2019 Subaru Forester

ON 10/23/19, I NOTICED A CRACK IN THE WINDSHIELD OF MY 2019 SUBARU FORESTER. I HAD NOT SEEN OR HEARD ANYTHING HIT THE WINDSHIELD PRIOR TO SEEING THE CRACK. I TOOK THE SUBARU FORESTER TO THE DEALERSHIP FROM WHERE I BOUGHT IT AND WAS INFORMED THAT WINDSHIELD REPLACEMENT WAS NOT COVERED BY MY WARRANTY. I THEN PAID SAFELITE $772.10 ON 10/25/19 TO REPLACE THE WINDSHIELD.

VERY SMALL ROCK HIT WINDSHIELD WHILE ON HIGHWAY, CAUSING TINY CHIP NEAR THE DRIVER'S A PILLAR. WITHIN 24 HOURS THE WINDOW HAD CRACKED ACROSS THE LENGTH OF THE WINDSHIELD, NECESSITATING REPLACEMENT. I HAVE A PHOTO. I BELIEVE THE RESULTING DESTRUCTION OF THE ENTIRE WINDSHIELD DUE TO A VERY SMALL CHIP IS PREPOSTEROUS AND SHOULD NOT HAVE OCCURRED.

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 40 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND COMING FROM THE DRIVER'S SIDE WINDOW. THE CONTACT PULLED OVER AND FELT SOME ROUGH SPOTS THAT WERE CRACKS ON THE GLASS. THE CONTACT CALLED KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) AND WAS INFORMED TO CALL HER INSURANCE COMPANY BECAUSE THEY COULD NOT ASSIST. THE CONTACT SCHEDULED AN APPOINTMENT WITH A WINDOW REPAIR COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,731.

NOTICED A HALF INCH CRACK ON FAR PASSENGER SIDE OF WINDSHIELD. NO IDEA HOW IT HAPPENED. NO MEMORY OF A STONE HITTING THE CAR. REPAIRED AT SAFELITE. TOLD LIKELY WILL NEED REPLACEMENT DUE TO LOCATION OF CRACK (CLOSE TO FRAME) TOLD TO MONITOR. SINCE THEN MULTIPLE CHIPS/NICKS TO WINDSHIELD. AGAIN, NO ROCKS/STONES. JUST TINY NICKS IN GLASS THAT ARE SOMETIMES VISIBLE AND SOMETIMES NOT. CONCERNED OVER LONGEVITY OVER WINDSHIELD. 11 YEAR OLD CAR WINDSHIELD IN BETTER SHAPE.

OVER 8,200 MILES OF DRIVING MY 2019 FORESTER, MY WINDSHIELD HAS EXPERIENCED THREE STONE CHIPS, ONE REQUIRING THE COMPLETE REPLACEMENT OF MY WINDSHIELD. ONE CHIP (AND ONE DAY LATER, A CRACKED WINDSHIELD) WAS WHILE SITTING STATIONARY ON A HIGHWAY; A SECOND WHILE DRIVING 35 MPH ON A LOCAL CITY ROAD; AND THE THIRD WHILE DRIVING ABOUT 55 MPH ON A HIGHWAY. COMPARE THIS TO ONE STONE CHIP WHILE IN MOTION, ON MY 2009 FORESTER, COVERING OVER 80,000 MILES AND TEN YEARS OF DRIVING.

WHILE DRIVING FOR THE PAST 8 MONTHS I HAVE HAD 2 CHIPS IN MY WINDSHIELD FROM SMALL UNKNOWN OBJECTS STRIKING THE FRONT WINDSHIELD. BOTH INCIDENTS HAPPENED WHILE DRIVING STRAIGHT AND UNDER 45 MPH. FIRST INCIDENT HAPPENED WHILE ON THE OFF RAMP OF AN INTERSTATE CAUSING A SMALL CHIP. SECOND INCIDENT HAPPENED WHILE ON A STATE ROUTE AND IN THE PASSING LANE. SMALL UNKNOWN OBJECT STRUCK WINDSHIELD CAUSING QUARTER INCH CHIP.