WAS COMPLETELY SPONTANEOUS AND WAS NOT INFLUENCED FROM ANY ROCKS/PEBBLES, ETC. BECAUSE SUBARU AND THE DEALERSHIP DISREGARDED MY CONCERN, I HAD NO CHOICE BUT TO CONTACT MY INSURANCE COMPANY TO FILE A CLAIM AS TO NOT RISK THE CHANCE OF BEING PULLED OVER AND ISSUED A TICKET. I AM VERY DISAPPOINTED THAT THIS HAPPENED AND REALLY HOPE THAT SUBARU WILL TAKE ACTION. MY INSURANCE COMPANY WAS VERY HESITANT TO APPROVE AN OEM WINDSHIELD AND I WILL HAVE TO FRONT THE COST OF THE RECALIBRATION. THIS IS VERY DISHEARTENING AS I LOVE MY SUBARU, BUT NOW I'M HAVING SECOND THOUGHTS ON HOW SAFE IT ACTUALLY IS.